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The worst Plumbing company in entire Melbourne region
I have newly constructed house and the sewer pipe at the backyard got blocked. I searched online and got 24/7 local plumbers (now Pronto Plumbing) contact number to get my blocked piped checked. I paid $110.00. After an hour in the morning, plumber came around 10:00AM in the morning. He checked and said that It seems like there is a wood stuck in the pipe and they must dig it to get it out. However, he said that due to the weekend it will cost you $5000.00.
I was surprised to hear the cost and told him to do it on Monday on 01/03/2020. He the...n said that it will cost you $3000.00 on the weekdays. Comparing $5K to 3K, I booked the plumber to get the pipe unblocked for Monday. I paid $3000.00 through by debit card. Plumber then went away after charging $3000. Soon after booking on the same day in the morning, my wife and I manage to pull it out with some with plunger struggle and our both toilet and sinks got unblocked. I rang plumber and on plumber's advice, I then rang Pronto Plumbing to cancel the job The guy on the phone from Pronto Plumbing said that Job once booked can’t be cancelled and they can’t refund me any money at all. He also said that he already organised the material, excavator etc to do the job on Monday (clear lies...). He then said job cannot be cancelled now. I told him that I cancelled the job immediately (same day cancelled) after booking the job. Why should I pay if you did not render any service or have done no job for the customer? I have already paid $110.00 for the visit of the plumber. I cannot pay you for the services you never performed. Pronto Plumbing said that job cannot be cancelled and there is no cooling off period. Ultimately, I lost half of the money and managed to get only 50% for nothing after one year of struggle through VCAT. VCAT is of no help as they said you should have read the terms and conditions first. This company take your money and run. you will loose 50% of ,money as soon as you sign their quote. You can not cancel the service once you sign the quote. better stay away from these people
Excellent work and very professional
Pronto plumbing came out and we’re just amazing! They were very professional and on time.
They really care about their serviced and helped us out by only charging the call out fee to have the valve replaced.
Absolute legends! Couldn’t recommend them enough.
Adam and his assistant arrived on time. Adam is very experienced. Both plumbers were v polite, helpful and worked efficiently. They fitted a new ensuite toilet pan and cistern. Adam removed an old blocked kitchen insinkerator with a new drain and under sink pipe. Insinkerator removal is a safer option for our family. The guys left the areas clean and tidy Their work quality is excellent. The new fixtures are operating very well Thank you.
Hot water didn't stop running from shower tap
Great service from Cameron! Polite and took off his shoes before coming in. Mum is elderly and panics when things go wrong but he handled it calmly and sorted the problem quickly. Very grateful. The tap is now working properly s it should be. Thank you Cameron!
Emergency plumbing service
Outstanding service very caring towards my elderly mother. Excellent communication , same day service.
Would use again. Price is very competitive .
Provided follow up support from both plumber and head office. Hayden was very considerate and my elderly mother felt confident.
These guys were very prompt to arrive at my property.
Also very prompt with assessing the problem! Probably because it didn’t exist. I’ve asked for the video footage. How funny! They lost it! Would’ve been interesting to compare it to the new video footage I have which shows half the pipes on my property are new!!!
Avoid Pronto plumbing! Dodgy AS!!!
Guess they’ll need to include some 5 star reviews to get their rating back up.
Great service and communication
Adam and Paul came out to change hot water service, great service and the communication from the office was great for the whole job. Would definitely use for any future plumbing jobs.
Do Not Use
Pronto Plumbing is an absolute [Word Removed], they will take your money without finishing the job, they will over charge you and won’t even blink an eye and if that’s bad enough their plumbers don’t even know plumbing regulations and if they do they don’t follow them. A child could do a better job then these clowns. They are [Word Removed]. The company is run by [Name Removed] and [Name Removed] they both hide behind the Operations team leader [Name Removed]. Any company that has this ABN 44 630 796 459 they are part of the same company and th...ey are all a [Word Removed]. Plumbing Australia trades under the ABN 44630796459 and Licence number 114196. They have the below business’ trading under their ABN: 1. Pronto Plumbing 2. 247 Local Plumber 3. 247 Melbourne Plumbers 3. 24/7 Plumber Geelong 4. 24/7 East Melbourne Plumber 5. 24/7 Plumber Mornington 6. 24/7Plumber Melton
Do not use!!
Had a hot water unit that broke down on a sat afternoon. Got them to send someone after hours. Was pre charged a 110 call out fees and without any proper investigation, was advised cylinder is busted and entire unit requires replacement costing over $3000 despite it being barely 2 years old, which I refused to do till I rang the manufacturer on Monday to check about warranty etc being a decent brand (Volcan). Still insisted it won’t be under warranty any more so not to delay, which was totally false !!
Few minutes later, the plumber goes, “up...on further investigation” it’s not the cylinder but some valves that need replacement. Didn’t see him carry out any further investigation or checks. Asked me to order parts right away and book the job or else there will be delays for which he quoted over 1700 so I insisted I do not want to proceed till I investigate this issue further. Asked him to just provide a quote / report which he said he’s emailed me, and should be received soon, but I got nothing for 2 days! I called their office Monday morning requesting some sort of a informal report and a quote which they didn’t provide either however verbally did advise 4 valves require replacing at a cost of 1700$... possibly from the notes this plumber left on their system. I had a plumber come in on Monday morning to investigate and As it turns out, just 1 valve had to be replaced (TPR valve). He fixed it within 30 mins charging $220 all up including parts and labour and assured me he ll attend site again at no extra cost should I have any issues relating to the same problem. Units working as good as brand new. It’s astonishing in today’s day and age companies like these are trying to rip customers blatantly without any fear, just because they can! Please beware and think twice before engaging them.
Expertise at its finest!
They truly are drain specialists, we bought a home and about 8 months after moving in we noticed massive issues; we were forever having blocked drains, we called pronto plumbing and why yes they aren't the cheapest they did an amazing job and we wish we called them sooner than what we did, we now have no problems with our sewer! A HUGE thank you to the amazing team at pronto plumbing!
Warning !!!do Not Use - I Beg Of You (Check the photos attached)
I sincerely hope that anyone who is thinking of engaging their services reads this review. First thing I would like people to be aware of that they are trading under Plumbing Australia Pty Ltd. So, they might be operating under a different name. Always look up their ABN in the ABN register before committing to any plumber. Now for the fun part!
I organised for a plumber to come and have a look at a drain overflow. The person showed up - really nice and friendly and did a few tests. Typical - " Do you want the good news or the bad news" type tra...
At your own risk
Stay away from Pronto Plumbing if you do not want to be tricked, cheated and misled by the outfit whose license should haven been revoked a long time ago. If you are 85 years old like myself and unable to get onto the roof to check Pronto's assessment and workmanship you are the ideal target for Pronto that will fix a minor leak (and possible future leaks) in the roof for $3,445. Also be prepared to pay 100% of their quote before they do anything for you. Should you choose to chancel the agreement you will forfeit the down payment. If you are still considering hiring Pronto Plumbers be sure to take a bunch of lawyers with you to help you interpret eight pages of fine print that will determine your relationship with Pronto Plumbers.
I had a cold water pipe (copper) split in my front yard on a Sunday. I booked the plumber to come on Monday so I could avoid weekend rates. In the meantime, I was able to excavate und uncover the broken pipe. Plumber arrived as planned and presented me with a quote for $650 for the repairs - and this was despite the fact that I'd already done all the hard work. I was in a bind timing-wise so I had to get the work done. I accepted the quote (under protest mind you) and the job was completed - in approx 2 hours.
Now - I ask you - does $300 plus per hour seem reasonable?
I have complained to the company with no success.
But - they've created yet another dissatisfied customer. Judging by the reviews I've read - they just don't care !
Must Be Boycotted!!
This company must be boycotted!!! They are real criminals ripping off the elderly. They charged my elderly mother $700 to replace a mixer tap worth $75 which took 10-15 mins to install. This is with a Pensioner and extra discounts! $600+ for 15 mins labour. Is this fair and honest, as they claim on their website? You be the judge.
Wish i never used pronto plumbing
I was given an excessively expensive quote. I was in a tight corner so thought ok go with them atleast it will be high quality.
I was wrong.
You pay upfront. The next day a different plumber turns up ill informed and ill equiped to do the job well.
I was left with a cheap and shoddy job . I felt totally exploited.
I wish i never used pronto plumbing.
Questions & Answers
Hi, I would like to know if a compliance certificate was issued for the jobs performed. I note that in the VBA website it is stated that jobs of value in excess of $750 makes it mandatory for a compliance certificate to be issued by the license plumber. I did not know this before when I had the job done by now that I know I intend to ask for one and hence wondering if you guys were giving a compliance certificate or was that a struggle to get. Thanks.
I’m not sure what a compliance certificate is im sure if you ask them for one they’ll give it to you
The invoice they gave was quite detailed
Good luck getting anything from these guys
Hello, your compliance certificate was sent yesterday morning via email. Please let us know if you have not received it as yet. Thank you.
I wonder why pronto aren’t responding to my feedback......
Six months ago I paid over $6,000 for new Hot Water Service, after many difficulties with the way it didn't work properly, it was finally fixed. Now, six months later, the new copper pipe is turning blue around the two joins. Your plumber came a week later. I asked Hayden why and he stated 'I don't know, why does the world turn', this answer is not satisfactory, please give me a reason why these new cooper pipes are turning blue..It is simply not right. I am now in contact with VCCC Again I ask Why are my new copper pipes turning green.
Get an answer from our members and Pronto Plumbing representatives
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