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Prime Pet Insurance Sovereign Accident and Illness Cover

Prime Pet Insurance Sovereign Accident and Illness Cover

2.6 from 5 reviews

Reviews

2.6

5 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(3)
  • Value for Money
    2.6 (5)
  • Transparency
    2.6 (5)
  • Customer Service
    3.0 (5)
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Fabrice

FabriceSydney, NSW

  • 2 reviews

Terrible customer service

published

I have been trying to call customer service several times. The line goes to a third party receptionist all the time and they take your name and contact details for a return call back. What kind of customer line is this? No one has called me back yet. I need an application cancelled before the policy starts on 11/06 11:59pm as i no longer wish to go ahead with it.

Transparency
Customer Service
Value for Money
Claim MadeNo
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2 comments
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
Style_Meets_Emotion

Style_Meets_EmotionSydney, NSW

  • 34 reviews
  • 5 likes

A REAL Pet Insurance company that does the right thing.

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
Jason

JasonMetropolitan Adelaide, SA

26% Premium Increase over 2 Years with no claims

published

We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!!

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
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Georgia H.

Georgia H.Sydney, NSW

Prime Pet Insurance looked after me

published

My darling cat Keara died of cancer this week. Prime has been so supportive over the years . They paid the many chemo / meds claims I made quickly and were supportive throughout her journey.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
Melani

MelaniSydney, NSW

Think Twice Before Joining Prime Pet Insurance

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateSeptember 2019
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
6 comments
Prime Pet Insurance
Customer RelationsPrime Pet Insurance

Hi Melani,
We’re sorry to hear about your recent claiming experience. I have sent you a private message to obtain further details as I would like to look into this for you.
Kind regards,
Jessica

Melani
Melani
Prime Pet Insurance
Customer RelationsPrime Pet Insurance
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