Very solid stove; perfect for a person who doesn't like to replace things
I bought the Falcon Professional FX because I wanted an enameled top and I didn't want multiple small ovens that would be hard to clean. I cook a lot and overall I have been very happy with this stove; it feels very solid, the oven is large, the stove cooks well, and it is not too difficult to clean. However, there have been a few glitches. Firstly, the divider won't go in; it appears to be too tight. Secondly, I have streaks of something inside my oven door and no idea how to clean them. Lastly, I am still not sure how to take advantage of all of the different oven settings. Still, I'm happy I bought the Falcon.
Purchased in August 2018.
Good oven but interested to learn about markup
Whilst we love our Falcon (Rangemaster) oven, it’s a bit shocking to learn how it was more than double the price at AUD$8000 over the GBP 1740 price we would have paid in the UK.
Why is this?
Shipping does not cost THAT much!
Purchased in September 2019 at Winning Appliances NSW, Brookvale for $8,000.00.
Good with the bad.
I purchased this oven during my kitchen renovation. I’ve had it in and working for 9 months now. I had a few little niggles that were fixed perfectly. They were very good about fixing my minor issues. I love the oven, it’s awesome, the grilling function takes an extremely long time to heat anything, I put a baking tray above the oven tray to raise the food closer to the heating element and still takes a while. Doesn’t really effect me too much as I use it rarely. The self cleaning is magical, comes up like new again. Worth the money over the li...fetime of the oven when you think of hours and $ paid for chemical scrubbing a normal oven. The only thing I’m not too happy with is I’ve only ever cleaned the top of the hot plates with warm soapy water or Koh which is a natural cleaning product and the black finish on the top of the stove has started to come off. I would have hoped the black finish would last longer than 9 months.
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Love the oven
I was so excited when I bought this oven/cooktop and couldn't wait for it to be installed. I bake a lot of bread and the oven works a treat - heats up quickly and bakes my bread beautifully. My only negative is the grill function. My partner likes to make grilled cheese on toast and we have tried both the fan grill and the 'browning element' without success. I don't know if I am meant to preheat. I rang Andi and they just quoted the manual to me so I am none the wiser regarding which function to use - I am convinced there must be a function...for grilling but cannot work it out. The person I spoke to said they would send me a recipe book because no cooking demonstrations are scheduled for Adelaide but that never arrived. (slightly disappointed)
This oven cooks beautifully and evenly. It looks gorgeous and is the star of my kitchen. Mine has a couple of minor problems that wouldn't stop me buying another falcon, but I should look into getting them fixed. The latch that should lock the door shut when going through a cleaning cycle does not work and never did. Also, the underside of the knobs bubbled and cracked slightly when I did the last clean (I have only ever done 3 self cleans so this is disappointing). Also, the cast iron pan contacts on the gas stove are not all quite even, so the pan wobbles when stirring on a couple burners. Just slightly annoying. I absolutely love cooking on the stovetop, I feel like a chef. Overall very happy!
Good solid upright. Sleek looking and easy to use.
Oven successfully cooked cakes, roasts, casserole, grilled cheese on toast. Grill pan tray support is heavy and awkward to remove. Seems dangerous and difficult to get cooked food safely off. Griddle plate best for eggs and vegetables but too much fat collected from chops and sausages. Wok burner great. Seems easy to clean cooktop.
Yet to try pyrolytic self clean feature.
Good So far....
I will start off by saying ... This beats hands down the Westinghouse we previously owned.... We've used this one for 3 to 4 months..... Larger than previous unit so required some modification to bench base. The oven is superb... but a bit noisy .. possibly due to twin fans.. Cooks everything we throw at it very nicely. The gas cooktop.... Interesting way to fire up the burners... but they do the great..... The large burner at the front has an issue.... Will fire up but not stay lit....Please let me say this.... The support is fantastic from Both Retailer (E & S in Geelong) and Supplier... prompt, courteous. When you have a problem it's nice to to they have you covered. Expect onsite repair in a couple of days.
Love my Oven but watch out for Proud Appliances, don't let them near your oven to repair. Here's why
I have a Falcon oven and needed to have it repaired, firstly he was asked to fix a connection for he oven clock that was burnt out, all okay, that was done, then he was asked to check and sort out the cook top elements as they are playing up and not connecting properly, claims to have fixed the problem, well I have news for him, then asked to look at my self cleaning oven and said that he doesn't have any real experience with them, should have been a warning sign! he turned on the oven to the self cleaning mechanism left, the oven had some play...in the door and for some reason it didn't close properly, now keep in mind that he is the one that turned on the cleaning and supposedly fixed my oven, well it melted the side panel of my new $33,000 kitchen and upon calling for him to come and fix the problem they told me that it had nothing to do with them but they would send him out to look and assess for their own records, he gets here and guess what?? looks and tells me it had nothing to do with him and that it might happen sometimes with a self cleaning oven and because i had only just started using the self cleaning part of the oven!! What a load of crap!! I have had the oven for 3 years, clean it every two months and NEVER EVER had an issue with the cleaning mode until he touched it!! BE WARNED !! and then he had the balls to try and charge me for the call out to look at his damage!! the guy is deluded!!
Questions & Answers
Just tried to use the self cleaning function however after turning the knob to the correct position the “P” does not appear….if we juggle the know the “P” does flick on and off but will stay on…any advice would be most appreciated, thanks Ross
Can you please call our Customer Care team on 1800 685 899 so we can learn more about your cooker and to discuss this concern further.
Andi-Co Customer Care
1800 685 899
I have followed the instructions for using the Pyrolytic function of the oven to the letter. It has run through it its cycle, but the Oven door will not open after 6 hours of finishing the cleaning cycle.
John Mitchell : Coochin QLD
First time responding to this kind of email notification but used the function on mine recently so might be if some help...
After the function was completed according to the timer, did you switch the function dial back to “0” from the Pyro function either straight away or perhaps soon after the cleaning process was complete? If so, you’re supposed to leave the dial on the pyro function whilst the oven cools down and eventually it will unlock. I realised I’d turned the dial to 0 prematurely done but then all I did thereafter was switch it back to the pyro function and soon thereafter, the door unlocked. Not sure if this is your issue but good luck.
Hi John and thank you Stuart!
John, if you're still experiencing issues with the door lock releasing, please contact our Customer Care team on 1300 650 020 or email us at email@example.com with your Falcon order number and the cooker serial number and we will happily assist further.
Andi-Co Customer Care
1300 650 020
Thanks Stuart...... I did as you suggested and it unlocked in a short while afterwards
Thankyou.......Next time I will leave it alone till the door opens
Anyone had issues with surface rust on their oven’s brushed stainless panels? Mine’s developed quite a lot - not evident on my Westinghouse fridge or Miele dishwasher - just my Falcon oven :(
This is disappointing to read and we would like the opportunity to learn more about this matter. Can you please contact our Customer Care department so we can discuss this further? We can be contacted on 1300 650 020 or firstname.lastname@example.org. If email is preferred, please advise your Falcon order number and photos and we will happily assist further from there.
Andi-Co Customer Care
1300 650 020
Really impressed with Andi-CO’s action to address this issue ... easy to contact, valid explanation, claim granted, smooth process to organise panel replacement, tips on ongoing care, really capable and courteous technician to complete the job. Many thanks.
Thank you so much for taking the time to come back to this forum and update this thread. We are so pleased we could positively assist and the matter is resolved. If any further assistance is required, please do not hesitate to contact Andi-Co direct on 1300 650 020 or email@example.com.
Andi-Co Customer Care
Get an answer from our members and Falcon Appliances representatives
|Dimensions||905 x 900 x 600 mm|
|Number of Burners/Zones||5|
|Manufacturer Warranty||5 year(s)|
|Colour / Finish||Stainless Steel & Black|
|Release date||July 2012|
- MPN: PROP110DFFGBCH, PROP90FXPDFGB, PROP90FXPDFSL and PROP90FXPDFSS
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