Their clothes are good quality BUT they have terrible sizing , size 16 in jeans is more like a 12 ! And they only go up to size 16 not inclusive at all :( very disappointing
Both skirt and pants were too small, this isn’t the first time either. Other brands fit me in that size. Disappointed. The dress was good but long, I’m only 5”3.
Expensive and awful quality!
I bought $400 worth of clothes and now I’m returning all of them as everything was such bad quality and SO EXPENSIVE I am willing to pay the price for quality but there was zero quality!!! So disappointed
Great service happy with my purchase
Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too
Worst customer service ever
I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.
Ripped off. Returned item was owed $44 only received $6
Terrible quality so decided to get a refund ended up being ripped off and not given a full refund. I’m am owed $45 but only received $6.
Completely and utterly ridiculous.
I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...
Return but don't have money back
I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.
Used to be my favourite store...
Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.
First and Last Time !
Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.
Withholding my money
I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.
Great quality clothes! Fairly quick shopping and great customer service. The girls go out of their way to answer emails and texts about orders. I would highly recommend this store to anyone!
Frauds and scammers
I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645
Sizing a bit off
So the legs in the denim jumpsuit “The Tatum Jumpsuit” fit fine, but the uhm crotch part went too low. It also didn’t fit in the waist I got a size 6 but felt like it was a size 8
Other then that I would have enjoyed those things being fixed and loved the outfit.
I buy off this site every 2nd week and have always had the same experience. 1) the clothes are great 2) the shipping is unbelievably fast (I'm located in NZ & will always receive next day which is crazy considering most NZ sites take 3-5 working days) 3) whenever I need to return anything, their customer service is amazing and they process the refunds really quickly. My go-to online boutique shop!
Questions & Answers
What size should I get if im 5'2
what size should I get in dresses if im 5,2 and petite.
Is it worth buying clothes from princess polly? like, is the quality good?
I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.