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Proud Furniture Caringbah - You should be ashamed or Yourselves!!!!
My 86 year old parents were unfortunate enough to purchase from [name removed] in Taren Point. Very good salesman he managed to confuse them, take their money however declining their request to see the armchair prior to purchase. He spoke over them and kept staying Proud Furniture are not Nick Scali - making derogatory comments regarding the competitor and stating that Proud Furniture were an Australian company and superior in quality. When the lounge and 2 armchairs arrived my parents immediately called Proud Furniture to express concerns over...the quality of delivered furniture. Uneven stitching, lop sided cushions, puffy and slouchy leather. Due to the Christmas break the technician who visited their home told them he would fight them in court. Later my parents were requested to visit the shop where the technician told them given the lounge/armchairs were new perhaps they could be sold and the money recovered from the on-sale refunded, [name removed] did not entertain this idea. My mother walked out in tears followed by my father. My elderly parents were intimidated as there was never any intention by either the technician nor the salesperson to address their concerns. I later called [name removed] to have him shout at me over the phone. I can confirm in my experience that in the past Nick Scali have treated my family well and that Proud Furniture's treatment of my elderly parents has been severely lacking.
Dishonest and deceitful in Taren Point
I don’t usually post reviews however on this occasion feel compelled to share my experience. Sadly these people have no customer care or empathy and disturbingly take advantage of the vulnerable in our community
Poor product, poor service - poor business ethics
Two words - STAY AWAY.
Prouds Furniture claim they are Australian owned however they have no Australian Morales. Poor workmanship and poor service. The owner [name removed] is a slimy and crafty businessman.
Horrendous and deceitful company selling inferior products as "Australian Made." Thought I was supporting an australian company but its no different from other chinese import companies except at least they are honest about where is comes from. If Ikea assembled prepacked furniture for you they can say Australia made as well. This is EXACTLY what they are doing. It all comes from china. WILL NEVER buy from them again.
No Care & No Repsonsibility
This is the reply I received when I had to resolve to sending photos of my lounge as I wasn't receiving replies from the Proud Furniture company -- "In regards to your service enquiry about a product purchased from Proud Furniture at Alexandria. As you may or may not be aware, the Licensee operating under the Proud Furniture name at Alexandria ceased trade June 2013. Your order was part of a Contract of Sale between you and Proud Furniture (Alexandria) Pty Ltd trading as Proud Furniture Alexandria, and as such the legal responsibility for the ...warranty rests solely Proud Furniture (Alexandria) Pty Ltd." - My Sales Consultant was a family member of Proud Furniture - So Beware, if a Proud Furniture store closes that you have bought from you have no warranty!!!
I regret not having read these reviews before buying from proud furniture in silverwater. Salesmen were friendly & helpful to stitch up the sale. The positive experience stopped once they received all money & lounges delivered. I contacted them at delivery that incorrect timber stain colour was used & I encountered very different customer service. They have their full payment, why not drag the chain. This has been ongoing for nearly 3 months & still not resolved. Terrible at calling / emailing back, giving run around & very rude on the phone. Only when I threatened with fair trading action did they attempt to assist. Think long hard before you deal with this team...it's not worth the money or the headache!!
Never buy from Proud Furntire
I paid for my lounge suite including I believed the $80 delivery only to have the delivery man ask for $80 to cover delivery. I immediately phoned the Silverwater store and was told I was being petty about $80. Have e-mailed complaints to the Operations Manger who couldn't care less. I regret ever having purchased anything from PF. Plus the lounge is uncomfortable, cannot believe this is what I sat on and chose as it does not feel the same. Find someone who knows the meaning of customer service and is not rude to their customers!
purchased three seater leather lounge, and two recliner chairs . the chairs are different height tha
Do not buy anything from proud furniture. They have nothing to be PROUD of. the lounge we ordered is NOT the one we received. Of course after delivery they are not interested in you anymore and after 10months the padding on the lounge in non existent just like a pancake. the Campbelltown store has closed . so much for 10 year WARRANTY and the advertising BUY Australian, Australian company. what a lot of RUBBISH
I hope you are PROUD OF yourself Proud furniture, CAN you sleep at Night knowing you fooled us with a lie,
I am ashamed for my guests to see the poor quality lounge we ended up with. thanks to you.
Poor Customer Service and misleading salesman
4 months to receive a 2 seater and 2.5seater lounge suite. Delivery man visited my house 3 times, to drop off, pick up and drop off again!!! Mr Ross Quigley had my money for 5 weeks while I had nothing. We were sold a second rate product, paid top $$, without one word from this man, but the only contact we had was a fellow salesperson and a rude warehouse manager.
Problem was finally resolved after 4 months
Incorrect Style of furniture, soiled fabric, 2nd rate quality fabric used
I recently bought a Proud Furniture 3seater sofa bed & 2 seater recliner lounge I too went to the factory, I sat in the style I wanted and made some changes, I wanted a high back to rest my head, a short seat so my legs would be able to touch the floor and comfortable to sit in, when I received the lounge it had none of those features whatsoever, I was so disgusted with this product I gave it away, since then the person I gave the lounges to has found out the sofa bed was put in incorrectly and cannot be used until fixed and the recliner does not go back into the lounge unless you physically get up and push it back into the body of the seat, I certainly would not recommend this furniture to anybody.
We had the above couch made by Proud furniture. Not only did it take twice the time they said it would to make it arrived in the wrong colour. People make mistakes but they don't have the courage to even return a call. The salesman and owner Ross is never available for calls and won't return them either. We are pursuing a refund through consumer affairs. Proud furniture indeed. Avoid at all costs.
Do not buy from proud furniture!
My partner and I purchased a furniture from Proud Furniture (Caringbah) 7 weeks ago. At the time of purchase, we were advised that the sofa would be delivered in 4-6 weeks. After 7 weeks of waiting and 5 follow up calls (all initiated by me!!), I have now been advised that the fabric I have selected is out if stock and will not be arriving from Europe until August.
I have been advised that I must choose another fabric or wait until August (a total of wait of 4 months for a sofa!). If I wish to cancel my order, I will incur a cancellation fe...e. Hardly fair when this is clearly not my fault! It would have be no nice if I was told this 7 weeks earlier, when I paid a $1200 deposit. I highly recommend that you do not purchase from Proud Furniture. Shop at another store where the customer service is bound to be far superior than at this store! Terrible service and misleading, incorrect deliver estimates
Don't Buy From Proud Furniture.
After visiting Proud Furniture Caringbah store in January 2012 I saw and tested a President lift reclining chair that I was happy with. When delivery arrived, the chair was nothing like the show room chair I paid for. It was very uncomfortable, it was way too high and my feet could not touch the ground. I then went back to the Caringbah store and spoke to the Manager who had a 'couldn't care less' attitude when I tried to explain the situation. They came out and examined the chair and said there was no prob...lem. Because of Proud’s poor customer attitude, I was left with no alternative but to lodge a complaint with the Consumer & Tenancy Tribunal. The Tribunal ordered Proud to rectify the problem. The chair was collected and when returned approximately 6 weeks later, it was not fixed. I had to go back to the Consumer Tribunal explaining that Proud Furniture had not fixed the problem and would not give me a refund. I then had to go to a hearing and the Tribunal ordered that Proud Furniture refund my money. Proud decided to appeal this decision and was unsuccessful. In March 2013, the Tribunal confirmed that a full refund was payable and the Chair was to be collected at no cost. This whole painstaking and stressful process took 13 months. The manager of the Caringbah store and the owner of the company did not walk with integrity, discernment or discretion in this matter and I would Never purchase anything from that Proud Furniture again.
A Bad Mistake!!
My wife insisted we buy Australian Made, all went good until we paid, then we were given a delivery date, stayed home waiting, it didn't arrive, we phoned Prouds to be told they don't know when it will arrive the driver will ring when he's in our area, $200 delivery fee.
Then I receive the free 5 year guarantee because we spent near $5,000, upon reading the small print I find it is only good if we pay them twice a year for five years to do a paid service call on it, still waiting and would go to Vinnies before Prouds next time.
Paying fot it.
Atrocious Service 27/8
Update3.50pm.. they finally agreed to refund $ and requested my bank details but said it would take 7days excluding weekends to transfer $'s. everybody knows internet banking is a 1-2 day item..simply not good enough.---- 23/6 ordered an Ottoman via campbelltown store, after several weeks of being messed about and told the ottoman would be ready. phone today to confirm delivery this week as promised on friday 24th by [name removed] and was advised that only just got material and it would be another two weeks, told them this was not good enough,...wanted refund. [name removed] rang and advised they could have the item availabe by friday this week, didn';t have faith in this and still requested refund. now told they have Operations manager away till next week nobody in entire company can write cheque till she returns on 4th Sept..told them I'd be there at 9.00am to collect cheque. .... ....; Service Level Unacceptably poor
Questions & Answers
Do our lounges have inner springs or are they the webbing type support?
we have both types, generally our recliner style sofas have springs and our non-recliner style have webbing.
All webbing sofas have a 10 year guarantee against sagging.
I hope this helps
I'm delighted with the four black leather four seater lounges I purchased several years ago however would like to have two of them altered to an L shape modular to fit into a smaller space. I understand that I will loose one sitting position but that's OK
thanks for your question.
While modification of your furniture is possible, it can be more expensive than buying new furniture.
Please call Proud Silverwater, 9648 0916. If you have the details of your existing order available, this will make it easier.
Please call Peter 02 9648 0916.
Get an answer from our members and Proud Furniture representatives
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Sofas|
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