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Falcon Professional + FXP

Falcon Professional + FXP

MPNs: PROP110DFFGBCH, PROP90FXPDFGB, PROP90FXPDFSL and PROP90FXPDFSS
4.0 from 24 reviews · View Statistics

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Can’t use brand new oven

published

We purchased a Falcon Professional FXP in early March. After waiting over 2 weeks for delivery, we were excited to finally use it. 2 days after it was installed the stove igniter would not stop. It ticks constantly and we have had to turn it off at the wall. Andico sent a technician but now we’re waiting on parts (10 days since it malfunctioned). So we have a brand new oven that we can’t use sitting in our kitchen. We have no idea when it will be fixed. Very disappointed.

Purchased in March 2020.

Incentivised ReviewNo
2 comments
SsBb
SsBb

Repairer has been out twice, didn’t bring the parts the first time. Second time didn’t bring the right parts. Still no oven or cooktop for over a month. Say they need to order more parts and need to make another appointment.

Falcon Appliances
Andi-Co A.Falcon Appliances
Gordo
GordoGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 12 likes

Awful stove.

published

The knobs are cheap plastic and warped and cracked very quickly. The replacement cost is outrageous.
The oven door is stained inside the glass as the glass is not sealed properly at the top of the door. I should be able to clean this but the screws used are very weird and designed to make you use a repairman to complete a simple task.
A very expensive and poorly designed choice. I would never buy one of these again.

Nigel Meadows
Nigel MeadowsBrisbane
  • 2 reviews
  • 9 likes

Rust on three separate oven doors and poor finish on extractor hood

published
Date PurchasedSept 2012
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Questions & Answers

Ross M
Ross Masked

Just tried to use the self cleaning function however after turning the knob to the correct position the “P” does not appear….if we juggle the know the “P” does flick on and off but will stay on…any advice would be most appreciated, thanks Ross

1 answer
Falcon Appliances
Andi-Co A.Falcon Appliances

Hi Ross,

Can you please call our Customer Care team on 1800 685 899 so we can learn more about your cooker and to discuss this concern further.

Thank you,

Taneille
Andi-Co Customer Care
1800 685 899
service@andico.com.au

John Mitchell
John Mitchellasked

I have followed the instructions for using the Pyrolytic function of the oven to the letter. It has run through it its cycle, but the Oven door will not open after 6 hours of finishing the cleaning cycle.
John Mitchell : Coochin QLD

3 answers
Stu
Stu

Hi John,

First time responding to this kind of email notification but used the function on mine recently so might be if some help...

After the function was completed according to the timer, did you switch the function dial back to “0” from the Pyro function either straight away or perhaps soon after the cleaning process was complete? If so, you’re supposed to leave the dial on the pyro function whilst the oven cools down and eventually it will unlock. I realised I’d turned the dial to 0 prematurely done but then all I did thereafter was switch it back to the pyro function and soon thereafter, the door unlocked. Not sure if this is your issue but good luck.

Stuart

Falcon Appliances
Andi-Co A.Falcon Appliances

Hi John and thank you Stuart!

John, if you're still experiencing issues with the door lock releasing, please contact our Customer Care team on 1300 650 020 or email us at service@andico.com.au with your Falcon order number and the cooker serial number and we will happily assist further.

Warm regards,
Taneille
Andi-Co Customer Care
1300 650 020

John Mitchell
John Mitchell

Thanks Stuart...... I did as you suggested and it unlocked in a short while afterwards

Thankyou.......Next time I will leave it alone till the door opens

Stu
Stuasked

Anyone had issues with surface rust on their oven’s brushed stainless panels? Mine’s developed quite a lot - not evident on my Westinghouse fridge or Miele dishwasher - just my Falcon oven :(

3 answers
Falcon Appliances
Andi-Co A.Falcon Appliances

Hi Stu,

This is disappointing to read and we would like the opportunity to learn more about this matter. Can you please contact our Customer Care department so we can discuss this further? We can be contacted on 1300 650 020 or service@andico.com.au. If email is preferred, please advise your Falcon order number and photos and we will happily assist further from there.

Warm regards,
Taneille
Andi-Co Customer Care
1300 650 020

Stu
Stu

Really impressed with Andi-CO’s action to address this issue ... easy to contact, valid explanation, claim granted, smooth process to organise panel replacement, tips on ongoing care, really capable and courteous technician to complete the job. Many thanks.

Falcon Appliances
Andi-Co A.Falcon Appliances

Hi Stu,

Thank you so much for taking the time to come back to this forum and update this thread. We are so pleased we could positively assist and the matter is resolved. If any further assistance is required, please do not hesitate to contact Andi-Co direct on 1300 650 020 or service@andico.com.au.

Warm regards,
Taneille
Andi-Co Customer Care

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Details

CategoryFreestanding Ovens
Price (RRP) $8,349.00
Oven FuelElectricity
SizeSingle
Capacity108L
Dimensions 905 x 900 x 600 mm
Cooktop TypeGas
Number of Burners/Zones 5
Wok Burner Yes
Manufacturer Warranty5 year(s)
Colour / FinishStainless Steel & Black
Release dateJuly 2012
ManualDownload manual
Visit official website
  • MPN: PROP110DFFGBCH, PROP90FXPDFGB, PROP90FXPDFSL and PROP90FXPDFSS

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