Very stunted and generic responses, lacking any personal touch
I feel as though i was the recipient of standard template emails which half the time upon receipt were either barely relevant or any longer due to the timing. When requiring actual advice it was very limited. Regardless of the issues with the vendor and their timing I still wouldn't recommend using this organisation for conveyancing. Pay a little more and get a professional more personalised service instead.
Emma and Rebecca from Provey were very helpful and responsive. Kudos to them for their excellent customer service. The unique and user-friendly online portal that allowed me to view the status of the transaction in real-time was also a great help in my property purchase transaction. I would definitely engage their services again in future.
All l needed was to talk to a real person
Contacted Provey after comparing companies on this site !!
Provey have an online registration process - Which is simple, You click accept the terms , and Blink twice and whoosh you get a invoice.Impressive.
So time was an issue after a day l rang reception 9.15am and asked for the person handling my file, Person could not give me a name , would get someone to call me .At 11.15am left answerphone message for someone to call me urgently.NOTHING. At 12.45pm I SACKED Provey.Hopeless service
Ok for purchase, woeful for sale
When I bought a property, although I had to call a few times, they seemed organised. I liked the list they gave me to show the timeline of when things should happen. I decided to use them for selling my property. They didn't contact me to let me know settlement didn't go through and I'm still waiting for the summary showing how the settlement funds were spent. Very disappointed and I wouldn't recommend them to anyone.
- Verified customer
My experience with Provey Legal has been disappointing and stressful. I could overlook the fact they wanted to charge me more for the work (reviewing the only one contract I've requested) that's included in the quote they provided me with in the first place. However, the errors they've made throughout the conveyancing process and the misleading information [name removed] has provided me with are just inexcusable! They made so many mistakes that if I start to list them on here it will take up at least 15 pages! Just to name a few, [name removed]...told me that I must pay for my stamp duty in FULL before I can apply for a duty reduction, which turned out to be false. I found out that by calling SRO myself. 40 days after I lodge my applications with SRO, I'm still waiting for my applications to be processed. So I called SRO today to check my application status, and guess what? SRO sent my conveyancer a request for further documents on the 25th of Feb but my conveyancer hasn't responded to their request. So all this time we've been just waiting for my conveyancer to do their job!! Called Miss [name removed] again today after trying to reach her via email several times in the past 3 days but couldn't get a hold of her. I shouldn't be surprised though, I have never for once been able to reach Miss [name removed] on the phone, and if I am lucky she might will actually email me back this time.
Amazing! Friendly, patient, excellent service.
Provey have been used many times for property settlements by our family, and each time prove themselves to be a fantastic choice due to their persistence, excellence, communication skills and friendly service. All but one settlement went through smoothly NOT PROVEY'S FAULT BUT THE OTHER PARTIES BANK FUND ISSUES. A terrible day waiting for the other party to complete the transaction flowed well due to Provey being in communication with us constantly and informing us of any updates. We would highly recommend their services, the combined efforts ...of Khiem Lam, who was the director supervising our difficult settlement with Emma Ye who was handling all the details, and who kept us calm and confident until the other party sorted their issues out and the settlement went ahead.
Went above and beyond
Provey were fantastic, they continued to support me after settlement when I had issues with my Bank. Provey did this as a kind gesture and did not charge me additional fees. Provey enusured I got the best outcome possible and as a first home buyer I was very grateful to have them in my corner.
Provey are professionals who know the meaning of customer service
Provey have been great. They have been proactive and professional throughout which I appreciate. They were also a cost effective option. They were in constant communication with myself which is a far cry from my previous experience with a cheaper mob i found online. If I had a question, they always responded in a timely fashion. I would definately use their services again in the future.
In constant communication advising of progress and informing me when matters needed to be considered
After seeing positive reviews online, and with a competitive and affordable price, we were looking forward to having Provey as our conveyancers for the purchase of our first home. However we were very disappointed with the lack of personal communication and small issues that tainted our experience with Provey.
Everytime we wanted to talk to someone to gain a better explanation of documents etc the conveyancer working on our contract was always 'out of the office' or 'in a meeting'. Every single time! Not once did we receive a personal phone c...
As first home buyers in the middle of an interstate move, the team at Provey were amazing source of information and advice on the entire buying process. Everything went smoothly and any queries that we had were answered quickly and thoroughly. Despite having a flat fee, the team were also happy to go the extra mile when we required an urgent contract review. They performed above and beyond all expectations and are highly recommended.
Excellent advice, flat fee, reliable, approachable
Easy to speak to and good service
We recently sold an investment apartment and needed a section 32 drawn up. Can't really fault them. Pretty happy with the service. Final section 32 took a while because some certificates didn't arrive but they prepared an initial draft to give to the agents. Everything seemed simple and straightforward. We were updated through emails and by telephone. They seemed to have everything under control and we settled without a problem. Will refer to friends and family.
Reliable and efficient
Telephone on hold music
Very happy with guidance and assistance with the settlement of our property. Very involved team. Although our matter was handled by a number of people I think that was because each had their own special set of skills. The pre settlement inspection revealed some problems and luckily the we had special conditions to protect us along with a very assertive lawyer. Very happy.
Provey Conveyancing Melbourne
We just wanted to let people know how easy it was working with Provey Conveyancing in Melbourne. From the start the lawyer was helpful and able to explain the entire process. The flat fee conveyancing gave us piece of mind that we weren't going over budget. All the documents were completed within the necessary time frame and would definitely do business with again.
Easy to deal with, flat fee conveyancing and well priced. Service with a smile!
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