Great service happy with my purchase
Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too
Worst customer service ever
I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.
I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...
- Verified customer
Return but don't have money back
I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.
Used to be my favourite store...
Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.
First and Last Time !
Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.
- Verified customer
Withholding my money
I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.
Frauds and scammers
I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645
I buy off this site every 2nd week and have always had the same experience. 1) the clothes are great 2) the shipping is unbelievably fast (I'm located in NZ & will always receive next day which is crazy considering most NZ sites take 3-5 working days) 3) whenever I need to return anything, their customer service is amazing and they process the refunds really quickly. My go-to online boutique shop!
Questions & Answers
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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