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Princess Polly

Princess Polly

4.1 from 121 reviews · View Statistics
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Reviews

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Customer service told me to fix my item myself

published

I recently purchased a shirt dress from here and when I received it, it had excess thread hanging off and looked quite poorly made. When I emailed customer service and showed them a photo, they replied saying “these excess threads can easily be removed with scissors.” I understand that it is not a major product default, however I do feel that with the amount of money consumers spend on products, we should receive it in good condition and not have to fix the item ourselves! Despite whether it is an easy fix or not.

  • Thumbnail
Incentivised Review No

Small sizing!!!

published

I find their products are on trend and look nice, however, their quality is cheap considering the price of their dresses and the sizes are not true to size they are small!! I am usually a 10/12 in all website except for princess polly where i have to up size to a 14/16 depending on the dress as im 180cm tall...

Shipping
5/5
Incentivised Review No
jana1kolm
jana1kolmPerth, WA

Used to be my favourite store...

published

Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.

Product Quality
3/5
Shipping
5/5
MelissaInez
MelissaInezCentral Queensland, QLD
  • 3 reviews

Sizing a bit off

published

So the legs in the denim jumpsuit “The Tatum Jumpsuit” fit fine, but the uhm crotch part went too low. It also didn’t fit in the waist I got a size 6 but felt like it was a size 8
Other then that I would have enjoyed those things being fixed and loved the outfit.

Product Quality
3/5
Shipping
5/5
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  • Verified

Cute clothes, but beware of duties

published

Super cute clothes and items look exactly like the pictures. I live in Canada and only option they had was DHL Express, so I chose that when I placed my order. My order was around $70 but I got charged $45 in duties alone when the package came. I know its not really Princess Polly's fault as they have no control over the duties charged, but I wished they offered DHL Standard shipping (like another Australian sites such as TigerMist) for Canadian customers so we wouldn't be charged with so much duties. Not sure if I would place another order again because of that.

A.D
A.DSouth East Queensland, QLD
  • 13 reviews
  • 4 likes
  • Verified

cute stuff fast shipping.

published

Ordered a playsuit on sale one morning and they had shipped it so quick it arrived before noon in the Gold Coast. Good quality. They provide easy returns and very prompt customer service. I just think that they might be selecting reviews on a product page so they don't reflect and necessarily help you make an informed purchase which is the first thing I look for when I shop. So I made an honest but not so positive review on there once after a purchase and it never showed up.

Product Quality
4/5
Incentivised Review No
Til
TilSyd

Awkward sizing and cheap material

published

Ive ordered off pp twice. The photos of the product look pretty different from how it looks on myself, and i too am a size 8 and evenly proportioned. The dresses were always too long, i have a feeling they are taken up for shoots or they use incredibly tall models? I am just under 170cm so this shouldnt be an issue. The material looks different online (so make sure you check what the material is in the info...thats more my bad) and feels cheap. To their credit however they are quick to respond to queries and delivery time exceeds expectations.
If their clothes looked the way they do online ode come back xx

Sizing is SOO small.

published

I ordered a skort. I am a standard size 10 women's so I chose a size M/L and it was so small! I couldn't even pull the short bit over my bum. I told my friends about it and they have had the same issue with Princess Polly too. Material was also very cheap and the stitching was coming undone. Delivery was the same day and tracked the whole way... only good thing.

Emily
Emily
  • 8 reviews
  • 1 like
  • Verified

Mostly terrible quality clothing

published

I ordered numerous items of clothing from Princess Polly (about 10 different items) and almost all of them looked soo cheap there's no way I could get away with wearing them - fabric and make was dreadful. I usually buy online clothing from ASOS and The Iconic and rarely have an issue with quality. PP is also more expensive. Definitely won't bother shopping there again.

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Anita
AnitaEncino

Such struggles with them...

published

Pros and Cons with Princess Polly

published

Princess Polly customer service is 10/10 ive spoken to a couple ladys online and theyve been nothing but really helpful and nice also get back to me super quick.
I can rely on them if i need clothes really fast you order before 4pm and it arrives around 11 the next day which is awesome!
BUT ; clothes aren't very true to size im a 6 most the clothes i order are too big which is really dissapointing.

  • Verified

They don't do refunds

published

They don't do refunds, they only do exchange or web credit! They don't make this clear on their website. Their stuff is overpriced...won't shop here again.

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Questions & Answers

Lisa
Lisaasked

What size should I get if im 5'2

No answers
Lisa
Lisaasked

what size should I get in dresses if im 5,2 and petite.

No answers
Soraya J.
Soraya J.asked

Is it worth buying clothes from princess polly? like, is the quality good?

1 answer
Marnee
Marnee

I've always received high quality stuff! These are brands that I find in other stores where I live as well. So I'm quite familiar with them and know what I'm purchasing.

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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