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Princess Polly

Princess Polly

4.0 from 128 reviews · View Statistics
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Reviews

4.1
37 reviews
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Laura
LauraPerth, WA
  • 10 reviews
  • 6 likes
  • Verified

Way downhill

published

Most products are faulty and need to be returned. They charge for ‘handling’ fees on faulty returns even though they know it is illegal and will try dodge you on this multiple times. The style and shipping is amazing, it’s such a shame the stock quality is terrible
They also don’t allow negative reviews on their website

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Annabel
Annabel
  • 11 reviews
  • 2 likes

Great service happy with my purchase

published

Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Great quality and value for money

published

Good quality clothing, true to size and quick shipping. Would definitely recommend them and be back for more of their clothing

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Worst customer service ever

published

I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Cindy
Cindy
  • 2 reviews

Fast shipping, easy returns

published

Love love love Princess Polly! Fave things about it: fast shipping, super easy returns (deducts $6 if you want a refund, which is fine) and there's always a discount code somewhere on the internet you can use! Easy to navigate with a wide range of products. In terms of the quality, it can vary from brand to brand stocked - the review section on each item is super useful and would definitely recommend everyone having a read of that section before purchasing for info on sizing and quality.

Incentivised Review No
Sizing True to size
Product Appearance As advertised
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  • Verified

Return but don't have money back

published

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Kiera
KieraSydney, NSW

Great clothes!

published
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Chantelle
ChantelleHunter Region, NSW

Great but I have one complaint

published

Clothes come so quick are true to size and look like they do online buttttt, when I receive the clothes some have marks on them usually any white clothes bought.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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  • Verified

Withholding my money

published

I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Allison
AllisonSouth East Queensland, QLD

Ridiculously fast shipping

published

I was so impressed with the speed of the shipping form placing my order in the morning, I received it at 3PM the same day - with a discount code! Unbelievable

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Sizing True to size
Product Appearance As advertised
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Frauds and scammers

published

I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Lisa
Lisaasked

What size should I get if im 5'2

No answers
Lisa
Lisaasked

what size should I get in dresses if im 5,2 and petite.

No answers
Soraya J.
Soraya J.asked

Is it worth buying clothes from princess polly? like, is the quality good?

1 answer
Marnee
Marnee

I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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