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Proud Furniture

Proud Furniture (page 3 of 3)

3.8 from 62 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (11)
  • Return Claim MadeYes (0) · No (12)
  • Warranty Claim MadeYes (0) · No (12)
  • Product Appearance As advertised (2) · Not as advertised (6)
  • Customer Service
    5.0 (13)
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Happy and comfy customers!

published

Couldn't find a lounge anywhere to fit our awkward shaped lounge room. Was suggested by a friend to try Proud Furniture. Went to the Caringbah store and was pleasantly surprised. We gave our measurements and was immediately shown a huge variety of lounges that could all be made to measure. We chose a lounge and picked our own fabric from the almost endless selection. Our lounge arrived and was better than we imagined! So super comfortable and looks absolutely amazing in the room. Thank you so much to the team, we couldn't be happier.

  • Verified

Never buy from Proud Furntire

published

I paid for my lounge suite including I believed the $80 delivery only to have the delivery man ask for $80 to cover delivery. I immediately phoned the Silverwater store and was told I was being petty about $80. Have e-mailed complaints to the Operations Manger who couldn't care less. I regret ever having purchased anything from PF. Plus the lounge is uncomfortable, cannot believe this is what I sat on and chose as it does not feel the same. Find someone who knows the meaning of customer service and is not rude to their customers!

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purchased three seater leather lounge, and two recliner chairs . the chairs are different height tha

published

Do not buy anything from proud furniture. They have nothing to be PROUD of. the lounge we ordered is NOT the one we received. Of course after delivery they are not interested in you anymore and after 10months the padding on the lounge in non existent just like a pancake. the Campbelltown store has closed . so much for 10 year WARRANTY and the advertising BUY Australian, Australian company. what a lot of RUBBISH
I hope you are PROUD OF yourself Proud furniture, CAN you sleep at Night knowing you fooled us with a lie,
I am ashamed for my guests to see the poor quality lounge we ended up with. thanks to you.

Poor Customer Service and misleading salesman

published

4 months to receive a 2 seater and 2.5seater lounge suite. Delivery man visited my house 3 times, to drop off, pick up and drop off again!!! Mr Ross Quigley had my money for 5 weeks while I had nothing. We were sold a second rate product, paid top $$, without one word from this man, but the only contact we had was a fellow salesperson and a rude warehouse manager.
Problem was finally resolved after 4 months
Incorrect Style of furniture, soiled fabric, 2nd rate quality fabric used

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Lounge

published

I recently bought a Proud Furniture 3seater sofa bed & 2 seater recliner lounge I too went to the factory, I sat in the style I wanted and made some changes, I wanted a high back to rest my head, a short seat so my legs would be able to touch the floor and comfortable to sit in, when I received the lounge it had none of those features whatsoever, I was so disgusted with this product I gave it away, since then the person I gave the lounges to has found out the sofa bed was put in incorrectly and cannot be used until fixed and the recliner does not go back into the lounge unless you physically get up and push it back into the body of the seat, I certainly would not recommend this furniture to anybody.

presterjohn101
presterjohn101
  • 3 reviews
  • 6 likes

Shame Furniture

published

We had the above couch made by Proud furniture. Not only did it take twice the time they said it would to make it arrived in the wrong colour. People make mistakes but they don't have the courage to even return a call. The salesman and owner Ross is never available for calls and won't return them either. We are pursuing a refund through consumer affairs. Proud furniture indeed. Avoid at all costs.

Shannan
ShannanSydney

Do not buy from proud furniture!

published

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Terrible Service

published

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David From Maitland
David From MaitlandMaitland
  • 2 reviews
  • 8 likes

A Bad Mistake!!

published

My wife insisted we buy Australian Made, all went good until we paid, then we were given a delivery date, stayed home waiting, it didn't arrive, we phoned Prouds to be told they don't know when it will arrive the driver will ring when he's in our area, $200 delivery fee.

Then I receive the free 5 year guarantee because we spent near $5,000, upon reading the small print I find it is only good if we pay them twice a year for five years to do a paid service call on it, still waiting and would go to Vinnies before Prouds next time.

Paying fot it.

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Atrocious Service 27/8

published
Moz30
Moz30Sydney, NSW
  • 9 reviews
  • 8 likes

Poor customer service.

published

We purchased a lounge covered in Warwick fabric from proud furniture in May last year. The fabric began to pill after a few months,we were told this is natural and use a depilling machine on it.Well after approx 3 times of depilling this,it is still an ongoing issue.Why do you have to do this to a new lounge all the time I ask.

Well Proud furniture do not stand by what they sell and will not go into bat for us to have it recovered without us having to pay for it again.So if you are willing to take the risk that nothing will go wrong with your fabric from Proud furniture lounge make your purchase, if not go somewhere else, because proud do not want to know about it.

Fabric pilled

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