Used to be my favourite store...
Princess Polly USED to be consistently good quality and decent pricing in my opinion. Recent orders however, have been a different experience, and I end up returning most of what I bought. The quality has gone downhill so much. Skirts are so thin and cheaply made its ridiculous, and some shirts are so sheer its had to wear as even with nipple covers you can see absolutely everything which I personally arent comfortable with. i think the photos online make the clothes look completely different in terms of quality and sometimes colour for example I ordered a jumpsuit I thought was going to be beige and it was a dark green? So disappointed. Princess Polly is definitely a hit and miss nowadays unfortunately.
Sizing a bit off
So the legs in the denim jumpsuit “The Tatum Jumpsuit” fit fine, but the uhm crotch part went too low. It also didn’t fit in the waist I got a size 6 but felt like it was a size 8
Other then that I would have enjoyed those things being fixed and loved the outfit.
- Verified customer
Cute clothes, but beware of duties
Super cute clothes and items look exactly like the pictures. I live in Canada and only option they had was DHL Express, so I chose that when I placed my order. My order was around $70 but I got charged $45 in duties alone when the package came. I know its not really Princess Polly's fault as they have no control over the duties charged, but I wished they offered DHL Standard shipping (like another Australian sites such as TigerMist) for Canadian customers so we wouldn't be charged with so much duties. Not sure if I would place another order again because of that.
- Verified customer
cute stuff fast shipping.
Ordered a playsuit on sale one morning and they had shipped it so quick it arrived before noon in the Gold Coast. Good quality. They provide easy returns and very prompt customer service. I just think that they might be selecting reviews on a product page so they don't reflect and necessarily help you make an informed purchase which is the first thing I look for when I shop. So I made an honest but not so positive review on there once after a purchase and it never showed up.
Such struggles with them...
UPDATE - they finally refunded me after 2 months!
I'm so very upset. I paid about $70 each for the two dresses I ordered - I absolutely loved one of them. It was adorable - the name is: Bluebonnet Ruffle Playsuit - very good quality too. I also ordered the Honeyduke Ruffle Wrap Dress and it was TERRIBLE. It looked like something you'd buy from a downtown wholesale market for $2 - so see through - and just very cheaply sewn.
I contacted them to return it and they said to send it to th...eir Van Nuys location - I sent it USPS. Now they say they didn't receive the package and refuse to refund my money for this - complete and utter FRAUD. I'm very upset because honestly, I really like their styles but I won't risk losing $70 again.
Pros and Cons with Princess Polly
Princess Polly customer service is 10/10 ive spoken to a couple ladys online and theyve been nothing but really helpful and nice also get back to me super quick.
I can rely on them if i need clothes really fast you order before 4pm and it arrives around 11 the next day which is awesome!
BUT ; clothes aren't very true to size im a 6 most the clothes i order are too big which is really dissapointing.
Questions & Answers
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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