Princess Polly

Most products are faulty and need to be returned. They charge for ‘handling’ fees on faulty returns even though they know it is illegal and will try dodge you on this multiple times. The style and shipping is amazing, it’s such a shame the stock quality is terrible
They also don’t allow negative reviews on their website

Please do not purchase here if you want your items. I ordered $550 WORTH of clothes and did not receive my package. Instead of compensating me through a refund, I was then offered a “giftcard” to which THEY DISABLED. I’m now out of $500 and so many clothes. Not worth it.

Worst customer service!!!
I paid 20$ for 2 days express shipping for my close friends wedding and after a week it still stays on the factory!!! They ruined the day of the wedding I stay with nothing to wear and they didn’t even sent the dress. Don’t buy from them.

I was home at the time of delivery and never received parcel. I have checked my front and back yard, checked neighbours and nothing!
I want a refund on lost items

I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.

- terrible customer service who send you generic copy and paste replies
- sent me a fake tracking number
- rude customer service team who will bully any customer who aren’t Instagram famous.

Terrible quality so decided to get a refund ended up being ripped off and not given a full refund. I’m am owed $45 but only received $6.
Completely and utterly ridiculous.

Ordered an item and never received it, no refund has been offered. Only words such as "good will gesture" as if they are doing a favour to me have been offered such as store credit. I am very out of pocket and appauled at how customers can be treated this unfairly for the wrongs of the company.

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.

Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.

I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.

I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645

Ordered some items and returned the ones that didn’t fit, I then get an email saying I won’t get my refund because the clothes were “worn” even though they were returned with tags on folded up exactly as they were received in the same packaging. Had to pay $6 to be denied my return and have the items sent back. Customer service is truly awful, all their email responses were automated and customer service team obviously don’t read anything the customer is saying. Called me a liar when they’re obviously scamming people with their returns process.

an absolute joke. My daughter purchased a jumpsuit that didn’t fit , but 2 other items did. As per instructions she returned it . After 2 weeks we had heard nothing, so contacted PP . They said “oh sorry we’ve given you a store credit as there are no other jumpsuits available. She couldn’t find anything that she wanted to purchase, so asked for a refund instead . She was then told that she would have to pay $6 just to get a $27 refund put back into her account. Where is the justification I that . She is being penalised for an item that PP were...

I ordered some stuff from Princess Polly from their boxing day sales 2018 and my order arrived new years eve, which was great, I'll give them that!! 2 out of 3 items I weren't happy with, the first item was WAY too big, I don't think anyone has that big of a head for it to even fit! The second item was faulty, I won't blame Princess Polly for this as it definitely looked like it was the brands manufacturer to blame as the item was a result of poor craftsmanship and was beyond wearable, couldn't see myself stepping out the house wearing that!
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