Not so perfect
Our initial experience with Proform was excellent. They have a great showroom and staff were friendly and helpful. However as the design progressed we found ourselves reviewing every revision of the drawings closely as there were many discrepancies. More importantly we had to inform Proform that the cabinet dimensions would not allow our oven to be installed with the correct clearances even though the make and model number was provided. This resulted in an additional cost above the accepted quoted price. Our biggest issue is with the pantry d...oor because it doesn't close unless you push it firmly. Occasionally the door will pop open. Proform have told us that the design of the fittted hinges want allow soft closing and nothing can be done about it. Proform have attended on three occasions to try and rectify this and have now given up. A design flaw by Proform that detracts from an overall quality job. We expected that a company as big as Proform would ensure the end result is perfect and the customer is happy.
- Customer Service
Top Quality Displays, but Ikea Finishes
I had a new kitchen, bathroom, laudnry and wardrobes done by Proform in the middle of 2013. I was pleased with the sell and the price, but I also experienced long delays in installation and stuff that wasnt finished properly and it took them ages to return. They also damaged cupboards when they were installing but tried to say it was us and not them.
I thought that I was paying for good quality, but what I got was misaligned doors, kickers that werent installed properly and latches that dont shut. Also when they were sealing the basins, they...got the silicone everywhere and botched up the clean up job. Im now sure I could of got a cheaper price better quality kitchen and install from Ikea. Sad I had to find out the hard way The initial contact all seemed positive Long delays, damaged cupboards, they dont accept responsibiltiy and they get pretty angry when you try to get things fixed
Questions & Answers
I wrote a review of Proform kitchens (by name of Caroann) yesterday but it has not appeared on your website and I am wondering why.
What part of the content was inappropriate? Every bit of what I wrote was the truth!
In fact there's even more I could add since the time of writing. (eg the cabinets were supposed to have finger pu...
Sorry to hear about your unpleasant experience. Proform Kitchens have been under NEW ownership since 2015 and we would like to stress that policies and services from the previous ownership are not ref...lective of the standards and ethics of the new ownership. I know it has been some time since this review was posted but if we can be of any assistance please don't hesitate in calling.
Wallspan Kitchens have a link on their website to our Product Review page to obviously high light some average reviews. As explained in our responses, these reviews were written prior to new ownership...in 2015, for more updated reviews under our new ownership please check our 'Google' & 'Facebook' reviews. If Wallspan would like to include past reviews then they should perhaps post the following links of when their parent company went into recievership leaving their clients with unfinished kitchens.
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