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Prosure

Prosure (page 2 of 3)

Gold Cover, Platinum Cover and Silver Cover
3.0 from 44 reviews

See the Best Pet Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
17
4 star
4
3 star
4
2 star
2
1 star
17

Friendly staff, quick and easy claims! Great service, highly recommended!

published

Prosure is a great pet insurance to have! Staff are always helpful and friendly. Claims are quick and easy. Overall, very happy with this pet insurance and knowing we get back 80% of vet bills is great piece of mind!
Thankyou prosure!

Insurance claim madeYes

Everything you want in a pet insurance provider

published

ProSure always deliver on providing excellent service.
Each time I have claimed I have always been looked after.
After doing my research on companies prosure is the best.
Highly recommend

Insurance claim madeYes
Samford

SamfordBrisbane

Penalising their Loyal Customers with increase in Premiums and reduction in Benefits !! Wow what an

published

We have been continuous customers with Prosure Pet insurance for 8 years, our most recent Policy has increased by 10% and our Benefits had been reduced - what an UNETHICAL company. Called them to discuss the issue which took up 1 hour of my time with what sounded like low level outsourced call centre staff. Eventually got to speak with a 'Manager' The said this was an 'across the board' decision... which they eventually admitted meant all customers had this happening to them - wow Thanks Guys, remind me never to speak to a Pet Insurance person at a BBQ - bloody low lifes !!

Insurance claim madeYes

Not the best for senior pets

published

Have been with Prosure for 8+years. Fine when my dogs were young and healthy. As I now have a senior dog, I am stuck with their massive premium price rises as I cannot change to another company and be covered for illness. Also I am noticing they are 'discreetly' removing a number of blood tests from policy, which are necessary for senior health prevention. Getting a new puppy soon, not sure if I will sign him up with this company.

Insurance claim madeYes

Poor cover and take 30 days to respond

published
Insurance claim madeYes

Good most of the time

published

no excess and pay 80% for my dog who is 13 yrs old now. They monthly cost is getting to high and seems to go up at a crazy rate as each year renews and always the same reasons you get behind it every year. I have had trouble with some claims and the diagnosis has been changed from what the vet has diagnosed which surely is illegal. also had to chase them up a few times over mistakes being made.

Insurance claim madeYes

Absolutely a scam! Don't go with them.

published

Terrible experience. Life limit on cruciate ligament is a pain in the butt. Especially bad for owners of large breeds. They are also extremely rude and only want to avoid to pay what they should. Do you research before you sign up.

Insurance claim madeYes

Highly recommended

published

I have had no troubles with Prosure Pet Insurance. I took the insurance out when my dog was a puppy (4 years ago). I have unfortunately had to claim numerous times but there has never been a problem with payment. Highly recommended.

Insurance claim madeYes

Hard to contact by phone

published

For various reasons I have needed to contact Prosure by phone and it has always taken a long time to get through, even at 8.30am in the morning, just as they open! Very frustrating. Otherwise they have been fine and my cat visited the Vet last Saturday and the refund is already in my bank account, one week later.

Sarah

Sarah

  • 2 reviews
  • 2 likes

Pros and Cons

published

The Artist Formerly Know

The Artist Formerly KnowBNE, QLD

  • 13 reviews
  • 15 likes

Efficient with phone inquiries and claim processing.

published

Adelina

AdelinaAdelaide

  • 13 reviews
  • 10 likes

Satisfied Customer

published
5 comments
Adelina
Adelina

Another small claim made, again no problems. Got the cheque in 2 weeks. Decided not to insure my second dog with Prosure, however, because it was cheaper with Bow Wow and underwritten and processed by the same company (PetSure / Hollard).

JenP
JenP
Adelina
Adelina

Hank and Ben

Hank and BenGreater Melbourne (Inner), VIC

  • 9 reviews
  • 5 likes

Thankyou

published
1 comment
Hank and Ben
Hank and Ben

.


Prosure formerly Vets own

published

Ive been with this company for 5 years and they have never rejected a claim. My older Lab required complex surgery costing me over $11000 and they refunded 80% minus an excess of $50.They can take up to 10 days to process claims but Ive had no problems with this company and had to call them once and the operator was helpful.
They only accept claims by mail which slows things down a bit.
Efficient and they did exactly what the PDS stated
the excess

Turbo_Prop

Turbo_PropMelbourne

  • 6 reviews
  • 7 likes

They do not pay

published

I selected silver cover, which doesnt cover everything but does cover surgery and hospitalization. Didn't get a cent back for anything after my dog had a seed removed from his ear, just a vague letter saying my level of cover was not enough. Asked them what level and they could not provide an answer.

A company to avoid.

Bad Company Not recommended.

published

I have had my policy for eighteen months. My dog had skin cancers (squamous cell carcinoma) which needed removing otherwise they would have spread to other organs and caused death. Prosure have knocked back my claim. Why? Don't know. I have Gold Cover. I haven't yet contacted them only receiving the letter today. Will update when I have spoken to them.
Nothing, wish i had chosen another company
see above


Alder183

Alder183Hunter Region, NSW

  • 3 reviews
  • 1 like

Slow service, good coverage

published

I have been with ProSure for over 3 years now and have had good rebate for all my claims - up to 80%!
Thought my only negative comment would be in relation to the service. They are very slow in replying to emails and rarely you will get through to someone on the phone.

They only accept claims through the post - get with the times ProSure!!
great rebates
only accept claims via post, then can take up to 2-3 weeks to process. Slow service all round


Buyer beware

published

If you want to cancel your Prosure pet insurance be aware that you will have to pay out the balance owing on your annual premium. This applies when you have made a claim, no matter how small, during the premium period. My policy was renewed in October 2012, I made a small claim for an insect bite in November 2012, want to now cancel the policy because I can get cheaper elsewhere and am told that I must pay out the policy to the next renewal date, October 2013. That will teach me to read the PDF a little more closely.

1 comment
scullywag007
scullywag007

Unfortunatley thats the same with all pet insurances even when ure pet dies you still have to pay out the policy.


Nikt19

Nikt19AU

  • 4 reviews
  • 5 likes

Terrible service

published

In 8 months I had no claim, my dog and cat haven't seen a vet in 2 years except for regular vaccinations. 1 month after submission of the first claim and prosure still asks for vet history that has been already supplied. Prosure sends regular mail in order to delay the process and asks for a prompt reply within 14 days from the date of the mail. I have 500 dollars of unpaid claims and I've already thrown additional 500 in the bin for no inexistent service. Stay away from these thieves and liars.


DoggyMum

DoggyMumCorindi Beach

Very pleased!

published

I've been with Prosure since getting my rescue dog almost 2 years ago. I've only ever had to provide her history once, with no questions as to the 18months before I got her. Aside from routine health checks, I'd had no real claims until she was bitten by another dog on Christmas day. I waited until she'd recovered before sending in the receipts, and was reimbursed within a few weeks (end of January), no questions asked. Seems I've been very lucky compared to others. I'll certainly be staying with them come renewal time!!
Claims accepted & finalised within a few weeks

1 comment
DoggyMum
DoggyMum

Page 2 of 3

Questions & Answers

besty

bestyasked

Which is the best bonafide pet insurance?

1 answer

There is none
All of them are backed by Holland Capital and have almost identifical policies
The only difference is the bonus and the customer service


judy

judyasked

I notice Prosure Pet Insurance and RSPCA Pet Insurance have the same mailing address, can anyone explain this to me I am a little confused, having opened a new policy with RSPCA pet Insurance after ceasing my policy with Prosure due to my dissatisfaction?

3 answers
Nikt19
Nikt19

they are the same thing: australia wide there is only 1 underwriter across all insurances....maybe only Allianz is independent...thus making the pet insurance world a mono/oligo-poly

wendy and pepi
wendy and pepi

Hi Judy, cannot answer your query about the mailing address, but I am looking to cancel my Prosure policy due to dissatisfaction. They have refused to pay my claims, despite letters from my vet etc. I hope you have more luck with the RSPCA insurance.

Lyn
Lyn

All Pet Insurers eg RSPCA, Aust Post, Coles and more are under the umbrella of Holland Insures, Pet Sure is the company that looks after all the claims for all insurers and is based on commission. Pet Sure is offshore company in the Philippines . So your not dealing with Australian people, your dealing with Philippinos ggggrrrrr and any one considering pet insurance think again its a giant rip off as I've lost $2,500 aud and that's a lot of money


Get an answer from our members and Prosure representatives

Details

Prosure Silver Cover

Prosure Silver Cover

0.0
(0)
Prosure Gold Cover

Prosure Gold Cover

0.0
(0)
Prosure Platinum Cover

Prosure Platinum Cover

1.0
(2)
CategoryPet InsurancePet InsurancePet Insurance
Contact Number 1800 424 9171800 424 9171800 424 917
24-Hour Phone Contact NoNoNo
UnderwriterHollardHollardHollard
Annual Benefit Limit$8,000$12,500$14,500
Amount of Vet Bill CoveredUp to 80%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury CoverIncludedIncludedIncluded
Illness CoverNot IncludedIncludedIncluded
Tick ParalysisNot Included$500$1,000
Emergency Boarding Fees$500$800$1,000
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period21 Days21 Days21 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions$2,600$2,600$2,600
Waiting Period for Illness Not Included30 Days30 Days

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