2Prime Pet Insurance Sovereign Accident and Illness Cover
Part of Prime Pet Insurance 1.9 

Prime Pet Insurance Sovereign Accident and Illness Cover

 Verifiedprimepetinsurance.com.au
2Prime Pet Insurance Sovereign Accident and Illness Cover
2.8

6 reviews

PositivevsNegative
50% · 33 · 50%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
Claim ApprovedYes · No
Value for Money
2.7
Transparency
3.0
Customer Service
3.3

Reviews

6 reviews
Staff help
Staff helpSouth East Queensland, QLD2 posts
  Sovereign Accident and Illness Cover

Good product and service

The policy can seem a bit expensive, I have 2 dogs so do get a discount on one but I still feel the price could be a bit better. In saying that I wouldn't choose an alternate insurer unless offer a better price for the same product.
My claims are paid in good time and The only thing I think any pet insurance should consider is general health cover like vaccines and dental cleans Show details ·  1
Value for Money
Transparency
Customer Service
Fabrice
FabriceSydney, NSW2 posts
  Sovereign Accident and Illness Cover

Terrible customer service

I have been trying to call customer service several times. The line goes to a third party receptionist all the time and they take your name and contact details for a return call back. What kind of customer line is this? No one has called me back yet. I need an application cancelled before the policy starts on 11/06 11:59pm as i no longer wish to go ahead with it. Show details
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audios81
audios81Sydney, NSW134 posts
  Verified Sovereign Accident and Illness Cover
Jason
JasonMetropolitan Adelaide, SA
  Sovereign Accident and Illness Cover

26% Premium Increase over 2 Years with no claims

We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!! Show details
Value for Money
Transparency
Customer Service
Prime Pet Insurance
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Georgia H.
Georgia H.Sydney, NSW
  Sovereign Accident and Illness Cover

Prime Pet Insurance looked after me

My darling cat Keara died of cancer this week. Prime has been so supportive over the years . They paid the many chemo / meds claims I made quickly and were supportive throughout her journey. Show details ·  1
Melani
MelaniSydney, NSW3 posts
  Sovereign Accident and Illness Cover
Prime Pet Insurance
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Questions & Answers

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Details

Compare all Prime Pet Insurance listings
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit $14,000$14,000$14,000
Amount of Vet Bill Covered Up to 85%Up to 80%Up to 65%
Minimum Pet Age 8 weeks8 weeks8 weeks
Illness CoverIncludedIncludedIncluded
Routine Care CoverOptional ExtraNot IncludedNot Included
Tick Paralysis $1,200$1,000$2,000
Emergency Boarding Fees $1,000 (you must be the sole carer and hospitalised for one or more consecutive days)$1,000 (you must be the sole carer and hospitalised for one or more consecutive days)$500
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period 30 Days30 Days30 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions $2,600 (6 month waiting period. Can be waived.)$2,600 (6 month waiting period. Can be waived.)$2,000
Waiting Period for Illness 30 Days30 Days30 Days
Discounts / Offers10% Multi-pet discount10% Multi-pet discount
Accidental Injury Cover IncludedIncludedIncluded
Condition Limit$2,000 per condition
ManualDownload manualDownload manualDownload manual
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