Dirty Rip Off!
Very, Very expensive. Did not clean up the mess when finished which would have involved a simple hose down. Cleaned the pipes just fine. Sent in a camera. and charged way way way over the standard cost for such a job. But because we were in some sort of emergency, we were exploited. $800 for clear'n'clean'camera instead of $400-$500. Plus their call out fee! Problem was explained to us on the job, but no written report when I asked for more details to further explain the job and problems with my sewage. No photos provided. No videos. No nothing...! My advice? (which I should've taken at the time) is to be more patient when the proverbial hits the fan! Ring around and be calm and get some advice. Take some time. Do Not call the Emergency Plumbers advertising on Google! I did. (I actually hung up knowing better but they called me back and I got sucked in) I called others since that day and got great help and sensible support. Plenty of rip-off merchants out there. Be calm. Take a minute to breathe. And don't call Pronto/Emergency Plumbing! And do not accept a quote from them. Please! Beware!
Questions & Answers
Hi, I would like to know if a compliance certificate was issued for the jobs performed. I note that in the VBA website it is stated that jobs of value in excess of $750 makes it mandatory for a compliance certificate to be issued by the license plumber. I did not know this before when I had the job done by now that I know I intend to ask for one and hence wondering if you guys were giving a compliance certificate or was that a struggle to get. Thanks.
I’m not sure what a compliance certificate is im sure if you ask them for one they’ll give it to you
The invoice they gave was quite detailed
I wonder why pronto aren’t responding to my feedback......
Six months ago I paid over $6,000 for new Hot Water Service, after many difficulties with the way it didn't work properly, it was finally fixed. Now, six months later, the new copper pipe is turning blue around the two joins. Your plumber came a week later. I asked Hayden why and he stated 'I don't know, why does the world turn', this answer is not satisfactory, please give me a reason why these new cooper pipes are turning blue..It is simply not right. I am now in contact with VCCC Again I ask Why are my new copper pipes turning green.
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