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Princess Polly

Princess Polly

4.2 from 112 reviews · View Statistics

Reviews

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Annabel

Annabel

  • 5 reviews
  • 2 likes

Great service happy with my purchase

published

Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too

Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Worst customer service ever

published

I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Small sizing!!!

published

I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...

Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceAs advertised
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  • Verified customer

Return but don't have money back

published

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
jana1kolm

jana1kolmPerth, WA

Used to be my favourite store...

published

Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly small
Product AppearanceNot as advertised

First and Last Time !

published

Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceNot as advertised
  • Verified customer

Withholding my money

published

I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Frauds and scammers

published

I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645

Product Quality
Shipping
Incentivised ReviewNo
SizingSlightly small
Product AppearanceAs advertised

Fast/Friendly/Fitting

published

I buy off this site every 2nd week and have always had the same experience. 1) the clothes are great 2) the shipping is unbelievably fast (I'm located in NZ & will always receive next day which is crazy considering most NZ sites take 3-5 working days) 3) whenever I need to return anything, their customer service is amazing and they process the refunds really quickly. My go-to online boutique shop!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
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See all Princess Polly reviews

Questions & Answers

Lisa

Lisaasked

What size should I get if im 5'2

No answers
Lisa

Lisaasked

what size should I get in dresses if im 5,2 and petite.

No answers
Soraya J.

Soraya J.asked

Is it worth buying clothes from princess polly? like, is the quality good?

1 answer
Marnee
Marnee

I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear

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