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Propper
4.9 from 169 reviews

Reviews

(159)
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    4.9 (73)
  • Verified customer

Fantastic service

published

I would highly recommend Propper. I came across them out of luck really. We now have our first tenants in and the whole process has been trouble free. Looking forward to working with Propper in the future.

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Inder

InderSydney, NSW

The payment system

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The payment system cannot track the rental in a timely manner . Our rental has been delayed four or five times without any explanation. The landlord needs to keep eyes on the due date of rental, which is a bit frustrating. Sometimes, we can’t even reach our property manager cos she is busy with no call and no messages. Very frustrating. If Propoer getting more customers, then propper should hire more properties managers instead of one person looking after A large amount of units .

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Very professional with prompt service

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From start Propper was very professional with focus on prompt service is evident. I am very pleased with ongoing service provided by Relationship Manager. Happy that I made right decision to appoint Propper for property management

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Rod

RodSydney, NSW

Highly Recommended

published

I engaged Propper to be my managing agent because the previous agent was terrible. Since Propper took over, it has been completely hassle free. My tenant recently vacated and Propper had a new tenant for me and moved in within 1 week. Excellent communication and service. I could not recomend any more highly.

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Juan G.

Juan G.Sydney Surrounds, NSW

Highly recommended to choose Propper management.

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I know about Propper through my friends' introduction. This company is different from the intermediary I used before. It is more professional and efficient. TEAM has a clear division of labor at each stage. All details are told in detail. You know what they are doing ,Glad to have chosen the right management company this time
Highly recommended to choose Propper management.

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The reviewer stated that an incentive was offered for this review

Excellent Customer Service

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Ever since my property managed by Propper I have been thoroughly impressed with their professionalism and friendliness. For example, Propper provided and outstanding service over the Christmas New Year period, my property was leased within a week. In contrast, other Property Managers leave their customers in the lurch during the festive season.
Highly recommend Propper Management.

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Good initiative - solve problems quickly

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Propper quickly found me a suitable tenant to replace the one that left. Very quick turn-around. Also damage to my property from the storms was resolved quickly and smoothly. Have two properties with Propper and been with them for over one year. Much better than my previous managers

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Good response and fast service

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When it came to renting a property the process was simple and the staff were helpful. Whenever we have an issue with the property there is a quick response to our submissions.

Vivian

VivianGreater Melbourne (Inner), VIC

Flexible and professional

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I was on Propper's mailing list for a while and haven't made up my mind to switch from my existing property management company to Propper. My existing tenant moved out a week ago and I remember I got a very good leasing offer from them which has just expired. I emailed them trying to ask if they can extend the offer and I got a YES reply within 30 minutes! I was so happy that I signed the onboarding form by end of the day.

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Professional and efficient!

published

The team at Propper were very accommodating, professional and efficient. I will do all my properties with them. Had our first property leased in less than a week. Very good.

Greg H

Greg H

  • 2 reviews

Hassle free

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Less hassles than other strata companies. Was better to move to this company from the last one. At least they are professional and try to respond within a reasonable time

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Just excellent,made my life much easier

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I needed to have hassle free management for my properties and I know I have found one with Propper Property Management and hope we work as a team for my future properties.

Rita

RitaSouth East Queensland, QLD

High performing Property Manager

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Gill

GillSydney, NSW

Efficient and pain free

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Feeling stressed and time poor, I asked for recommendations for a property manager and 2 separate friends said Propper.
Everything has gone so smoothly and I have a tenant in a very short time
Fantastic so far

Keryn Waipouri-Kerrison

Keryn Waipouri-KerrisonGreater Melbourne (Outer), VIC

Fantastic friendly customer service

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Quick and responsive contact throughout the whole application process very friendly easy to discuss details with very very happy with our application process they made it everything clear from the start

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Ross family.

Ross family.Wimmera, VIC

Excellent agency.

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Propper act in a responsible and efficient manner with good reporting, excellent on time payments and prompt replies to queries. My property is about to be come vacant, so I will be interested to see if their tenant matching talents live up to the rest of their service.

Andrew S.

Andrew S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Get it done online, way faster and easier

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We just leased a property through Propper and it was a great experience. Really fast communications and actions, friendly on the phone and in emails and they just made the whole process painless. Looking at changing my property manager for my own let properties over to Propper.

Also love the portal for checking rent payments, maintenance requests, etc.

Great work in setting this up guys, thanks

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Responsive, professional, efficient & friendly

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When considering the change of property managers on our first investment we were nervous and felt stuck. Propper were responsive to our enquiry and listened to what our challenges and what we were looking for in the management of a property. They took over the management of our property with professionalism and efficiency. When our tenant gave notice, propper were quick to manage the process with premium advertising, open homes and the end-of-lease process. We received clear as-it-happened updates from inspections and tenant applications. The service we have received from propper has been refreshing.
Propper have demonstrated that we can trust our property managers to take care of our property. Would thoroughly recommend them to anyone.

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Samuel M.

Samuel M.Sydney, NSW

Good service and easy to use technology

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Propper have been great to work with. The got tenants into our property quite quickly and at a higher rate than what we thought. We get weekly reporting and regular updates on the property and their system is very user friendly and automates a lot of the services. I would highly recommend Propper.

George L

George LGreater Melbourne (Inner), VIC

Very professional and fuss free!

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My entire contact with Propper has been professional and there attention to detail great. From the outset they have been very transparent with their pricing structure and managed my expectations well. My property was leased within two weeks and so far the experience has been excellent.

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Questions & Answers

kriztoefa

kriztoefaasked

Can anyone comment on an experience where the pressure was really on for Propper?

It's clear many people are very happy with what appears to be fairly day-to-day property management tasks and pricing. I would like to know anyone's experience when things go wrong - and a really skilled expert is required. I've scanned reviews but no luck finding this type of review.

For example: a demanding tenant, a tenant who isn't taking care of the property or paying rent, taking an issue through NCAT, a property with extended vacancy or issues with strata (owners corp). Or from the tenant's perspective, a non-responsive owner when non-essential but important repairs are required.

I'm keen to save money and work with a reliable provider - but the real value for me is when things go wrong and I need specialist expertise including tactics and deep technical (eg. legal) support (ie. peace of mind).

Thank you.

1 answer
Ross family.
Ross family.

I have yet to experience any situation which could be called stressful, but I am currently talking to the agent re the re tenanting of the property after the current tenants move out. I wish to do some renovations after the place is vacated.A quick refurbishment of the bathroom and some cupboard work in the kitchen. In my conversations with the agent he seems a bit reluctant to be flexible on inspections and re advertising. I know prospective tenants like to see photos of the property, but surely all normal photos could be shown with a note that the bathroom is being refurbished, with a finish date on this project, so that anyone looking at the photos would know that the bathroom was going to be clean and with new tiles and fittings. If the prospective tenant was still unsure, an inspection of the property, even while the renovations (which will take approximately 10 days) were in progress should set any doubts to rest. The agent found this concept difficult to understand as they seem to have a formula for re letting and like to stick to it, and prefer to wait to take photos after the work was finished. This means that the advertising would be delayed by at least 10 days and the re occupation of the property would also be delayed by the same time. This is not acceptable to me. I did explain this to the agent but it remains to be seen if my instructions are acted upon.
Your question my be better answered after the renovation and re letting of my property. I hope this helps.

Mandy

Mandyasked

Whats the average fee required for strata managing 4 units please in Malaga?

1 answer
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Fired Up

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