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Princess Polly

Princess Polly (page 2 of 5)

4.3 from 94 reviews

See the Best Footwear Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
66
4 star
9
3 star
6
2 star
4
1 star
9

Naomi R

Naomi R

  • 4 reviews
  • 3 likes

My go to online store

published

Really cute and trendy clothes from and wide range of brands. Great customer service and amazingly fast shipping! - they have same day delivery for QLD customers if you order before a certain time. Goods always arrive in good condition, and the courier that they use (Star Track Express) is fantastic at giving you updates on your delivery.

Had no problems so far with exchanges or returns, they just deduct $6 from your order if you use their return label, which I find is very reasonable. Will shop over and over again, love Princess Polly!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Fast/Friendly/Fitting

published

I buy off this site every 2nd week and have always had the same experience. 1) the clothes are great 2) the shipping is unbelievably fast (I'm located in NZ & will always receive next day which is crazy considering most NZ sites take 3-5 working days) 3) whenever I need to return anything, their customer service is amazing and they process the refunds really quickly. My go-to online boutique shop!

Product Quality
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
lou

louMelbourne

  • 4 reviews

great products

published

Princess polly is a really cute clothing line and has many great clothes. Make sure to read the reviews as some items may not look the same as the images they have online. The sizing are pretty accurate and true to size. However, their returns policy is pretty annoying and you need to pay unlike many other online stores that offer free returns.

Only out to get your money - terrible service

published

Ordered some items and returned the ones that didn’t fit, I then get an email saying I won’t get my refund because the clothes were “worn” even though they were returned with tags on folded up exactly as they were received in the same packaging. Had to pay $6 to be denied my return and have the items sent back. Customer service is truly awful, all their email responses were automated and customer service team obviously don’t read anything the customer is saying. Called me a liar when they’re obviously scamming people with their returns process.


Annomynous

AnnomynousAyr

  • 3 reviews

Very good

published

Love princess polly. Its my go to whenever I'm in need of an outfit within a week. Lovely items and love it when they have sales!!


Aline

AlinePerth

Beware of returns policy

published

zoe

zoeAuckland

ABSOLUTE JOKE!

published

perfect every time

published

great quality, super fast shipping, gorgeous clothes, fantastic customer service and super easy to process everything. i regularly buy clothes here and its no worries every time. in love with this gorgeous store <3

Brad

Brad

  • 2 reviews
  • 1 like

Thank you

published

Purchased Dr Martens and it was nice to have a online company actually send what you see online and send on time.

JulezRulez

JulezRulezGold Coast

  • 5 reviews
  • 5 likes
  • Verified customer

Perfect Service - Every time

published

I've ordered from PP about 15 or so times this year. Every time, my order is over $50, which means free Express Post. I get the order the very next day, every time. I've even ordered early in the morning plenty of times & got the order later that day! They have a place for reviews on their site, so it's encouraged to write reviews on your purchases...how it fits, etc. Also, I've returned a few items & the refund always shows up within 2 days. This is BY FAR the best online site I've every consistently ordered from!!


Sham

Sham

  • 2 reviews
  • Verified customer

Next day delivery

published

I ordered the JS Androgyny palette yesterday, had the order confirmed within minutes, had it shipped today at 9, and arrive by 4. Was always updated on delivery route changes. Palette came in tact with no problems, packaged appropriately to prevent damage. Am very satisfied with the service.


  • Verified customer

Cute clothes, but beware of duties

published

Super cute clothes and items look exactly like the pictures. I live in Canada and only option they had was DHL Express, so I chose that when I placed my order. My order was around $70 but I got charged $45 in duties alone when the package came. I know its not really Princess Polly's fault as they have no control over the duties charged, but I wished they offered DHL Standard shipping (like another Australian sites such as TigerMist) for Canadian customers so we wouldn't be charged with so much duties. Not sure if I would place another order again because of that.


Shipped overnight & a perfect fit!

published

I bought two dress late at night and they were delivered the next day! They we're both great quality and fit perfectly. I've never been more impressed with an online boutique and will definitely order from them again.


Bridget Rose

Bridget Rose

  • 2 reviews
  • Verified customer

Ordered Sat, arrived Sun! Beautiful quality to boot.

published

I was up feeding bub at 1am Saturday morning and ordered online with free postage (not much else to do at that hour!), and I received it today Sunday at 8pm! I didn't even know you could get packages on the weekend let alone at night, I was so excited I tried them on straight away and they were a perfect fit using the size guide and my measurements. The quality is amazing, which is what I was expecting for the Minkpink branded item but the other was Polly's own brand and was still great quality, nice material and fit great. I will definitely be shopping online at Princess Polly again :)

Nelli

NelliSydney

  • 4 reviews

So amazing clothes with good quality!

published

It was really easy to find what i wanted to buy, clear pictures with all info provided.
I was really happy with the whole range, they have so many options!
Quality of the products was amazing and everything looked just like the same in photos!
Highly recommended.

Tenayha jade

Tenayha jade

  • 2 reviews

Absolute favourite!

published

My number one store to purchase clothing for every occasion! Wish i could give them more than 5 stars!! Fast shipping and amazing quality clothing!


Favourite store

published

I’ve been shopping with Princess Polly, nearly fortnightly for over 2 years now. They have such a large range with constant new stock, super affordable and quick postage! Always super excited with my purchases. Couldn’t recommend enough! Xxx


Anna

AnnaBrisbane

  • 2 reviews

Great shipping

published

Finally a company that delivers what they promise with shipping! Princess Polly is so reliable when it comes to shipping which is the number one reason I buy from them :)


Hayley

HayleySydney

  • 14 reviews
  • 16 likes

Love princess poly!! Always reliable

published

One of my fave online retailers, always has a good range and assortment of clothes and good discounts! customer service is always pretty good as well


Dee

DeeWollongong

  • 7 reviews
  • 2 likes

Amazing.

published

Princess Polly is my go-to online shop because it's very easy to navigate and their service is amazing. Items always arrive quickly & the quality of the clothing is amazing.


Page 2 of 5

Questions & Answers

Erika J.

Erika J.asked

Do they sell Authentic Cosmetics? Was going to buy some Jeffree Star products but I'm so scared they're fake!

2 answers
Kim B.
Kim B.

Thats what i was wondering. Whenever Jeffree talks about where to buy his products ive never heard him mention this website.

Erika J.
Erika J.

If you actually go to the F.A.Q. on his website, PP is listed as an authorized retailer! I took the plunge and bought from them!


En Xun L

En Xun Lasked

If I received my clothes and i got the wrong sizing, can i return for free and ask for another sizing to be ship?

2 answers
Lisa
Lisa

probably not, they charge you to return faulty clothes

mny
mny

yes you can, it states this in their returns policy.


Hayze

Hayzeasked

Are the cosmetics palettes authentic? I remember Jeffree Star sating that there are only certain stores he is partnered with to sell his products.

No answers

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Mens / Womens Clothing Womens
Labels Sold Own Label
Buy Now, Pay Later Options AfterPay
Type of Footwear OfferedCasual & Dress Shoes
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Clothing TypeGeneral / Everyday and Swimwear

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