My go to online store
Really cute and trendy clothes from and wide range of brands. Great customer service and amazingly fast shipping! - they have same day delivery for QLD customers if you order before a certain time. Goods always arrive in good condition, and the courier that they use (Star Track Express) is fantastic at giving you updates on your delivery.
Had no problems so far with exchanges or returns, they just deduct $6 from your order if you use their return label, which I find is very reasonable. Will shop over and over again, love Princess Polly!
I buy off this site every 2nd week and have always had the same experience. 1) the clothes are great 2) the shipping is unbelievably fast (I'm located in NZ & will always receive next day which is crazy considering most NZ sites take 3-5 working days) 3) whenever I need to return anything, their customer service is amazing and they process the refunds really quickly. My go-to online boutique shop!
Princess polly is a really cute clothing line and has many great clothes. Make sure to read the reviews as some items may not look the same as the images they have online. The sizing are pretty accurate and true to size. However, their returns policy is pretty annoying and you need to pay unlike many other online stores that offer free returns.
Only out to get your money - terrible service
Ordered some items and returned the ones that didn’t fit, I then get an email saying I won’t get my refund because the clothes were “worn” even though they were returned with tags on folded up exactly as they were received in the same packaging. Had to pay $6 to be denied my return and have the items sent back. Customer service is truly awful, all their email responses were automated and customer service team obviously don’t read anything the customer is saying. Called me a liar when they’re obviously scamming people with their returns process.
Beware of returns policy
an absolute joke. My daughter purchased a jumpsuit that didn’t fit , but 2 other items did. As per instructions she returned it . After 2 weeks we had heard nothing, so contacted PP . They said “oh sorry we’ve given you a store credit as there are no other jumpsuits available. She couldn’t find anything that she wanted to purchase, so asked for a refund instead . She was then told that she would have to pay $6 just to get a $27 refund put back into her account. Where is the justification I that . She is being penalised for an item that PP were...not able to provide . Surely the onus is on them to honour the refund like other more reputable companies do . This is Very misleading , and PP are taking money from teenagers and young adults . Shame on you
I ordered some stuff from Princess Polly from their boxing day sales 2018 and my order arrived new years eve, which was great, I'll give them that!! 2 out of 3 items I weren't happy with, the first item was WAY too big, I don't think anyone has that big of a head for it to even fit! The second item was faulty, I won't blame Princess Polly for this as it definitely looked like it was the brands manufacturer to blame as the item was a result of poor craftsmanship and was beyond wearable, couldn't see myself stepping out the house wearing that!
- Verified customer
Perfect Service - Every time
I've ordered from PP about 15 or so times this year. Every time, my order is over $50, which means free Express Post. I get the order the very next day, every time. I've even ordered early in the morning plenty of times & got the order later that day! They have a place for reviews on their site, so it's encouraged to write reviews on your purchases...how it fits, etc. Also, I've returned a few items & the refund always shows up within 2 days. This is BY FAR the best online site I've every consistently ordered from!!
- Verified customer
Next day delivery
I ordered the JS Androgyny palette yesterday, had the order confirmed within minutes, had it shipped today at 9, and arrive by 4. Was always updated on delivery route changes. Palette came in tact with no problems, packaged appropriately to prevent damage. Am very satisfied with the service.
- Verified customer
Cute clothes, but beware of duties
Super cute clothes and items look exactly like the pictures. I live in Canada and only option they had was DHL Express, so I chose that when I placed my order. My order was around $70 but I got charged $45 in duties alone when the package came. I know its not really Princess Polly's fault as they have no control over the duties charged, but I wished they offered DHL Standard shipping (like another Australian sites such as TigerMist) for Canadian customers so we wouldn't be charged with so much duties. Not sure if I would place another order again because of that.
- Verified customer
Ordered Sat, arrived Sun! Beautiful quality to boot.
I was up feeding bub at 1am Saturday morning and ordered online with free postage (not much else to do at that hour!), and I received it today Sunday at 8pm! I didn't even know you could get packages on the weekend let alone at night, I was so excited I tried them on straight away and they were a perfect fit using the size guide and my measurements. The quality is amazing, which is what I was expecting for the Minkpink branded item but the other was Polly's own brand and was still great quality, nice material and fit great. I will definitely be shopping online at Princess Polly again :)
So amazing clothes with good quality!
It was really easy to find what i wanted to buy, clear pictures with all info provided.
I was really happy with the whole range, they have so many options!
Quality of the products was amazing and everything looked just like the same in photos!
Questions & Answers
Do they sell Authentic Cosmetics? Was going to buy some Jeffree Star products but I'm so scared they're fake!
If I received my clothes and i got the wrong sizing, can i return for free and ask for another sizing to be ship?
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Clothing Type||General / Everyday and Swimwear|
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