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Prosure Platinum Cover

Prosure Platinum Cover

2.3 from 3 reviews

Reviews

(1)
(0)
(0)
(0)
(2)
  • Value for Money
    3.0 (3)
  • Transparency
    2.7 (3)
  • Customer Service
    3.7 (3)


Lorraine

LorraineSouth Australia

  • 4 reviews

Excellent cover

published

I have been with prosure pet insurance for ten years never had a problem claiming very prompt at processing claim the only thing I would like to see is that you can email your cla!m instead of posting it

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

Grace

GraceGreater Melbourne (Inner), VIC

  • 3 reviews

Bad enough when nothing bad has happened

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

DISAPPOINTING

published

Our 6 month old puppy got desexed 2 weeks ago, we got $150 back from that. however, her stitches then burst resulting in $3000 emergency surgery. Prosure rejected our claim saying it is "complication of surgery". This was a completely different surgery. What is the point of paying $100 a month for the top insurance cover if only $150 out of our $4500 claims has been paid?

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

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