Travelled to N.Z. had our money stolen first day cabin searched like we were the thieves. Security rude. Confined to cabin sick last 4 days . Hygiene lacking at mealtime after first couple of days.
The most perfect ship in the world
I went on this cruise earlier this year from brisbane to fiji and it is so incredible the lengths that the staff of this ship go to to determine that everyone has a great cruise. They work 12-14 hour days and the room attendants, the galley staff, the entertainment staff and all the rest of staff they just dismay with their hospitality and how great we feel at the end of cruise.
The reviewer stated that an incentive was offered for this review
Worst Cruise Ever
Great embarkation and disembarkation but imagine my horror when the Customs Officer had my shipboard account in front of her, so now Princess works in Collaboration with Customs by divulging your private and personal purchases at the Gift shops onboard considering the trip was a woeful 35days there was nothing else to spend money on whilst at seas for five days at a time. Rude, fat and highly obese pax, tatoos on every patch of skin, studs everywhere, body piercings, bitchy nasty women, there was a fight in the Horizon Court between two wome...n a Punch up in the glass lifts Man and a woman. The one thing that was truly good was the staff mostly Philippine they were wonderful. All the sun lounges were taken before breakfast and books and hats left on them even though no one was using them. Race for the shows every night after dinner as theatre filled up an hour and a half before hand. Otherwise you don't get a seat. Rude people rushing out of the theatre before show was finished.I have never seen so many badly dressed and behaved people in one place looked like they were all going to MacDonalds as for a Dress Code Princess just gave in and allowed these Bogans in to the Dining room. Princess its up to you to set the standards. Do something about it or you are going to lose a lot of very loyal clients. One obnoxious man sat in Atrium all day in a singlet, I spoke to a lot of people who said they would book on Celebrity next time. I have never seen so many badly dressed people in one place, it looked like Pensioners Paradise to me. We Australians must be the butt of many a joke by the staff who work on Princess. Loud mouthed and uncouth people who whinge about everything. There was only one night we had piped classical music played Rigoletta and Bizets Carmen otherwise it was Lollipop Lollipop over and over again, and the wheelhouse bar was for the very rough, common people every night, and the music played was deafening, no staff around to monitor the sound and no staff to monitor the theatre I will be cancelling my world trip and seeking out a better Cruise ship and clientele. to travel with than having to put up with the level of Pax on this cruise.
Cruise Deposits can catch you out if your Credit Card Details change and can not be used on affiliated Cruise Lines.
In 2016 my wife and I both paid $100 each as a deposit on future cruises.
At the time we understood the deposit could be used on any Princess Cruises or Affiliated companies and if not used within two years the money would be fully refunded.
We tried to use the deposit towards a P&O cruise but was told the deposit could not be used with P&O. While I was annoyed I thought it was possible I had misunderstood the speel but was pretty sure I had not misheard. While we have done a number of subsequent cruises none have been with Princess Cruises.
What a rip-off
As a regular cruiser Princess was a top cruise company, until Feb/Mar 2019. No Happy Hour (it was a great social event) not a big booze up.New wine menu..$15 a glass of wine, formally $8.50. Buy a bottle $43 (sorry not put on board,)minimum bottle cost $55.
Well Princess when we get our new terminal in 2020 bring on the competition.
First Time Cruiser
I was on the recent cruise from Brisbane to the Whitsundays and back I was very disappointed I am 65 I felt it was depressing and was disgusted to see people over eating poor entertainment aim at the nursing home set and then having to disembark in Cairns so I could get back to Brisbane due to the weather in time to get to work which cost my sister and myself a hotel overnight and flights to Brisbane I will never recommend this cruise to anyone , the only good thing I can say is the majority of the staff do work hard to please . It was a poor example of what cruises are about and they should advertise it was the floating nursing home
Enjoyable Christmas Cruise
Sorry to hear Emily and her family had some disappointments on the PNG Christmas cruise. We too were on that cruise our groups ages ranged from 18- 62. We loved the cruise! Did not see any walkers or wheelchairs, even commented on the average age being much younger on a school holiday cruise and how good it was. The atrium was beautifully decorated with ginger bread houses and Christmas lights and all public venues had beautifully decorated Christmas Trees. Santa arrived by elevator and was swamped by children excitedly receiving Christmas...presents. I felt old (age 57) at the deck party which was fun and energetic. I attended the Zumba classes with our 18 year old and there were 20 something’s in the class and interestingly the Voice of the Ocean grand final featured 2 very talented Canadian sisters in their early 20s and a young man I’m his 20s also,from Canada. He too attended the Zumba classes. I thought everyone looked stunning on formal night and those that didn’t dress up were still welcomed into the Traviatta Anytime dining room where we dined. I have never seen anyone declined entry to a Princess dining room. The Captain was friendly and visible amongst the passengers and Duke, our Cruise Director and his team did a great job. Our Ports of Call were wonderful too.
Sea Princess has lifted their standards
My wife and myself sailed on the Sea Princess in 2016 and were very disappointed with all aspects of the cruise but decided to give Princess Cruises a second chance to see if anything had changed in 2 years. We just got back from the 14 night New Zealand cruise on 10th Jan 2019 and could not fault a thing. The quality of the service, food and hygiene had dramatically improved. The organisation on and off the ship for shore tours was first class. We have done other cruises with other companies but this was by far the best cruise we have been on. Congratulations Sea Princess for reading past reviews and making changes to improve your customers holidays.
Not as good as previous years
Have to agree with a lot of Emily's comments. Semed like we were on a cruise for old-age/nursing home patrons - wheely-walkers, walking sticks, wheel-chairs everywhere. Lifts, when working, cluttered, as were walkways. Lots of quite senior, unfit, overweight, unhealthy, unwell looking folk everywhere with on-board activities geared towards them. Being a Christmas cruise, young kids were very well catered for admittedly but there was barely anything of note on offer for passengers in-between. Food standards have slipped - nowhere as good as it ...used to be. There was a flavourless, mushiness, "sameness" quality to the taste of all foods - not nearly as good as it was on past cruises. Items which used to be on the menu as standard, such as steak, fish, lobster on formal nights etc, you had to pay extra , around $25. 2 to 2.5Hrs to be served and finish eating. A bottle of wine that costs $28 a few years ago, now in the $45- $50 bracket. (Around $8 at Dan Murphy's), Soft-serve ice-cream which once was anytime freely available in a cone, replaced by a scoop for $5. Tasty pizzas that used to be free, attracted a charge as an optional extra. Only the basic flavourless variety of pizza was offered for free. Happy hour, where you could buy a beer and get a second one for a $1 has been done away with. Happy hour is no more. The "bean-counters" have been hard at work apparently. Dress standards on formal nights have been lowered markedly. One time it was not possible to attend formal nights unless you wore a dress suit or a jacket and tie at least. On this cruise, men attended in polo shirts and open collared short-sleeved shirts so it's a waste of money to hire or buy formal wear for the cruise. The waiters and room stewards were magnificent as usual. Overall, i was bored witless with nothing much to do except eat bland food and sleep. The calibre of entertainers were mediocre. Not long ago there was a first class show at the entertainment venues either end of the ship each evening. This cruise only had the one show at the main theatre where you were lucky to get a seat being so packed, televised at times and shown on a small screen at the other venue. No more loan of a headset to listen to the soundtrack of the TV screen on the gym's treadmills, etc. Would be reluctant to cruise on the Sea, Sun or Dawn Princess unless there is news of improvements. These ships are showing their age, looking tired and one is left with the feeling the company is squeezing every cent it can out of them before they become razor-blades.
Only enjoyable for over 60s...
Just got off our cruise today from a trip to Papua New Guinea. I'd chosen to go with Princess from the great reputation I'd heard. Unfortunately this was not entirely met for me and my other family members. The crew were absolutely fantastic however I believe this cruise needs a bit of improvement with variety of activities for ALL ages. At least 4/5 percentage of travellers were above 70 years old, which is not an issue however they still need to cater for the small percentage of people who aren't within this age group. For our family, ranging...from 12 - 48 years we were all quite dissatisfied with the day to day activities especially when you are spending 3-4 days at sea. We expected elderly however did not expect them to be as old and disabled as they were. We felt like we were in a nursing home with knitting classes, old people's music and wheelie walkers and wheelchairs everywhere. The lifts were constantly occupied by wheelie walkers and disembarking the ship took twice as long with oldies struggling to walk down the stairs or hop on the tender boats. Another issue I'd like to bring up is the formal nights, the dress code needs to be more specific NOT selective. My father was declined entry into the restaurant for not wearing a long sleeve shirt? He was wearing a black (short sleeved) collared dress shirt, black dress pants and black dress shoes. May I mention these items were especially purchased for the occasion. Once he borrowed a dress shirt from my partner we continued back in to eat dinner however once we were inside there were many other travellers wearing short sleeve shirts? When leaving the restaurant my father questioned why they were allowed and was told they were allowed to wear this as they were older and felt more comfortable wearing this. This is not right, the rules should not change per person. Anyway to end on a happy note, my steward was absolutely fantastic and Papua New Guinea was a beautiful location.
A Perfect Cruise
Got off the ship today 16/12/18 after 8 night Brisbane to Port Douglas trip. What a top cruise. Everything met our expectations including boarding & disembarkation,food,entertainment,staff & accommodation. We have completed 16 cruises with Princess & several other cruise lines. We will be back for more. After a disastrous cruise with P&O several weeks ago to New Guinea I am now of the opinion that P&O should send a delegation on a princess ship so they might learn how to operate a cruise liner. We also took our son & his wife for their...1st cruise on this latest trip & they were totally in awe of everything on the ship. They had nothing but the highest praise for Princess. I was more than impressed with the way hygiene is promoted around all food areas & I did not hear mention of any sickness on board during this trip. I would highly recommend Sea Princess to anyone for a great relaxing holiday.
10 day FNQ CRUISE SYDNEY TO PORT DOUGLAS RETURN
Wow where do i start it was all wonderful the wheelchair embarkation went smoothly and always with a smile the shore staff to the captain and everyone in between really do go out of their way to help whenever they can and make sure your cruise is everything you wanted it to be they strive to be the ultimate host and they do it perfectly ,this was our 2nd cruise with princess and 1st with sea princess it was absolutely wonderful it was like coming back to old friends, the cruise was everything i was hoping it would be the food was devine i...n the main dining room and in the horizon a different theme everyday ,the Aussie bbq out on the terrace grill was mouth watering as well the pizzeria at cafe corniche ,the amuleto cafe and the patisserie our favorite cafe for people watching in the atrium i still cant believe all this is included in your fare, i bought a coffee extras package well worth it used to be known as the coffee etc card and you can share it only for cruises 7 days or longer this i daresay is to make sure all the punches get used i think it was 36 bucks ,formal night was lovely theres something about everyone getting dressed up for formal night in the dining room especially and what a magnificent menu to top it off lobster, giant prawns ,barramundi, pheasant i could go on just mouth watering ,everything about this cruise was just perfect. We decided to do princess shore excursions this time and so glad we did mainly due to my disability but knowing if the port has to cancelled wed get our money back and especially garentee getting back to the ship as well ,the help i recieved during the excursion was very welcoming it was good to know there was help along the way for my carer and myself ,our cabin was just lovely we had an acessable balcony mini suite ,to sum up will definitely be returning to princess
- Verified customer
Great Cruise, Brisbane NZ round trip, 15 days
Just a few things you may find useful. We brought 8 bottles of wine and 40 cans of soft drink on board. Two bottles of wine are allowed on board free (can only be consumed in your stateroom) and other bottles are $15 AUD each (which have a sticker applied so you can consume throughout the ship). The soft drinks are free to bring on board and large amounts don't seem to be a problem. The bottles of wine on board are priced at $28 AUD and above. We purchased some bottles at $32 AUD and they were much better than our quality brought on board, so i...t seemed a waste of effort to bring extra bottles on board that worked out to be roughly the same price. Cans of soft drinks can also be purchased in 5 packs at a cheaper price (I think $10 AUD from memory), but bringing them on board was definitely easy and worthwhile. We ordered spirits from our room service and they are priced about $21 AUD for 1/2 bottles (350 - 375ml) which compared to street prices, even the discount stores (the brands are quiet good, i.e. cutty scotch etc). Mineral Water bottles are expensive (about $5 per bottle), so we drank tap water from the bathroom, which is fine to drink (it is what they serve in the bars anyway - I guess desalinated water). Our steward left a large bucket of ice each morning and night which I highly recommend, just for the drinking water or to mix your own drinks - forget overloading the fridge. Room service is 24 hour and quick (however, for pizza, it is only available a limited time and costs about $3 per small pizza delivered). Note: Pizza is free in the restaurant area but sometimes a queue. Self serve free coffee is available around the ship in different areas. You can also add cream, which really makes it taste much better. The coffee is not that bad, but you could bring your own instant from home and make that up. There is an intranet throughout the ship so good for communicating with others including friends and children. For example, you can send a single message to all your family members to meet at say 7:30pm etc. With regards to dinner, the set times become a bit of a hassle and the people never change. We later went to the "anytime" dining and got to meet different people every day, I preferred this. Don't forget to bring a jacket for formal nights (males). I didn't have a jacket but still got into the restaurants, most people are at least wearing a jacket on the formal nights. Forget the internet. It does not work very well (when it works) and very costly (about 70 cents/min). Yes, you can access via your stateroom. A lot of websites are blocked. The laundry takes special tokens where you buy at reception and you can cash them back at the end. The passengers are older, but there are advantages in this. On the "youngie" cruises, you cant get a deck chair around the pool and the bar is three deep with people waiting, on this cruise, tons of deck chairs in the middle of summer and I was unlucky if I had to wait 30 seconds to get served at the bar! I also believe we had the best entertainment on this ship, but that's the luck of the draw and what you like. Have a nice trip.
Booked this NZ cruise through a travel agent which went very smoothly. It was a 2 week cruise stopping off at ports on the South and North Island. Was extremely happy with everything on the ship. Staff were lovely, food was amazing. Hygiene was well supervised by staff in the dining areas. My opinion is if viruses are airborne there is little the cruise line can do to control them. However, if they are transmitted by other means it is usually by passengers who do not adhere to the strict rules of hand washing and sanitising laid down by the cruise line. I have seen passengers not washing their hands after using the toilets and I think this is one of the prime reasons for the transmission of viruses.
- Verified customer
Not as good as they used to be
Did a 14 day trip four years ago, and it was good enough to repeat the same trip. This trip was a disappointment in many ways. The junior staff, waiters and room steward, were mostly very good.. Food standard had deteriorated, not as good as it was, and some main courses were entree size, with ample decoration and minimal substance. Balcony would have been nice if it were not for the sewage odour at slow speed and docking. Did four land excursions. One was good value and a fair price, two were passable but overpriced. One was terrible. The bus...broke down three times, changed buses twice, lost touring time, missed one destination, got rushed through the stops we made. Complained on the ship but the lack of interest was obvious. Complained in writing to Princess. They did not reply. Clearly not interested. The ship itself is showing its age, with plenty of painted over rusted welds Will not do another Princess cruise.
No Christmas meal was seved on Christmas day.The meal was served on Christmas Eve Nobody wanted to t
Ex Bribane 21st December-6th January around New Zealand.
No Christmas meal was served on Christmas day. The meal was served on Christmas Eve Nobody wanted to tell me why.
The food in the buffet was not hot, just Luke warm.
A lot of people went down with gastro,
Did the 15 day cruise from Fremantle to Indonesia return. On the good side the Staff were excellent. But this was the worst cruise ever. Toilets kept blocking up, food was not very good. The meat was tough and there was very little seafood. The top deck entertainment consisted of a large screen for movies, but little else. Quite a few people had the toilet block up several times. On the last few days a lot of people were sick. I ended up with pneumonia. Never again with Princess. I will stick with carnival, thanks.
better than i thought passenger company helped
our cruise on november the 6th 2017 started in singapore cruise mariner was a shable copping with 2 cruise ship this was our 20th cruise in 8 years i always book on line with agent sea princess had just come out of dry dock our accomodation was good no problems like a few others dinning good theatre some poor comedy but annie francis gave us the usual good evening drinks on board such as beer the purchasing officers must have a ban on xxxx my husband thinks this is the best australian beer the last 5cruises havenot been able to get it crown is ...over rated i hope in march the diamond princess has some to keep husband happy dissembarkation at fremantle was brillant they say i dont think freo is any worse than any other port in australia we met some wonderful people on this cruise and we are enjoying princess ships trying them all out also the cruise directors can make it a good cruise most have the gift looking forward to march 10th cruise to new zealand again.
RETIREMENT VILLAGE AT SEA
I have been on 2 cruises with Princess but won't be back and told them this (not that they seemed to care). I honestly think most of their cruises should be advertised as "your own retirement village at sea" as they are catering more for elderly people. My first cruise on Dawn Princess was OK to NZ, had a few younger people around and they did keep the disco area open plus had 3 deck parties so there were a few things to do at night but the ship itself was pretty battered and worn. The longer Hawaii cruise on Sea Princess was however a night...mare for anyone under 70 and even my mum wasn't impressed and she's in her 80's but fit and fun! I think we were told that at least 6 people died during the trip and you'd see 100's of trays left outside doors of rooms in the passage (be careful with your walkers) every day so many people weren't very mobile and seemed to spend a lot of time in their rooms. There were always plenty of people waiting to see the poor Dr every day (thankfully we didn't need to go there) and in large groups some peoples hygiene left a lot to be desired so there were gastro problems but again I didn't suffer from that thankfully. The entertainment however was TERRIBLE, I guess they cater for the majority so if you're with the oldies don't expect too much dancing (other than ballroom) as things will get cancelled and changed to suit them. One deck party was all we got on this cruise, there were people walking around with their fingers in their ears complaining about the loud music so there wasn't another one and we were told they needed to "cater for the majority" so obviously who cares about anyone else even though we paid the same. The so called "disco' got closed down so they could play 40's and 50's music on request. Zumba would have been fun if you could move like you're supposed to exercising but you were normally stuck between older people who liked to walk on the spot to help their hip and knee replacements so you couldn't do the proper Zumba class without stepping on them and getting into trouble. There was bingo, trivia, knitting groups ooohhhh so much fun and one band who played Jamaican type music that was fun but were told about half way through the cruise to "mellow" the music a little as it wasn't suited to the preferred ballroom dancing. There was lots of jelly and sloppy foods in the bistro (maybe expect us all to have false teeth) - overall VERY disappointed, they really should advertise the fact that if you want to dance the night away and have some fun they're not going to provide too much chance of you doing that! The trouble is you have 1000's of people on the ship and only small entertainment areas so if you only have a smaller group of younger people there is literally nowhere for them to go as they have to make sure there is enough going on to keep the majority busy so they can't even keep one small area free for a different type of entertainment (ie disco and dancing). Same things day in day out, good old "routine" for everyone gets very, very boring for many of us - won't be back and have warned friends to try other lines. Maybe more suited for me in 30 years or so but don't think these ships will be around then (hopefully not) as they look pretty old and tatty now. Staff tried their best but I'm sure they feel like nursing home workers - I think that's why these are so popular you can be waited on hand and foot, treated to bingo, etc every day and don't have to travel far. Thankfully I can take stairs but for those who can't you'll be waiting a long, long time for the lifts as they are normally filled with walkers and scooters so not many people fit in. I'm in my late 40's and not a "rager" but still would like some activities more suited to those not in nursing homes which I don't think is unreasonable when you've paid thousands of $$$ to go on a trip. Everyone I met under 70 wasn't impressed and even many over 70 weren't either - if you're going to run a nursing home onboard that's fine Princess but PLEASE just advertise this honestly so people know what they're paying for!
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Questions & Answers
Does sea princess sell very very low or zero alcohol on board if not can I bring zero alcohol beer onto the ship
Do we pay tipping on a cruise from Brisbane to Perth ..is how much there will be 3 in a cabin
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