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Priority One Plumbing Services

Priority One Plumbing Services

2.2 from 78 reviews

Reviews

(20)
(3)
(1)
(4)
(50)
  • Customer Service
    2.1 (9)
  • Timeliness
    2.7 (9)
  • Job Satisfaction
    1.9 (9)
  • Rates and Fees
    1.6 (10)
  • Verified customer

RIP OFF! STAY AWAY!!

published

The job was outrageously OVER PRICED at $1452 to clear a blocked drain and the job lasted less than 30 minutes.

Charged me $185 Call out fee, $440 to use a hydro set to clear the pipe, $365 to check the drain with their camera, another $330 for a Sunday call out fee. Then add GST to all of those.
The most crazy rip off I have gotten myself into.
DO NOT Recommend!!!

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sandradegiorgio

sandradegiorgioGreater Melbourne (Inner), VIC

  • Verified customer

Ruthless

published

I was taken advantage of and overcharged. I had a roof leaf with the first rain after they did the Capping and Ridging. As you can see from the photos they failed to clean the gutters as they promise to do with their warranty. I now need to pay someone to clean gutters, fix plaster and find where the leak is coming from. I paid $4,100 for the job and another $374 for them to come out and say their job has no faults. They won’t respond to calls or emails. This company should not be operating. They didn’t even paint the roof. Took their money and ran.

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felix

felixGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

This company is not trustworthy

published

I have booked this company to do the repair. After paid deposit, they didn't show up. Have to call them to arrange another time, after 4 times without showing up, have to cancel the job and ask to refund they refused. Beware this company very

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  • Verified customer

Deceptive practices

published

When I engaged these guys to fix a leaking bathroom sink hose, they told me the quote was so high ($780) because the parts were expensive. But when I received the breakdown after payment (which you have to ask for) I was charged $320 in labour for just half an hour of work, and a $110 project management fee amongst other unnecessary fees. The parts were only $106! Ridiculously overpriced and deceptive company.

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steve

steve

  • 2 reviews
  • Verified customer

not happy

published

not happy} installed a new hot water tank which was good but the stupid plumbers disconnected my evaporative cooling system which didn't need to be done . Had to get the evaporative service man out to see that was wrong then we discovered what the plumber had done, emailed the manager to explained, and asked for a refund for the call out fee which i had to pay the evaporative service man. The manger { {refused} not very nice unprofessional should have payed for the call out fee. And also the plumbers took out one brick out of the wall which never got replaced , which now i have to try and fix . people should think twice about this company dont recommend them

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Nealryconned

NealryconnedCanberra 2600, ACT

  • Verified customer

This firm has Doubtful business ethics

published

Had blocked storm water drains. This company used camera to check and then quoted over $16000 to repair, including no option but to remove several trees, garden furniture and fencing. Nearly fell for it as the job had to be done. But got three other plumbing companies in for independent quotes; they ranged from about $1000 to a maximum of $3,500 dependent on extent of blockage. Went with a genuine skilled plumber who did the job in 3 hours, no damage, for $1,300. ALWAYS CHECK quotes!! This firm claims to have qualified tradies; they are either incompetent or dishonest.

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  • Verified customer

Good Work

published

We needed an emergency fix for our noisy gas meter. Found Priority one from an newspaper advertisement. Rang the company and the plumber arrived at the property in the afternoon on the same day. After an thorough assessment which lasted an hour the plumber informed me that there was multiple issues and offered me a quote to carry out major work to fix the issue. The price was bit higher than what a one man company would offer, but you get what you pay for. After accepting the quote and making a deposit the plumber ordered the materials. Two plumbers worked together and job was completed the following day.
I would certainly You them again.

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Camel

CamelSunnybank Hills

  • 3 reviews
  • Verified customer

Avoid like the plague

published

Priority 1 Plumbing Qld - Not a good experience.. Have been left a lot poorer and with a broken toilet. Will need to get another plumber in for toilet. Stay well clear.

Rates and Fees
JWTCW

JWTCWGreater Melbourne (Inner), VIC

  • Verified customer

This company is atrocious: Do Not Employ Them

published
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Meva

MevaChifley 2606, ACT

  • Verified customer

Is it possible to give a 0 star review?

published

Absolutely appalling. I had no hot water and the callout took 1.5 hours to quote $3,800 to replace the gas hot water system. I was not happy with the price so I called another plumber. The second plumber took 2 minutes to work out that the system was not broken - it had no gas supply! The second plumber would have charged me $2,000 for the same job if it was required. I then researched more and the going rate was anywhere from $1,800 to $2,200! For a plumber not to check the supply is a pretty big oversight and to try and charge $1,800 more than the market rate is appalling.

I wish I'd read all of these other bad reviews before calling Priority One Plumbing!

Jay H

Jay HVictoria

  • Verified customer

Job Well Done.

published

Really happy with the work done.
Would have been a 5 star had the plumber not forgotten his tools behind which made me an hour late for work.
Happy with the company. :-)

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caelifera

caeliferaCanberra 2600, ACT

disorganised and wildly overpriced

published
EJO

EJOGreater Melbourne (Inner), VIC

Ripped off and bad customer service.

published

Paid $1000+ to fixed bathtub about 6 month ago. Reason for the high cost was taking out the bathtub. Leaked again and called them to re-attend it and asked them whether warranty. Without an inspection, they said it must be something else and said the installation was not Australian standard and perhaps i should change all the connection. It was something that i did not know about and asked them whether they can give me some discount on cost of removing bathtub. Rejected and quoted $2000+ to replace connecting hoses. I asked my agent to organise the plumber and finished the job less than $600, and I just realised i get ripped off.

ianjohnson23

ianjohnson23Greater Melbourne (Outer), VIC

  • Verified customer

Never showed Up

published

Had a huge hole in my roof, they turned up and quoted then nothing. 3 weeks later and 2 failed promises when pestered for an ETA, their playing hard ball demanding I pay them for ridiculous costs for activities they simply never did.

Avoid At All Costs

Watch out when getting quotes as they have 7 different business titles all run from the same offices. Search their ABN to get an idea of the business titles. Sams and this one Priority One seem to be the big two titles.

They also seem to pay for reviews as a lot of them look dodgy as hell. Search "ACT Supreme Court Your Local Plumbing" and you'll see why ACT Fair Trading is interested in them.

Garry

GarrySouth-Eastern Region, NSW

  • Verified customer

Very disappointed

published

Got these guys in Queanbeyan to fix a leakage ... Terrible service .Very unprofessional . Didnt fix the problem but just turn off the water supply. Didnt even touched the leakage pipe . Reported this to their base and got an abusive call from the same plumber. Better to hire a Blind Monkey instead of these guys. Big no no to these guys . Sent them mail regarding their service but didnt get response yet.

November 18th 2019 Update: Rip off /Very disappointed

Called these guys to fix water leakage ... they charged me $299 just to turn off the water supply... didnt even touched the pipe.... big no to these guys total tip off.

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Terrible service

published

Terrible service to get a heater repaired. Office staff were as rude as they possibly could be and hung up after we questioned why the work we asked to be completed had not been. I would absolutely not recommend their service.

Stay well away

published

Asked for a detailed breakdown of the quote and 80% of the line items are totally made up. Not only do they say that they will give you the quoted cost back if we go with them but they actually accosted it twice on the quote, so you would never get anything back. The quote also included hundreds of dollars in travel and vehicle expenses and hundreds of dollars of "Administration Fees". I can strongly advise anyone to stay well away.

Emma b

Emma bNicholls 2913, ACT

My god these guys are EXPENSIVE

published
Cat

CatMelbourne

Misleading and overpriced

published

The job was to repair burst pipe. I was told two plumbers would be sent to do the job. Only one plumber sent and then the job was not completed. Only a temporary fix clamp put on the pipe. I was told I had to pay double to have the pipe work completed. When I ask for a detail invoice they provide me a business invoice with admin and other various costs. Not a normal plumber invoice with just labour and parts. The invoice is in dispute.

Wayne

WayneMelbourne

  • Verified customer

DO NOT USE

published

Plumber called to fix recently installed kitchen mixer tap - handle had come off. Plumber attended and was met by 85yo lady resident. Plumber recommended replacing tap. New tap installed which took less than an hour. Invoiced for $823.90, which unfortunately wasn't challenged and was paid. Tap later that evening leaked and customer contacted the 1300 number. Call taker threatened not to send anyone out to fix tap unless customer stopped complaining. Second plumber subsequently attended, taking 2 hrs to fix leaking tap. He confirmed to the customer that she had been ripped off by initial plumber and that this is not uncommon. Contacted company twice asking for invoice explanation with no reply. Complaint made to VBA

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Questions & Answers

ScottR

ScottRasked

You charged $1050 dollars to 'not move' a sink that you made my friends Asian girlfriend to move aside from a outside access drain for a tap, even though she stated it was the toilet that was blocked. Then you used a camera but could not find any problem (even though she stated it was not the storm water pipe, it was the sewage area), You then opened up a 40mm inspection point and then send the camera into the PIPE that was not the problem, She stated it was the area under the toilet where the poo and toilet paper go. He stated he could not access that area, but he could for $4000 dollars and $1000 dollars cheaper if she signed up for the next day. This will NOT be paid, we will be seeking legal guidance and from most of the reviews of your business, you conduct business with no morals and try to take advantage from people who don't deserve it.

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