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Princess Polly

Princess Polly

4.1 from 121 reviews · View Statistics
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Reviews

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Miranda dwell
Miranda dwell
  • 2 reviews

Expensive and awful quality!

published

I bought $400 worth of clothes and now I’m returning all of them as everything was such bad quality and SO EXPENSIVE I am willing to pay the price for quality but there was zero quality!!! So disappointed

Product Quality
1/5
Shipping
5/5
Laura
LauraPerth, WA
  • 10 reviews
  • 6 likes
  • Verified

Way downhill

published

Most products are faulty and need to be returned. They charge for ‘handling’ fees on faulty returns even though they know it is illegal and will try dodge you on this multiple times. The style and shipping is amazing, it’s such a shame the stock quality is terrible
They also don’t allow negative reviews on their website

Product Quality
1/5
Shipping
5/5
  • Verified

Do Not Buy Here

published

Please do not purchase here if you want your items. I ordered $550 WORTH of clothes and did not receive my package. Instead of compensating me through a refund, I was then offered a “giftcard” to which THEY DISABLED. I’m now out of $500 and so many clothes. Not worth it.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Mags Z.
Mags Z.

They’ve also blocked me and deleted my comments on instagram

  • Verified

Don’t buy there

published

Worst customer service!!!
I paid 20$ for 2 days express shipping for my close friends wedding and after a week it still stays on the factory!!! They ruined the day of the wedding I stay with nothing to wear and they didn’t even sent the dress. Don’t buy from them.

Product Quality
1/5
Shipping
1/5
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Suzanne Hundric
Suzanne HundricHobart, TAS
  • 8 reviews
  • 8 likes

Never received parcel at my address

published

I was home at the time of delivery and never received parcel. I have checked my front and back yard, checked neighbours and nothing!
I want a refund on lost items

Incentivised Review No
Return Claim MadeNo

Worst customer service ever

published

I've returned all clothing and have been waiting almost 3 months for my refund and although I keep calling and emailing I'm not getting any answers. I will never purchase from this company again.

Product Quality
1/5
Incentivised Review No
Amy S.
Amy S.
  • 2 reviews
  • 6 likes

Peasant Polly

published

- terrible customer service who send you generic copy and paste replies
- sent me a fake tracking number
- rude customer service team who will bully any customer who aren’t Instagram famous.

Incentivised Review No

Customer service told me to fix my item myself

published

I recently purchased a shirt dress from here and when I received it, it had excess thread hanging off and looked quite poorly made. When I emailed customer service and showed them a photo, they replied saying “these excess threads can easily be removed with scissors.” I understand that it is not a major product default, however I do feel that with the amount of money consumers spend on products, we should receive it in good condition and not have to fix the item ourselves! Despite whether it is an easy fix or not.

  • Thumbnail
Incentivised Review No

Ripped off. Returned item was owed $44 only received $6

published

Terrible quality so decided to get a refund ended up being ripped off and not given a full refund. I’m am owed $45 but only received $6.
Completely and utterly ridiculous.

Product Quality
1/5
Shipping
1/5
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Chloe
Chloe
  • 2 reviews
  • 1 like

Never received item. No refund, bad customer service

published

Ordered an item and never received it, no refund has been offered. Only words such as "good will gesture" as if they are doing a favour to me have been offered such as store credit. I am very out of pocket and appauled at how customers can be treated this unfairly for the wrongs of the company.

Incentivised Review No
Return Claim MadeNo
Product Appearance Not as advertised

Small sizing!!!

published

I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...

Shipping
5/5
Incentivised Review No
  • Verified

Return but don't have money back

published

I returned my daughter dress to them and after email back and forth about my refund. First, they told me to wait, and it has been more than a month now I still dont have my refund yet. The last email I sent to them I have no reply from them. Dont know what to do now.

Product Quality
1/5
Shipping
2/5
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First and Last Time !

published

Well overpriced for the quality of the items. I purchased two dresses from there website, both are very short, cheap material and one of them even had a slight tare. They make the return process difficult and I even have to pay for shipping to send my faulty item back.

Product Quality
1/5
Shipping
3/5
  • Verified

Withholding my money

published

I don’t know why they are withholding $40 from me. I order a lot from them and on this particular order I sent all items back but only received a partial refund. This is through their US website. They also would not email me back.

Product Quality
3/5
Shipping
3/5

Frauds and scammers

published

I bought 3 items and one zipper was broken and the other 2 did not fit well so I paid 8.99 to return them first off which us dumb, then now they bbn keep lying and not refunding me and giving me the run around. afterpay is still trying to charge me too! This is the most disgusting company ever! REFUND MY ORDER #702529645

Product Quality
1/5
Shipping
1/5

Questions & Answers

Lisa
Lisaasked

What size should I get if im 5'2

No answers
Lisa
Lisaasked

what size should I get in dresses if im 5,2 and petite.

No answers
Soraya J.
Soraya J.asked

Is it worth buying clothes from princess polly? like, is the quality good?

1 answer
Marnee
Marnee

I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
Visit official website

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