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Australia's #1 Water Filter Supplier
PSI Water Filters are an absolute pleasure to do business with. Reliable, honest, helpful and dedicated to achieving the best result for their customers. High quality products at competitive prices and expert advice from Peter and Callum. I recommend supporting this small Australian business.
Reverse Osmosis Replacement Cartridges
Great Service and quick delivery as ever. I have been a customer for around 10 years and always been happy with PSI and their products. Highly recommend them and their Reverse Osmosis systems as tap water in Perth is Dire!
Easy to deal with, easy to install
I purchased their RO system primarily for making homebrew. They were very easy to deal with, nothing more difficult than buying from woolies or coles. Purchasing spare filters was a good decision as the it made annual replacement of filters much easier. Never knew my tap water tasted horrible until I had a taste of RO water. No complaints, 100% would recommend to others.
Replacement water cartridges.
Express delivery from Tasmania to WA. Replacing cartridges for RO laundry system, after a years use as recommended. Sediment cartidge was filthy so I am glad I don't drink Perth's tap water. Great quality USA made products that are what they are. Water always tastes great.
Great product but just rude and unacceptable language
I phoned to request a part on our water filter. We have been pleased with the product. [name removed] swore at me on the phone when it was revealed that we had not been purchasing the filters from him " this gives me the craps...you only ring me when you are stuck for a part.. " I was taken aback...as we live in a regional area and access filters from our local business. We will never purchase from him again.
Amateur who succeeded installing an under sink system
The service was extremely prompt and the package that turned up had exactly everything I needed to successfully install the UV twin cartridge system. I'm no handyman, but the clear and easy to follow instructions helped ensure the job was a success at the first attempt. I'm chuffed! Also the product information on the web site was first class allowing me to choose exactly what I needed. Thanks PSI!
Good quality units
I have acquired 2 reverse osmosis units. Peter was helpful providing explanation over the phone regarding the maintenance and service required for the units rather than just refer me to read the manuals. Also took very positively a suggestion to make briefer and simpler the instructions sent to customers like me who doesn't know much about plumbing and connections. Thank you Peter for your patience over the phone
Great service and range
Hi, have used them for 5 years. I got my filter delivered the next day even though i live in country nsw. So there were very promt. Resond to messages. Their product Omnipure USA made filter is far superior to a cheap one i purchased- takes 50% longer but you know its doing its job. I just purchased the combination filter and pre filter
Amazing, fast service
I have nothing but good words about PSI Water Filters. Peter goes out of his way to help you. We have been purchasing our filters from PSI since we purchased our fridge way way back in 2007. I am so impressed with how fast our orders are sent, an example - I ordered yesterday late afternoon and Peter personally took the express post bag to the Post Office - I truly was not expecting to receive the parcel until Monday at the earliest - but it has just turned up - both PSI and Australia Post have excelled themselves!! Thanks Peter. We will always purchase our water filters from you!
Fantastic Service for Replacement Filters
I would like to thank PSI Water Filter Services for their prompt and professional service in providing the filters and membrane for my undersink water filtration system. Not only was the service excellent but the price was right as well.
I will definitely buy my next replacement filters from them.
Top quality and excellent service
I have been using PSI water filters for a couple of years now, for replacement water filters for my fridge. After looking around various websites and stores, I found them to be the cheapest and there service to be the best.
PREMIUM QUALITY WITH EXCELLENT SERVICE
I have been a customer of PSI Water Filter Services for many years and the service has always been first class - knowledgeable, friendly and prompt. The quality of their products is also the best available. Have and would recommend this business.
Brilliant service and great products
We went looking for a water filter for our home a few years ago and found brilliant, knowledgeable service at PSI Water Filters. Anytime we need a replacement cartridge for our twin undersink system, our order is promptly processed and dispatched. Thanks for being a great company to deal with.
4 stage Reverse Osmosis -under sink
I purchased a RO 4 stage - under sink unit from PSI water filters 15 years ago. PSI water filters have supplied all my filters and replacement parts for the last 15 years.
Their service is impeccable. They are very helpful over the phone, and knowledgeable about every aspect of what they sell.
They keep a file for every customer, so your history of parts is there. When you place an order, they know exactly what you need from your history.
I am very very happy with their service.
Outstanding Customer Service
Bought My Under-sink Reverse Osmosis System from PSI in 2014 . Been using them since for replacement filters etc.
Found I can ring and get over the phone advice (at no cost) before placing my order and forany questions I might have.
Latest purchase (Aug 2018) was processed promptly over the phone along with further advice re other elements due for future replacement t cycle
Goods delivered next day - can't beat that!!
Wonderful service and a great product
Ordered two four-stage countertop reverse osmosis water filter systems.
Received very quickly (ordered 16th June, received 19th June).
Units are working great.
Had a small concern regarding an initial cloudyness of the output water from one but I have found with time this has cleared up. The owner called me promptly after getting in touch with them regarding this issue and assured me this is due to the 4th stage (the remineraliser) being over-active initially and this fits with how its clearing up on its own after using it more and more.
Great products and service
Have use P.S.I for years for fridge and caravan filters.
Just placed another order now.
Their service and advice are very good.
Would easily recommend.
Easy, efficient and very reasonably priced!
Purchased a single undersink filter and tap from PSI about 5 years ago. Was confused as to exactly what I needed, but a quick phone call easily sorted that out. Installed it myself (single female, not a handyman) and have had no issues with it since. Easy to change the filters which are very reasonably priced compared to many on the market. (A cartridge for a year or so's running water costs me less than 12 weeks of jugged water cartridges used to, and is way more convenient.) A phone call and my filter arrives a day or so later. I don't even have to keep track of which model, it's all on file. Highly recommend for service and product.
Good Products and Great Service
I purchased a twin cartridge Filter system about 15 years ago. After 10 years they sent me a replacement unit for free as goodwill for purchasing all my filters from them. I have never had any problems or hassles with them. I still ring my order through instead of doing it online as I always enjoy a chat with Peter or Stephanie.
Very pleased and happy to order from them again
I bought a RO/DI filtration unit from them a few years ago. The unit works great since. I have been ordering replacement filters every couple of years since. Just recently got another set of replacement filters. The products and the service is reliable. I am happy to order from them again next time.
Good advice, great service and competitive pricing
I've been buying replacement filters from PSI for about 10 years. A couple of times I have asked for advice and it has been just what I needed. The service has always been great, very prompt and no issues. Having looked around I believe the pricing is also good for a quality product. I am happy to keep dealing with PSI!
excellent products, service and support
I've been dealing with PSI since we purchased and installed below sink filters (3 cartridge system) and shower filter to remove chlorine smell. This was 9 years ago when we moved to the Mornington Peninsula. Have always found them to be helpful and provide prompt deliveries for replacement cartridges, as well as providing great support when needed, such as assistance advice for installation (into stainless steel) and ongoing help when needed. We'll continue ordering directly from them.
A+ service and advise
I have been dealing with the psi team for over 10 years on and off. Always provide me what I need in a timely fashion. If only every online company had the same service not only when selling an item but after sales backup!
Tried to buy a flow constrictor and was planning to buy RO unit next. Payed with paypal and soon after received an email with note about cancellation of the order and refund with the reason "insufficient address". No attempt to contact me before cancellation. When I called and explained that the address is valid and correct, I asked if I need to reorder. [name removed] told me not to and "he doesn't want my order" because it already costed him 30 cents in paypal refund.
Great way to do businesses!
Poor Customer Service
After installing one of the under sink water filters from PSI Water Filters it was leaking from both the inlet and outlet. I tried to tighten up the hoses but I was still experiencing small leaks from the inlet in particular. I called PSI Water Filters on a Saturday and left a message asking for a callback which never happened. I called again on the following Tuesday, got to speak to someone who sounded like he just stepped out of bed. I was suggested to go out and purchase some thread seal tape, take apart the filter and reassemble it all agai...n. The advise was given by a person how sounded like he just couldn't care any less about the $350 water filter I had purchased. What I asked to speak to the owner I was advised he wasn't available. What a joke - stay clear of this mob. The filter will be returned later today and I'll buy from someone else who actually knows about customer service.
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