Worst customer service ever
I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.
Amazing service. I had a few orders in for my girlfriend. I told them my girlfriends birthday was next Monday (Which it is) and they delivered on all including one today that I just ordered yesterday. The product looks great and I can’t wait to see her wearing it. Thank you so much.
Incredible customer service!
These guys are amazing!! I've shopped with Princess Polly for a while now and this is a well overdue review. They consistently deliver on time. They stock quality products. They have great sales. And the best part is they provide the friendliest customer service! They also have a super easy returns policy.
What I'm super impressed about it that I placed an order on Friday night and Saturday and have already received an email confirming both my orders have been shipped!! I'm super happy and so grateful for such a wonderful online service.
Great Quality, Great Service
Everything I’ve bought has been true to size and photo on the website. The quality of products reflects their price point, and feels pretty good quality and well made. Only items I’d say are a bit cheap is the jewellery, but that’s to be expected for such low prices so it’s pretty fair.
I live in Australia but outside of a main city (so shipping usually takes an extra few days for me). One of my orders literally arrived within 24hours (during the covid pandemic too) so I’m SUPER impressed with how efficient they are. Also, in Au their express...shipping is free on orders more than $50, so for almost any purchase you’re getting (almost) next day delivery completely free, where a lot of brands will change a nominal fee or make it orders over a much higher price, so again I’m impressed. Some sizes can sell out rather fast and they don’t always restock quickly (may not be their fault), but apart from that they’re always so reliable for any kind of item you want. This is the first review I’ve ever written and that’s bc I am so happy with my experiences. All in all, I made my first order from Princess Polly less than 3 weeks ago, and I’ve now ordered from there 4 more times because I am continually impressed and love their stock. Would 100% recommend.
- Verified customer
One of my fav online retailers.
Good variety of brands and products. (I bought my Doc Martens from there!) User reviews are super helpful. I've bought from Princess Polly a few times over the last couple of years and each time I'm reminded why I go back. Always quick postage.10/10 would recommend.
Unreal service. The only place I buy Jeffree Star from in Australia
I have never had an issue with the service at Princess Polly. Having items arrive 2 days after ordering in Nth Queensland? Unreal! Always packed safely, never broken. Princess Polly are Jeffree Star approved.
Fast shipping, easy returns
Love love love Princess Polly! Fave things about it: fast shipping, super easy returns (deducts $6 if you want a refund, which is fine) and there's always a discount code somewhere on the internet you can use! Easy to navigate with a wide range of products. In terms of the quality, it can vary from brand to brand stocked - the review section on each item is super useful and would definitely recommend everyone having a read of that section before purchasing for info on sizing and quality.
I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...
- Verified customer
Return but don't have money back
I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.
- Verified customer
Quick and easy
Great website! Quick and easy shipping, first time I used the website was buying from the Shane Dawson x Jeffree Star launch and I got what I wanted and checked out the site didnt crash, they shipped fast and got my order the next day!
WHOO HOO she's ace
FAST AS DELIVERY (and I live in a small far away beach town) can confirm I am now addicted to shopping online with them. Qual is good and so are the prices. The variety of clothes is ace as too .Love ya work
Brought 2 items from them because of their sale - a pink crop sweater and a red shoulder dress. It was easy to navigate around the online store and while normally I wouldn't shop on PP because of the price, the sale had reduced the price to a reasonable amount. I received the items in the next 2-3 business days by express shipping which was alright considering I ordered on a very late Friday. The quality of the items was alright for the price and given that it is online. The red dress was very tight and I had received compliments on it, the onl...y little downside was that the item description was very short and lacked description so the dress orange-red than the 'red' dress I imagined. Furthermore, the dress didn't have lining so you could see imprints of my body such as my bellybutton. Other than that, I'm happy with the dress. The pink top was darker than what was shown online but it fitted very well and the material was good and thick so I was happy with that. I would say to lower expectations and read the description carefully. The colour of your items may be lighter or darker so keep that in mind when looking at their photos because they would have lighting and may have an unintentional filter. Would shop again with reasonable prices.
Great but I have one complaint
Clothes come so quick are true to size and look like they do online buttttt, when I receive the clothes some have marks on them usually any white clothes bought.
- Verified customer
Withholding my money
I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.
Favourite store ever.
The clothes are so pretty, good quality, and reasonably priced. You get free express shipping when you spend over $50, which is amazing - once I ordered something at 3pm in the afternoon and it came the next day at 10am. Plus, my order came with a 15% off discount for my next order and a sample from Benefit Cosmetics! They stock many other well-known brands too, like Abrand, Thrills, etc. There is also always discount codes which is what I love most - there are so many other companies out there that limit discount codes so that you're always forced to pay full price, so I love that Princess Polly values their customers and wants them to find the best deals.
Excellent customer service
Excellent customer service very quick to reply to emails always friendly. Clothes always arrive on time and there is never any issues. Clothes are always great quality would highly recommend.
Great quality clothes! Fairly quick shopping and great customer service. The girls go out of their way to answer emails and texts about orders. I would highly recommend this store to anyone!
The best online experience
The service at Princess Polly cannot be faulted. The order status/tracking updates are extremely quick, and I have always received my parcel the next day (Sydney). I have never paid a shipping charge as I spend over the minimum amount - which is low compared to other online retailers.
I also have no issue with returns, and am often issued with a credit note as quickly as I can get order confirmations. I love that they have introduced product reviews, as they help my final decisions. I also love that they often restock products.
There are alw...
- Verified customer
I buy Jeffree Star Cosmetics off of Princess Polly
They are fantastic. My parcel was dispatched 50 MINUTES after I ordered it!! Fantastic shipping, fantastic service, better prices than other Australian suppliers of JFC. Have never bought clothes off PP, but can confirm that the cosmetics are awesome.
Questions & Answers
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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