As of May 28th 2018, Leasi rebranded to become Propper.
Not enough time to take on new clients
I got in touch with Popper on their website and used their 'book a call' option to manage my property. I received a confirmation to let me know that I would get a call at 3pm and I was asked to confirm, which I did. At 3pm I made myself available and proceeded to wait ..... for an hour and 20 minutes. Still no call. I figure that if I can't get them to call me when I am trying to give them my business, then what hope do my prospective tenants have when they need to log in a call for repairs. I now have a property manager that not only returns my calls but meets in person to discuss how we can move forward to get my property rented.
Jamieson from Propper QLD is fantastic
Jamieson is great, as first time investors he is always ready to reassure us with any question no matter how little. He is extremely responsive and always keeps us in the loop.
Best Relationship Manager to say the least! **SUPERMAN!!!**
To be honest, i will start this review with the fact that - if Jamieson Lloyd decides to move on from his position - i do not want to rent through anyone else! In saying this - i have many years previous experience in real estate myself and to also be a long time tenant - and Jamieson is by far the best manager i have ever had look after myself and my tenancy. Everything is done without delay, he goes over and beyond - and even takes time in his own personal hours to ensure that i am happy with my tenancy and to cater to any issues that i may h...ave. He is always a phone call or text message away, is thorough, super kind and generous and is one also for a good laugh (he is my superman! - personal joke haha). I cannot fault him or Propper at all. He has made my tenancy an absolute joy, and even better stress free (which is a HUGE deal to me!) I am so grateful to have landed such a lovely home through Propper and even luckier to have Jamieson look after it for me. It keeps a smile on my face and i know that i am in good hands. Thank you Jamieson for being just so fantastic and always going the extra mile. You are an absolute asset to your team and the company.
Very proffesional and helpful
Upon moving into a rental property in Ipswich, Queensland managed by Jamieson Lloyd at Propper Queensland, were are highly satisfied by the service and quality of the company. Propper Queensland was very helpful, approachable and made sure all of our maintenance needs were met.
Very Professional, Accountable, Responsive and Knowledgeable
I have been using Propper for a number or years now, they provide a very cost affective and excellent service. They have exceeded my expectations and would not hesitate to recommend them to any property investor
Professional and helpful to overseas owner
With help from Propper, especially Jamieson Lloyd, I succeeded to lease my house in QLD for a few years. Propper is so professional and focused on property management - most photos are brilliant which helps to find my new tenant in a few days; Propper also helps to maintain my house in good condition throughout the year. Jamieson is patent, listening & helpful, I wish I can I find my 2nd house soon & pass it to him for help. Propper is highly recommended and would give peace to overseas owners.
Highly recommend this company!
I cannot fault this company. From start to finish I have had all my expectations met and more. With no hidden fees, clear communication and professionalism, I was left having the best experience renting out my property. I cannot recommend Propper highly enough. If you are looking for great service and a professional property management team behind you, then these are the guys to choose. Special mention to Jamieson Lloyd for all your hard work and time. Thank you.
I know Penny hasn’t been with Propper for that long, given the short period I have dealt with her, I can gladly say, she has been the best agent I have dealt with while leasing through propper. Her communication and fast response is prompt and on point. Her ability to get things done is on a whole different level compared to other agents from propper I have dealt with. In saying that, I thank her for all the assistance throughout leasing with propper and I commend her for her work ability to go above and beyond.
Prompt and professional service
Our investment property at Griffin, Qld is managed by Jamieson Lloyd. He is a true professional in the business, he keeps the right balance between the tenants and the agent, he chooses the right tradespeople for repairs and maintenance work and follows up on their work.
Communication is regular and always with prompt replies.
Compared to other agents Propper is a fresh wind in the industry
Very happy with Propper
Recently re let our unit with Propper. There advice was to tidy the unit a little if at all possible. In consultation with them we did that and re let the unit in the first week for 20% more than expected. Well organised and good communication.
Great service and always available for help and support.
The team are great and friendly and always willing to help. Things were always sorted out if I had a question. As this was my first time doing everything online there were no issues. Thank you very much for making my move so easy.
Misleading, little respect to clients' time
I made an appointment with Propper, online. I received multiple confirming emails including one from the person I was to meet, and background information. An email indicated I will receive a call at the designated time. No call, no email indicating that a call is not coming or an attempt to reschedule, no reply to my emails seeking clarification about the appointment. This is during a work day. No respect for potential clients' time. I will take my two properties to a different management company.
Had a very bad experience dealing through this agency as a tenant. Had the owner backout of deal with less than a weeks notice before move in. Though it may not be directly on Propper as the owner pulled the deal, a lack in professionalism and communication when something like this happens is on Propper. As the tenant I should not be the one to followup on things like reason for cancellation, has rent been refunded, has rtba claim been put in or cancelling a smoke alarm inspection which you as the agent has setup.
0/5 if it was an option. Will not recommend (unless you're a owner)
I have recently had the pleasure of dealing with Luke from propper real estate.
At all time he was prompt. Efficient and friendly
Answered all questions and requirements quickly
Very happy. And would reccomend you give them a go.
Great company for stress-free management
Propper have the right model for managing properties. Finally an agency that understands property management and provides the expected level of service. The manager always respond on time. Repairs are attended to and routine inspections are actually completed routinely. The agent seems well informed and provides us with guidance inline with the rules nad regulations. I would gladly recommend Propper to all investors.
Questions & Answers
Hi. Do you manage small blocks or. Block of 7 flats? What's the best way to get in touch for rates etc. Thanks Chris
Can anyone comment on an experience where the pressure was really on for Propper?
It's clear many people are very happy with what appears to be fairly day-to-day property management tasks and pricing. I would like to know anyone's experience when things go wrong - and a really skilled expert is required. I've scanned reviews but no luck finding this type of review.
For example: a demanding tenant, a tenant who isn't taking care of the property or paying rent, taking an issue through NCAT, a property with extended vacancy or issues with strata (owners corp). Or from the tenant's perspective, a non-responsive owner when non-essential but important repairs are required.
I'm keen to save money and work with a reliable provider - but the real value for me is when things go wrong and I need specialist expertise including tactics and deep technical (eg. legal) support (ie. peace of mind).
I have yet to experience any situation which could be called stressful, but I am currently talking to the agent re the re tenanting of the property after the current tenants move out. I wish to do some renovations after the place is vacated.A quick refurbishment of the bathroom and some cupboard work in the kitchen. In my conversations with the agent he seems a bit reluctant to be flexible on inspections and re advertising. I know prospective tenants like to see photos of the property, but surely all normal photos could be shown with a note that the bathroom is being refurbished, with a finish date on this project, so that anyone looking at the photos would know that the bathroom was going to be clean and with new tiles and fittings. If the prospective tenant was still unsure, an inspection of the property, even while the renovations (which will take approximately 10 days) were in progress should set any doubts to rest. The agent found this concept difficult to understand as they seem to have a formula for re letting and like to stick to it, and prefer to wait to take photos after the work was finished. This means that the advertising would be delayed by at least 10 days and the re occupation of the property would also be delayed by the same time. This is not acceptable to me. I did explain this to the agent but it remains to be seen if my instructions are acted upon.
Your question my be better answered after the renovation and re letting of my property. I hope this helps.
Whats the average fee required for strata managing 4 units please in Malaga?
How about contacting them directly rather than asking an independent Review site.
Get an answer from our members and Propper representatives
Propper offers a property management service of the 21st century, as they’re office-free and conduct a portion of property management tasks remotely. Propper claims that this leads to lower overheads, flowing on to customers in the form of a lower fee.
There are also no contracts, and Propper allows you to cancel at any time, giving 24 hours notice.
Some of the services Propper provides
If you’re looking for assistance with managing your property, Property can help with the following:
- Service from a your own personal Relationship Manager
- Daily rental income payments to property owners (compared to the usual monthly payment method)
- An online landlord portal, which allows you to access the details of your investment
- Up to four routine regular inspections annually.
Other Strata & Property Management Services
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