- Verified customer
Is it possible to give a 0 star review?
Absolutely appalling. I had no hot water and the callout took 1.5 hours to quote $3,800 to replace the gas hot water system. I was not happy with the price so I called another plumber. The second plumber took 2 minutes to work out that the system was not broken - it had no gas supply! The second plumber would have charged me $2,000 for the same job if it was required. I then researched more and the going rate was anywhere from $1,800 to $2,200! For a plumber not to check the supply is a pretty big oversight and to try and charge $1,800 more than the market rate is appalling.
I wish I'd read all of these other bad reviews before calling Priority One Plumbing!
disorganised and wildly overpriced
I do not generally leave reviews but, in this instance, I feel it is warranted. I requested an inspection and assistance deal with overflowing guttering. The inspection was done by Priority One (Canberra) in early April and I was charged more than A$700 for it. One of my downpipes was left disconnected afterwards, and a second one was damaged. I received no feedback on the inspection (for which I had paid $700) for three weeks. I was then told that a quote would be provided for remedial work. The quote did not arrive for another two month...s. When it arrived, it proposed that I pay almost $19,000. In the meantime, having heard nothing from Priority One, I sought a second opinion from another plumber, who laughed when I told him I had been charged $700 for the inspection, and he fixed the entire problem (competently and efficiently) for less than $1,500. I intended to simply write the experience off as a lesson learned, but Priority One is now hassling me for an answer to their 19k quote. The answer is: no, I will not be accepting that one.
Ripped off and bad customer service.
Paid $1000+ to fixed bathtub about 6 month ago. Reason for the high cost was taking out the bathtub. Leaked again and called them to re-attend it and asked them whether warranty. Without an inspection, they said it must be something else and said the installation was not Australian standard and perhaps i should change all the connection. It was something that i did not know about and asked them whether they can give me some discount on cost of removing bathtub. Rejected and quoted $2000+ to replace connecting hoses. I asked my agent to organise the plumber and finished the job less than $600, and I just realised i get ripped off.
- Verified customer
Never showed Up
Had a huge hole in my roof, they turned up and quoted then nothing. 3 weeks later and 2 failed promises when pestered for an ETA, their playing hard ball demanding I pay them for ridiculous costs for activities they simply never did.
Avoid At All Costs
Watch out when getting quotes as they have 7 different business titles all run from the same offices. Search their ABN to get an idea of the business titles. Sams and this one Priority One seem to be the big two titles.
They also seem to pay for reviews as a lot of them look dodgy as hell. Search "ACT Supreme Court Your Local Plumbing" and you'll see why ACT Fair Trading is interested in them.
- Verified customer
Got these guys in Queanbeyan to fix a leakage ... Terrible service .Very unprofessional . Didn’t fix the problem but just turn off the water supply. Didn’t even touched the leakage pipe . Reported this to their base and got an abusive call from the same plumber. Better to hire a Blind Monkey instead of these guys. Big no no to these guys . Sent them mail regarding their service but didn’t get response yet.
Stay well away
Asked for a detailed breakdown of the quote and 80% of the line items are totally made up. Not only do they say that they will give you the quoted cost back if we go with them but they actually accosted it twice on the quote, so you would never get anything back. The quote also included hundreds of dollars in travel and vehicle expenses and hundreds of dollars of "Administration Fees". I can strongly advise anyone to stay well away.
My god these guys are EXPENSIVE
I paid the $100 assessment fee for the privilege of having these guys come out and look at my gutters which were overflowing and blocked. I wanted them cleaned out and minor repairs if needed to stop the overflowing. They quoted me $685 just to clear the gutters and downpipes! Told me i needed to replace all my downpipes with bigger pvc ones and quoted $2900 for that. And told me i needed gutter guards at a cost of... wait for it... $10,000. I nearly fainted. Does anyone fall for this? Who would pay $10,000 to put gutter guards on 20 year old g...utters? Would be cheaper to replace the whole lot! Anyway, i got them cleaned by Leaf Delete for $385 instead. They replaced a cracked roof tile free and said, there's nothing really wrong with your gutters. They just needed a clean. To think, i could have been fleeced out of nearly 15 grand.
Misleading and overpriced
The job was to repair burst pipe. I was told two plumbers would be sent to do the job. Only one plumber sent and then the job was not completed. Only a temporary fix clamp put on the pipe. I was told I had to pay double to have the pipe work completed. When I ask for a detail invoice they provide me a business invoice with admin and other various costs. Not a normal plumber invoice with just labour and parts. The invoice is in dispute.
- Verified customer
DO NOT USE
Plumber called to fix recently installed kitchen mixer tap - handle had come off. Plumber attended and was met by 85yo lady resident. Plumber recommended replacing tap. New tap installed which took less than an hour. Invoiced for $823.90, which unfortunately wasn't challenged and was paid. Tap later that evening leaked and customer contacted the 1300 number. Call taker threatened not to send anyone out to fix tap unless customer stopped complaining. Second plumber subsequently attended, taking 2 hrs to fix leaking tap. He confirmed to the customer that she had been ripped off by initial plumber and that this is not uncommon. Contacted company twice asking for invoice explanation with no reply. Complaint made to VBA
BEWARE - OVERPRICED
Got a job done with them for hot water replacement ($3700) and roof valley replacement ($5600). Was advised that majority was materials cost which I genuinely believed. Asked for breakdown of costs to find out I have been ridiculously overcharged. My original plumber who was not available at the time advised the hot water replacement should have only been $1250 max. Breakdown of the job included $80 to turn on and off the water and $80 the same for the gas, nearly $300 for admin cost, $100 just for writing, $500 for their expensive petrol, tra...vel and toll fees, $30 for photos none of which I asked for. After all this, they charged me labour and installation costs separately for an additional $780. was also charged 70% mark up for materials which they claimed was the purchase price (I got proof from the actual suppliers how much they were actually charged) and other ridiculous fees. Even after all that, they found a leak in my gas line and they said I had no choice but to get an upgrade on mains for $5000-$10,000. Got my proper plumber to have a look who found the leak straight away and fixed it up for only $500. They are very misleading and overpriced and wanting to take advantage of everyday household people. Will be taking to VCAT to dispute charges.
Thieving pack of Grubs
Charged an 84yr old Pensioner who lives on her own $5000+ for a replacement HWS, 2 under sink traps, 5hrs labour total. Pushed her to sign off on it which she did, tried to get the bill looked at as she had no understanding of what was involved to be told "we stand by our price". Two plumbers came in after the job was completed and quoted half the price. STAY AWAY FROM THESE TURDS.
Price gouging at its worst
We called Priority One Plumbing to have some plumbing done for our renovation as our existing plumber was in the hospital and we didn’t want to delay our renovation. We were very clear in our chat that this was not emergency work but that we would require someone that day or the next day to do the work. We were told this was not a problem and that they had plumbers available. When the quote arrived we were shocked and thought there had been an error. We called to discuss but were told this was correct. Your quote was $2392.50 for a job that we...estimated to only take about 4 hours and had limited parts required. We decided to wait until our certified plumber was out of the hospital and had him complete the work. His invoice was for $753.50 including all parts and labour. He is a certified and registered plumber that does work on both residential and commercial sites. I am sure you agree the difference in quotes is substantial. When we contacted you after your reply was "We are able to provide warranties, on call 24/7 and can send a plumber even if one of the away." We cannot comment on your work but unless it is for an emergency issue we would never use your services again or recommend you to others.
- Verified customer
They are un professional and do not guarantee workmanship as they claim! I booked Priority One a week ago and they sent [name removed] ( technician ) out to un block the sewage only for it to be blocked again after a couple of days. The problem was they never completed the job properly as he never jetted the end of the sewer line which he should have!! They said they would send the guy back at 7am in morning which then i received a text at 6.07am saying they'd have to cancel as he was sick. When i asked if they would sent another person they sa...id they wouldn't and that they won't send anyone and that essentially the problem was mine. I have been left stranded as a result with no shower or toilet I paid over $1,000 for this work and in this time i have received another quote for $400 which was jet and cctv so i really feel ripped of. This company is a scam so be very careful if you have already booked them or look to book them in the future.
I found them to be unprofessional, rude and incompetent. Their prices are more than double what a decent plumber would charge and the service was atrocious. They spent 8 months harassing me to pay an invoice when they had not completed the work. Despite telling them this on many occasions, they refused to discuss the matter with me and didn't even bother checking their own records. Waste of time, avoid.
I had a cistern that would not stop running, shower tap that did not switch off and required a new PLV (pressure lowering value). Quote was given with no breakdown for $2,434.20. Job took 45 minutes. They charged for installing each separate component @$110, $42 to test, make notes $34, remove rubbish $40, admin cost to create report/project mgt - $135, compliance cert - $160 (this costs only $35). vehicle maintenance - $30 and public liability insurance - $30. A Total rort and will be pursuing this further via the VBA.
Highway Robbery !!!
Because we need the job to be done in a hurry, it does not mean you are allow to rob us blind. Quoted $149/hr, it is already a high figure, than waited a day to be given a quote for $8,000 out of nowhere to do a days of work, wasted a day of our time where we could have got someone else to do the work. It is just taking advantage of people.
Our Hot Water Unit burst on a Sunday and we needed prompt action. Priority One Plumbers agreed to attend the next day which they did and gave my elderly wife a quote stating that we would receive a 10 percent Senior discount and that the unit would be replaced that day.
The unit was installed that day and when I asked for a breakdown of the quote it took a number of days and calls to arrange. To my surprise the 10 percent discount was in the form of not charging me for the electricians fee for disconnecting and reconnecting power to the unit ...
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