2Princess Polly

Princess Polly

2Princess Polly
3.9

147 reviews

PositivevsNegative
70% · 10336 · 24%
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Reviews

147 reviews
147 reviews
Annabel
Annabel12 posts
 

Great service happy with my purchase

Im very impressed by Princess Polly's paid for returns system and super fast turn around time to get me the right sized jacket. No other clothing company ive ever bought from has made it so easy to do an exchange and in record time too Show details
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Tayla
Tayla
 

Great quality and value for money

Good quality clothing, true to size and quick shipping. Would definitely recommend them and be back for more of their clothing  Show details
Product Quality
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Que
Que
 

Worst customer service ever

I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again. Show details
John B.
John B.2 posts
 

Great service

Amazing service. I had a few orders in for my girlfriend. I told them my girlfriends birthday was next Monday (Which it is) and they delivered on all including one today that I just ordered yesterday. The product looks great and I can’t wait to see her wearing it. Thank you so much. Show details
Amy S.
Amy S.2 posts
 

Peasant Polly

- terrible customer service who send you generic copy and paste replies
- sent me a fake tracking number
- rude customer service team who will bully any customer who aren’t Instagram famous.
Courteneyl
Courteneyl
 

Customer service told me to fix my item myself

I recently purchased a shirt dress from here and when I received it, it had excess thread hanging off and looked quite poorly made. When I emailed customer service and showed them a photo, they replied saying “these excess threads can easily be removed with scissors.” I understand that it is not a major product default, however I do feel that with the amount of money consumers spend on products, we should receive it in good condition and not have to fix the item ourselves! Despite whether it is an easy fix or not.
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Sienna
Sienna5 posts
 

Incredible customer service!

These guys are amazing!! I've shopped with Princess Polly for a while now and this is a well overdue review. They consistently deliver on time. They stock quality products. They have great sales. And the best part is they provide the friendliest customer service! They also have a super easy returns policy.
What I'm super impressed about it that I placed an order on Friday night and Saturday and have already received an email confirming both my orders have been shipped!! I'm super happy and so grateful for such a wonderful online service. Show details
Andy
Andy
 
freyamackenzie
freyamackenzie
 

Ripped off. Returned item was owed $44 only received $6

Terrible quality so decided to get a refund ended up being ripped off and not given a full refund. I’m am owed $45 but only received $6.
Completely and utterly ridiculous. Show details
Marnee
MarneeGreater Melbourne (Metropolitan), VIC7 posts
  Verified

One of my fav online retailers

Good variety of brands and products. (I bought my Doc Martens from there!) User reviews are super helpful. I've bought from Princess Polly a few times over the last couple of years and each time I'm reminded why I go back. Always quick postage.10/10 would recommend. Show details
Terror Australis
Terror AustralisCentral Queensland, QLD6 posts
 

Unreal service. The only place I buy Jeffree Star from in Australia

I have never had an issue with the service at Princess Polly. Having items arrive 2 days after ordering in Nth Queensland? Unreal! Always packed safely, never broken. Princess Polly are Jeffree Star approved. Show details
Chloe
Chloe2 posts
 

Never received item. No refund, bad customer service

Ordered an item and never received it, no refund has been offered. Only words such as "good will gesture" as if they are doing a favour to me have been offered such as store credit. I am very out of pocket and appauled at how customers can be treated this unfairly for the wrongs of the company. Show details
Cindy
Cindy2 posts
 

Fast shipping, easy returns

Love love love Princess Polly! Fave things about it: fast shipping, super easy returns (deducts $6 if you want a refund, which is fine) and there's always a discount code somewhere on the internet you can use! Easy to navigate with a wide range of products. In terms of the quality, it can vary from brand to brand stocked - the review section on each item is super useful and would definitely recommend everyone having a read of that section before purchasing for info on sizing and quality. Show details
Alyssa
Alyssa
 

Small sizing!!!

I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall... Show details
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Celine
Celine
 

Great brand

Amazing quality definitely true to size I was abit iffy on buying shorts online but they fit so nice! Shirts are so soft and lovely quality also
super quick delivery which is a bonus Show details
Long Nguyen
Long Nguyen
  Verified

Return but don't have money back

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now. Show details
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Soph
SophMetropolitan Adelaide, SA4 posts
  Verified

Quick and easy

Great website! Quick and easy shipping, first time I used the website was buying from the Shane Dawson x Jeffree Star launch and I got what I wanted and checked out the site didnt crash, they shipped fast and got my order the next day! Show details
lizziejcampbell
lizziejcampbellSouthwest, VIC
 

WHOO HOO she's ace

FAST AS DELIVERY (and I live in a small far away beach town) can confirm I am now addicted to shopping online with them. Qual is good and so are the prices. The variety of clothes is ace as too .Love ya work Show details
jana1kolm
jana1kolmPerth, WA
 

Used to be my favourite store

Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately. Show details
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Kiera
KieraSydney, NSW
 
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Chantelle
ChantelleHunter Region, NSW
 

Great but I have one complaint

Clothes come so quick are true to size and look like they do online buttttt, when I receive the clothes some have marks on them usually any white clothes bought. Show details
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Jessiebraqq
Jessiebraqq
 

First and Last Time !

Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back. Show details
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Mh2oman
Mh2oman
  Verified

Withholding my money

I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back. Show details
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molly
mollySydney, NSW
 

Favourite store ever

The clothes are so pretty, good quality, and reasonably priced. You get free express shipping when you spend over $50, which is amazing - once I ordered something at 3pm in the afternoon and it came the next day at 10am. Plus, my order came with a 15% off discount for my next order and a sample from Benefit Cosmetics! They stock many other well-known brands too, like Abrand, Thrills, etc. There is also always discount codes which is what I love most - there are so many other companies out there that limit discount codes so that you're always forced to pay full price, so I love that Princess Polly values their customers and wants them to find the best deals. Show details
Emily
Emily2 posts
 

Excellent customer service

Excellent customer service very quick to reply to emails always friendly. Clothes always arrive on time and there is never any issues. Clothes are always great quality would highly recommend. Show details
Dakota
DakotaAdelaide14 posts
 

Amazing

Literally cannot fault princess Polly. Super fast shipping, amazing quality and the best prices. It’s my go too store when I need a new outfit for a night out or even just to treat myself Show details
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Meg
Meg6 posts
 

Great service

Great quality clothes! Fairly quick shopping and great customer service. The girls go out of their way to answer emails and texts about orders. I would highly recommend this store to anyone! Show details
bonbon
bonbonSydney, NSW4 posts
 
Connie
Connie
  Verified

I buy Jeffree Star Cosmetics off of Princess Polly

They are fantastic. My parcel was dispatched 50 MINUTES after I ordered it!! Fantastic shipping, fantastic service, better prices than other Australian suppliers of JFC. Have never bought clothes off PP, but can confirm that the cosmetics are awesome. Show details
Allison
AllisonSouth East Queensland, QLD
 

Ridiculously fast shipping

I was so impressed with the speed of the shipping form placing my order in the morning, I received it at 3PM the same day - with a discount code! Unbelievable Show details
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Elle G.
Elle G.4 posts
 

Always comes by the next day!

Love them! Everything I've ever bought has come the same day as I purchased or by the next day when I purchase at night. I'm in Brisbane and I love shopping through Princess polly. I have bought velvet doc martin's and the jefree star blood sugar palette from there, both as described. Show details
Hay L.
Hay L.Greater Melbourne (Outer), VIC
 

Perfect service

Easy to navigate. Quality clothing. SUPER FAST SERVICE! Amazing all round - super reliable. Amazed with my most recent purchase - I placed the order it was shipped within 27 minutes & I received it within 20 hours!!! Incredible! Show details
Ebony
Ebony
 

Frauds and scammers

I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645 Show details
MelissaInez
MelissaInezCentral Queensland, QLD3 posts
 

Sizing a bit off

So the legs in the denim jumpsuit “The Tatum Jumpsuit” fit fine, but the uhm crotch part went too low. It also didn’t fit in the waist I got a size 6 but felt like it was a size 8
Other then that I would have enjoyed those things being fixed and loved the outfit. Show details
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hle
hleVictoria3 posts
 

fast and polite

i received my items within a couple days and nice quality clothing. staff were very polite and helped straight away with any queries i had. would definitely purchase from here again. Show details
Product Quality
Naomi R
Naomi R4 posts
 

My go to online store

Really cute and trendy clothes from and wide range of brands. Great customer service and amazingly fast shipping! - they have same day delivery for QLD customers if you order before a certain time. Goods always arrive in good condition, and the courier that they use (Star Track Express) is fantastic at giving you updates on your delivery.

Had no problems so far with exchanges or returns, they just deduct $6 from your order if you use their return label, which I find is very reasonable. Will shop over and over again, love Princess Polly! Show details

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Sophie C
Sophie C
 

Fast/Friendly/Fitting

I buy off this site every 2nd week and have always had the same experience. 1) the clothes are great 2) the shipping is unbelievably fast (I'm located in NZ & will always receive next day which is crazy considering most NZ sites take 3-5 working days) 3) whenever I need to return anything, their customer service is amazing and they process the refunds really quickly. My go-to online boutique shop! Show details
Product Quality
lou
louMelbourne4 posts
 

great products

Princess polly is a really cute clothing line and has many great clothes. Make sure to read the reviews as some items may not look the same as the images they have online. The sizing are pretty accurate and true to size. However, their returns policy is pretty annoying and you need to pay unlike many other online stores that offer free returns.

Not happy
Not happy
 

Only out to get your money - terrible service

Ordered some items and returned the ones that didn’t fit, I then get an email saying I won’t get my refund because the clothes were “worn” even though they were returned with tags on folded up exactly as they were received in the same packaging. Had to pay $6 to be denied my return and have the items sent back. Customer service is truly awful, all their email responses were automated and customer service team obviously don’t read anything the customer is saying. Called me a liar when they’re obviously scamming people with their returns process.

Annomynous
AnnomynousAyr3 posts
 

Very good

Love princess polly. Its my go to whenever I'm in need of an outfit within a week. Lovely items and love it when they have sales!!

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