Reviewer Photos & Videos
Horrendous and deceitful company selling inferior products as "Australian Made." Thought I was supporting an australian company but its no different from other chinese import companies except at least they are honest about where is comes from. If Ikea assembled prepacked furniture for you they can say Australia made as well. This is EXACTLY what they are doing. It all comes from china. WILL NEVER buy from them again.
Fabulous sofas, with great in-store service.
I love my sofas. Just by chance, I walked in off the street one day. Peter was brilliant with his suggestions, re sofa depth & cushion filling. He also stored my sofas, until my house was ready for them to be delivered. A great product with fantastic service.
couldn`t be happier with our sofa
we are over the moon with our lounge which we bought from Prouds at Silverwater.From the moment we arrived Ray listened to what we wanted such as style & comfort levels & after showing us a range of fabrics,colours & different foam densities we then confidently made our choice & we now proudly show off our new lounge to all our friends.To top it off Ray also gave us a great price & delivered on time as promised.Nice one Ray,thanks again for your professionalism & good old fashion service.
Best handbag ever...
Couldn't be happier with my new Italian hand bag and the shopping experience. Only new to Aus and have not seen anything else quite like the range. The shop was incredibly colourful and staff were excellent!
Absolutely the Best
My brother bought a convertible lounge from you for his houseboat. He's so fussy about his furniture and hIs choice was absolutely the best!! So impressed.
Great customer service
We have just made our second purchase from the Carringbah store and look forward to receipt of our new lounge
I ordered my lounge with brushed stainless legs and was delivered one with timber legs. Complaint same day they said that maybe it couldn't be done because of height but would look into it. Why didn't they advised me of this. Staff at the silverwater store especially [name removed] was quite rude and denied what we discussed. We will have to wait and see if the outcome even the manual recliner is not to specifications discussed and denied by [name removed].
You may not get what you order!!
I specifically required firm cushions because of a bad back. I emphasised this to Wal at crows Nest with my wife present several times. I sat on a lounge that suited me and advised Wal and placed my order. The lounge is not what I ordered. The back cushions look nothing like the sitting cushions. Already my back is aching after trying to persevere with the cushions. They can't be trusted to deliver what you order. The purchase was made in the store after several visits. Wal the salesman never intended to deliver the firmness of the cushions I required.. Order at your risk.
Wow, we couldn't be happier.
Michael at the Crows nest store was so helpful and friendly and very professional.
I felt like i knew him my whole life.
He helped me pick the best lounge and fabric,and wow what a great selection i had to choose from:)
He also organised delivery at a great price, and my beautiful lounge will be here next Tuesday :)))
thanks heaps Michael, your a champ of champs!!
Peter at the Crows Nest store was great and provided a very good service.
He looked after us price wise and was able to reduce the delivery time frame from 3 weeks to 2 weeks which helped us greatly as we needed the couch urgently.
We are very happy with the product and have since returned to purchase more furniture where we received the same level of service.
I would gladly recommend Prouds in Crows Nest to anyone looking for good quality, custom made furniture at affordable prices.
Thank you Peter
Amazing service and product.
I have recently purchased a 2.5 seater custom-made sofa bed from Prouds Furniture and have found not only the product to be fantastic, but the service. Peter (the store owner) went out of his way to deliver it himself as the delivery guy's truck broke down and I needed it by a set time. I will certainly be recommending him and the store to anyone.
Amazing company! Thank you!
Visited the Silverwater showroom and were pleasantly surprised. We were apprehensive due to negative reviews but deciding to give the benefit of the doubt, and glad we did, we were looked after by amazing staff members and have come out with a wonderful lounge that we couldn't be happier with. On time, comfortable and looks great. Thankyou to the Silverwater team for all your help. We will definitely recommend to friends and family!
Proud Furniture - Lounge and Dining Suites
We have just purchased a lounge suite and had our dining room furniture restored with Proud Furniture, Crows Nest and we could not be happier. The staff were so obliging, their workmanship is excellent, they were prompt and courteous at all times. They have even built up a chair for my disabled husband, its perfect. We have had wonderful comments from our friends and family and my family have also purchased a lounge suite from Proud Furniture at Crows Nest in the last few months. I cannot recommend them more highly.
No Care & No Repsonsibility
This is the reply I received when I had to resolve to sending photos of my lounge as I wasn't receiving replies from the Proud Furniture company -- "In regards to your service enquiry about a product purchased from Proud Furniture at Alexandria. As you may or may not be aware, the Licensee operating under the Proud Furniture name at Alexandria ceased trade June 2013. Your order was part of a Contract of Sale between you and Proud Furniture (Alexandria) Pty Ltd trading as Proud Furniture Alexandria, and as such the legal responsibility for the ...warranty rests solely Proud Furniture (Alexandria) Pty Ltd." - My Sales Consultant was a family member of Proud Furniture - So Beware, if a Proud Furniture store closes that you have bought from you have no warranty!!!
Fabulous service - great range of sofas and fabrics
We recently purchased a sofa from Proud Furniture. The staff were extremely patient and helpful without being pushy. Bev was fantastic and her suggestions for scatter cushions to compliment our new sofa were much appreciated. The sofa was delivered right on time and looks fabulous in our family room.
Couldn't be happier!
I had to furnish a house from scratch and went from store to store trying to find something comfortable, good looking and affordable. So much I saw didn't tick all those boxes. I went to Proud at Crows Nest and first met Wal then Peter and both were extremely helpful and accommodating without being pushy. I found the most awesome modular lounge that was way beyond what I had seen in literally 10 other lounge shops. It more than ticked all my boxes as it was made in Australia which is pretty rare these days. I also couldn't believe how good a pr...ice Peter could do it for. As I had to fill up a massive room, I bought 14 metres of modular to create 2 seating areas and so the whole thing is a feature of the home. All my friends and visitors just say "WOW" !!! I couldn't be happier.
Crows nest Proud Furniture. See Bev and Wal for support in your choice of couches. Lovely to deal with authentic people. I have a stunning couch now and am very happy.
Excellent service & wonderful product
We have just taken delivery of our new chaise sofa from Taren Point store. This is our second proud furniture lounge in 5 years and once again the whole experience was wonderful.
Michael at the Taren Point store could not of been more helpful. He is patient & very knowledgeable. He guided us into our decisions & we are thrilled with the result.
Ross & his team have nailed customer service. Everyone is so pleasant to deal with from the stores sale staff to the wharehouse & delivery drivers.
After our first purchase I recommended many friends to Proud and I will continue to do so.
Congratulations Ross, Michael & the rest of the Proud Furniture family, you have a fantastic business. Thank you
5 stars for Prouds Furniture Crows Nest!
Peter & Wal at Prouds Furniture in Crows Nest have been amazing. So helpful with every aspect of my furniture choices and very patient with the changes I also requested. I found all the staff to be very friendly and knowledgeable about their products - basically they will make the furniture for you exactly as you want it which gives you so much flexibility. The quality of my sofas when they arrived were even better than I imagined they would be and fit my space perfectly. I did a lot of shopping around and not only did they have the best choi...ces but also their pricing was very reasonable for such a quality product. They are also one of the few places I have found that actually do a Chaise Sofa that is reversable which is great if you then move somewhere and need the chaise to fit on the other side - genius! Can't recommend these guys enough and delivery from Sydney to my new home on the Central Coast was seamless.
Personalised quality service!
We are repeat customers to Prouds in Crows Nest. After recently downsizing we have purchased a leather lounge, 2 armchairs, a bed head and numerous soft furnishings that we have had made to order. Peter and his staff are professional and personable and we found all the furniture and soft furnishings to be of the highest quality and would unreservedly recommend them to anyone. We are also committed to buying Austtalian made goofs which makes Proufs at Crows Nest an even more attractive place to shop!
I bought a custom made head board and ottoman box from Proud Furniture and am beyond thrilled with them! I received excellent service throughout the whole experience as well as quick and pain-free delivery. I'll definitely be using them again and would highly recommend them to everyone!
Best Recliner Ever
I looked and looked... The guys were helpful, had a coner lounge made to fit my home. Delivery was smooth. Couldn't be happier, I waited 6 weeks - others were quoting me 16 weeks cause they are imports. I bought Aussie made!
I regret not having read these reviews before buying from proud furniture in silverwater. Salesmen were friendly & helpful to stitch up the sale. The positive experience stopped once they received all money & lounges delivered. I contacted them at delivery that incorrect timber stain colour was used & I encountered very different customer service. They have their full payment, why not drag the chain. This has been ongoing for nearly 3 months & still not resolved. Terrible at calling / emailing back, giving run around & very rude on the phone. Only when I threatened with fair trading action did they attempt to assist. Think long hard before you deal with this team...it's not worth the money or the headache!!
Great service and great product!
My Nan has just had to move into a Care Facility and my husband I wanted to make it a home for her, and get her something to make her comfortable. We went in search for a Recliner Chair. My mum told me she hears the ads on the Radio for Proud Furniture and I should try them. I was so glad to take my mum’s advice, I went to Silverwater Store and the staff there were so helpful. They recommended a Lift Chair which means it will be of use to her for many years as her mobility decreases – something I didn’t think of. The fabric selections were fa...ntastic, and we were also offered a 5 year Fabric Warranty in case Nan has any accidents. All of that for $1690.00, I was wrapped, and more importantly the smile on Nan’s face made it the end to a perfect shopping experience.
Can't take my eyes off the upholstery of my new lounge
I wish to congratulate whoever did the upholstery on my new Proud lounge. The fabric is Sarfina Linen. It is a rich pattern and has been perfectly positioned. Every change to the original lounge I saw at the Caringbah store was carried out as requested. This is the second lounge I have bought from Proud Furniture this year. I am happy with both.
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