Reviewer Photos & Videos
Appalling Customer Service
Order a product at the beginning of February 2021 and still yet to receive. I’ve emailed multiple times and am yet to receive an answer as to where my item it. Extremely disappointing.
I've placed an order on 29th Dec 2020. Still haven't received the item. Been sending them emails and got no reply from them. Very dissapointed. Customer service is VERY poor.
PLEASE, STOP.....DO NOT BUY !!
I am so DISAPPOINTED!
They are not genuine with their intentions. They are not transparent. Their business model is poor, they ship from China and if you reach out to their customer service they don't get back to you and if they do they say their email was playing up. I've ordered 3 lots of resistance bands on the 21st of October 2020, bands arrived on the 8th of December, by then I had already tried to reach out to them several times unsuccessfully. Once they actually replied they said it would arrive no later then the 30th of November, I wai...
PATHETIC - Pay for two only get one .
A good way to make money. Take people's money for two items, but only send one. Already sent two emails with no response. Sounds like a good way to get rich. Maybe everyone should do this. This is pathetic.
Progymnasium ovoid at all costs!
There shipping times were way off what they said on their website even with COVID delays taken into account. Then when my product arrived it was the wrong colour. Two attempts to content them and I’ve heard no reply. Cheap products from China with no customer service
Perfect way to throw your money away!
Ordered a massage gun on November 12 and still haven’t received it. It wasn’t shipped till Nov 20 (not the 2-3 days stated for processing), I was notified via a SMS from North America. The last notification I have is that it left the port of Shenzhen on Nov 29. It has supposedly been in
transit for 20 Business days (not the 5-15 days stated for shipping), at the date of the review.
I emailed them enquiring to it’s whereabouts as I’m unable to track the parcel and received a basic email (Nov 22) sighting the time of year and pandemic as reaso...ns for its delay. They did say they would look into the tracking issue blaming internal IT issues with the lack of tracking information. And that is the last I’ve heard and am now unable to reach them. So long story short avoid at all costs, unless you like throwing your money away. Had to start a payment dispute through my credit card provider.
Very poor quality
received the magic circles ordered today and very disappointed in the quality. Very weak resistance and poorly made with glue showing on cushioning pads. Also they were sent in a bag with no padding and they were squashed out of shape.
Item ordered never arrived
Placed an order, received a tracking number. It’s been weeks now, product says it’s in transit. Sent 4 emails, received no reply. Cannot find a phone number to contact the company. Finally had a reply, they said their email is playing up, and say they have refunded the item, and when it arrives I can keep it free. I don’t expect to ever see it. All they do is change the in transit date on the tracking info. Don’t waste your time or money, I only wish I had read these reviews before purchasing.
I think I’ve been scammed
I placed an order and received tracking info 3 weeks ago. The item is still ‘in transit’. No reply to my emails from the company, supposedly in NSW. I googled the address and it looks like a residential address.
Deceptive - Company Registered in Australia but not Australian.
The Company address residential address in NSW. But the product must be coming from Overseas. No way to contact them other than email, no response. Shipping advice not updated since it was advised booked for shipping and product not received, links in shipping advice don't work. Will be trying to recover funds through bank but not confident.
UPDATE: Product arrived
Made my order on November 1 thinking this was a reputable australian company. As of December 15 no product. tracking still says in transit. UPDATE product arrived 29 Dec so obviously COVID strikes again !
I received a shipping notification 2 days after purchase which I thought was great. However, I still haven't received the item. I have reached out to the company and they finally responded after a few attempts. They basically said their company ships from abroad and should be 5-15 days. It's been another month since. Each time I contact the company, the 'in transit' days subsequently change. Have little hopes for actually receiving the item or refund.
I do not recommend this company!
Shipping from China
I ordered a product which I hoped to receive as soon as possible and thus made sure it was an Australian company I was using. This company trades from NSW but when tracking the item it is being sent through China mail. That means the item wont arrive for who knows how long given the lack of flights from China to Australia. It was not at all transparent that the item was coming from China when I ordered it. This possibly explains why other reviewers have not yet received their ordered goods. The disappointing thing is that the company owners don...t respond to messages on their website. I have now asked for a full refund as have had to order another product from a more reputable website with a contact phone number. If I dont receive a refund in a timely manner I will have to lodge a disputed transaction with the bank.
Website is a Scam!! Buyer Beware!!
I purchased my item back in November, it was to be a Xmas present. The website looked completely legit however, it is NOT. There has been no communication whatsover from this company, just the generic response of thanking you for your order and then notification of the so called shipment. Replies to my messages sent via their website have gone ignored. I spent good money on a product I know I will never receive. Buyer beware!! Save money and your time and go with a reputable company who you know will deliver the goods every time. Lesson learnt, always check the ratings before purchasing from a new online store!
Disappointed and ripped off!!!
I bought a neck massager on the 18th November and received an email confirming shipping... it is now the 8th December... the item apparently is still in transfer, I sent 2 emails trying to have some help on following this up... and nothing!!!! Not a phone number, I am really disappointed and especially being a Xmas present!!!...I had to buy another one from somewhere else!!!
Would NOT recommend them, disgusting service, I wish a read reviews before I purchased!!!!
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.