Great product but just rude and unacceptable language
I phoned to request a part on our water filter. We have been pleased with the product. [name removed] swore at me on the phone when it was revealed that we had not been purchasing the filters from him " this gives me the craps...you only ring me when you are stuck for a part.. " I was taken aback...as we live in a regional area and access filters from our local business. We will never purchase from him again.
Tried to buy a flow constrictor and was planning to buy RO unit next. Payed with paypal and soon after received an email with note about cancellation of the order and refund with the reason "insufficient address". No attempt to contact me before cancellation. When I called and explained that the address is valid and correct, I asked if I need to reorder. [name removed] told me not to and "he doesn't want my order" because it already costed him 30 cents in paypal refund.
Great way to do businesses!
Poor Customer Service
After installing one of the under sink water filters from PSI Water Filters it was leaking from both the inlet and outlet. I tried to tighten up the hoses but I was still experiencing small leaks from the inlet in particular. I called PSI Water Filters on a Saturday and left a message asking for a callback which never happened. I called again on the following Tuesday, got to speak to someone who sounded like he just stepped out of bed. I was suggested to go out and purchase some thread seal tape, take apart the filter and reassemble it all agai...n. The advise was given by a person how sounded like he just couldn't care any less about the $350 water filter I had purchased. What I asked to speak to the owner I was advised he wasn't available. What a joke - stay clear of this mob. The filter will be returned later today and I'll buy from someone else who actually knows about customer service.
Questions & Answers
As I only rent I am looking for a water filter that will sit on the bench. I am the only one in the house so it doesn't have to be very large and not too small. I average around 5 - 6 (600ml bottles a day) could you help me I live in qld but a very good friend has recommended you to me.
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