??!
1 photo
Propper
4.9 from 163 reviews

Reviews

(154)
(7)
(0)
(0)
(2)
  • Transparency
    4.9 (68)


Good response and fast service

published

When it came to renting a property the process was simple and the staff were helpful. Whenever we have an issue with the property there is a quick response to our submissions.


Vivian

VivianGreater Melbourne (Inner), VIC

Flexible and professional

published

I was on Propper's mailing list for a while and haven't made up my mind to switch from my existing property management company to Propper. My existing tenant moved out a week ago and I remember I got a very good leasing offer from them which has just expired. I emailed them trying to ask if they can extend the offer and I got a YES reply within 30 minutes! I was so happy that I signed the onboarding form by end of the day.

Transparency

Professional and efficient!

published

The team at Propper were very accommodating, professional and efficient. I will do all my properties with them. Had our first property leased in less than a week. Very good.

Greg H

Greg H

  • 2 reviews

Hassle free

published

Less hassles than other strata companies. Was better to move to this company from the last one. At least they are professional and try to respond within a reasonable time

Transparency

Just excellent,made my life much easier

published

I needed to have hassle free management for my properties and I know I have found one with Propper Property Management and hope we work as a team for my future properties.


Rita

RitaSouth East Queensland, QLD

High performing Property Manager

published

Gill

GillSydney, NSW

Efficient and pain free

published

Feeling stressed and time poor, I asked for recommendations for a property manager and 2 separate friends said Propper.
Everything has gone so smoothly and I have a tenant in a very short time
Fantastic so far


Keryn Waipouri-Kerrison

Keryn Waipouri-KerrisonGreater Melbourne (Outer), VIC

Fantastic friendly customer service

published

Quick and responsive contact throughout the whole application process very friendly easy to discuss details with very very happy with our application process they made it everything clear from the start

Transparency
Ross family.

Ross family.Wimmera, VIC

Excellent agency.

published

Propper act in a responsible and efficient manner with good reporting, excellent on time payments and prompt replies to queries. My property is about to be come vacant, so I will be interested to see if their tenant matching talents live up to the rest of their service.

Andrew S.

Andrew S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Get it done online, way faster and easier

published

We just leased a property through Propper and it was a great experience. Really fast communications and actions, friendly on the phone and in emails and they just made the whole process painless. Looking at changing my property manager for my own let properties over to Propper.

Also love the portal for checking rent payments, maintenance requests, etc.

Great work in setting this up guys, thanks

Transparency

Responsive, professional, efficient & friendly

published

When considering the change of property managers on our first investment we were nervous and felt stuck. Propper were responsive to our enquiry and listened to what our challenges and what we were looking for in the management of a property. They took over the management of our property with professionalism and efficiency. When our tenant gave notice, propper were quick to manage the process with premium advertising, open homes and the end-of-lease process. We received clear as-it-happened updates from inspections and tenant applications. The service we have received from propper has been refreshing.
Propper have demonstrated that we can trust our property managers to take care of our property. Would thoroughly recommend them to anyone.

Transparency

Great Customer Service

published

Apart from several hic cups the services had been outstanding. The property leased within a week. What was remarkable it happened over the Christmas period when the average Real Estate Agent leave their client's in the lurch. Over the years I had many Real Estate Agents but the services received from them had not come close to the high standards I experienced with Propper.

Transparency

Samuel M.

Samuel M.Sydney, NSW

Good service and easy to use technology

published

Propper have been great to work with. The got tenants into our property quite quickly and at a higher rate than what we thought. We get weekly reporting and regular updates on the property and their system is very user friendly and automates a lot of the services. I would highly recommend Propper.


George L

George LGreater Melbourne (Inner), VIC

Very professional and fuss free!

published

My entire contact with Propper has been professional and there attention to detail great. From the outset they have been very transparent with their pricing structure and managed my expectations well. My property was leased within two weeks and so far the experience has been excellent.

Transparency
Michell with no e

Michell with no eGreater Melbourne (Inner), VIC

Fantastic and recommending to others right!

published

Been on the ball with everything and everyone extremely helpful & knowledgeable. As in the title everyone we talk to about your company and the people that work for you we highly recommend you guy's!

Transparency

Precise, professional care

published

Impressive primary contact and detailed local knowledge, good & clear understanding of the market and the current issues around the demands and problems around it. Looking forward to a long business professional relationship.

Transparency

Hassle free approach from start to finish

published

The whole leasing process was very professional and business like, from Joseph to Hannah. Property was leased after first viewing. Always prompt replies and answers
Its like a fresh wind in the industry


Very professional team

published

The whoke team was excellent professional accurate on the approach no false promises and got everything organised and the property rented way faster than expected. Highly recommended great job from start to end

Transparency

Mai Ngo

Mai NgoSydney, NSW

Great customer service, responsive and professional

published

For each email or query we sent, Ashley and his team replied within the same day. When we seem to forget to check our emails and in case there is urgent matter, Propper calls us straight away. We really appreciate such a great service and recommend Propper to any one with investment properties.

Transparency

Ally

AllySouth East Queensland, QLD

Great service

published

Propper offer a comprehensive and systematised approach with regular email updates, good communication via email reports and a professional service that is always polite and friendly - everything we need in a property management team.


Page 1 of 9

Questions & Answers

kriztoefa

kriztoefaasked

Can anyone comment on an experience where the pressure was really on for Propper?

It's clear many people are very happy with what appears to be fairly day-to-day property management tasks and pricing. I would like to know anyone's experience when things go wrong - and a really skilled expert is required. I've scanned reviews but no luck finding this type of review.

For example: a demanding tenant, a tenant who isn't taking care of the property or paying rent, taking an issue through NCAT, a property with extended vacancy or issues with strata (owners corp). Or from the tenant's perspective, a non-responsive owner when non-essential but important repairs are required.

I'm keen to save money and work with a reliable provider - but the real value for me is when things go wrong and I need specialist expertise including tactics and deep technical (eg. legal) support (ie. peace of mind).

Thank you.

1 answer
Ross family.
Ross family.

I have yet to experience any situation which could be called stressful, but I am currently talking to the agent re the re tenanting of the property after the current tenants move out. I wish to do some renovations after the place is vacated.A quick refurbishment of the bathroom and some cupboard work in the kitchen. In my conversations with the agent he seems a bit reluctant to be flexible on inspections and re advertising. I know prospective tenants like to see photos of the property, but surely all normal photos could be shown with a note that the bathroom is being refurbished, with a finish date on this project, so that anyone looking at the photos would know that the bathroom was going to be clean and with new tiles and fittings. If the prospective tenant was still unsure, an inspection of the property, even while the renovations (which will take approximately 10 days) were in progress should set any doubts to rest. The agent found this concept difficult to understand as they seem to have a formula for re letting and like to stick to it, and prefer to wait to take photos after the work was finished. This means that the advertising would be delayed by at least 10 days and the re occupation of the property would also be delayed by the same time. This is not acceptable to me. I did explain this to the agent but it remains to be seen if my instructions are acted upon.
Your question my be better answered after the renovation and re letting of my property. I hope this helps.


Mandy

Mandyasked

Whats the average fee required for strata managing 4 units please in Malaga?

1 answer
Fired Up
Fired Up

How about contacting them directly rather than asking an independent Review site.


Get an answer from our members and Propper representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.