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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,504 reviews · View Statistics

Reviews

4.2

79 reviews
  • Customer Service
    4.3 (77)
  • Job Satisfaction
    4.2 (70)
  • Return Claim MadeYes (36) · No (33)
  • Warranty Claim MadeYes (79) · No
  • Product Quality
    4.2 (77)
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Reviewer Photos & Videos

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  • Verified customer

Don't get your phone repaired by then

published
Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Professional help and well presented shop.

published

With so many phone kiosk around this store looks the most beautifully presented store with professional help.
The first time i went in a did not know what phone case i wanted and yet they showed me everything that was available for that phone and let me walk away and have a look at other stores without looking like I just wasted there time. After looking around i just had to go back to the store to buy from them as Janaphy and Nia teamed up to show me the collection and help me put everything on with professionalism.
I defiantly recommend PTC TECH HUB Robina and the Janaphy and Nia to all my friends for there tech requirements.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ren, we appreciate you sharing your recent experience at PTC Robina Tech Hub. Thank you for your recommendation!

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Kevin R

Kevin RMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

Terrible! Stay Wide Away from these people!!!

published

BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Don't live up to their warranty promises

published

So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Stockland townsville

published

Loved the service at PTC stockland townsville. My tough guard screen protector is amazing. They even cleaned out my charge port for me which wasnt working before. Thank you so much

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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Gayle

GayleNorth Queensland, QLD

  • Verified customer

Will always return

published

We come to the Willows store for all our mobile needs. The staff are always so helpful and friendly. I always recommend to all to my friends and family. Thank you so much.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gayle, we appreciate your recommendation. We always enjoy seeing our loyal customers in store.

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David Scott

David ScottNorth Queensland, QLD

  • Verified customer

Danger on Phone repair

published

Do not use these idiots!!! You're will end requiring a factory reset & you will loose all data. I had a screen replaced on 13/08/20 & now phone shuts down every 2 minutes, they just deny deny & blame software issue. My I-phone had no issue before they touched it. Stay away.
By the way they took my $$ but did not have the replacement screen on-site & made me wait longer for the repair. So be very aware & ask the question if your desperate enough to use these idiots.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
David Scott
David Scott
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Amazing service

published

Super friendly and helpful team. They have fantastic service both before purchase and after. They often go above and beyond to assist with the ongoing care of our devices and to ensure our customer satisfaction.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experience at PTC, thank you Cath.

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Jeff P.

Jeff P.South East Queensland, QLD

Poor workmanship and warranty standard

published

My S10 stopped working after second screen repair at PTC. PTC claimed water ingress through SIM card. Samsung advised sealing tape was not installed correctly but PTC refused to honour any form of guarantee. Poor attitude towards an obvious failure in their workmanship in this instance.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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John

JohnSouth-Eastern Region, NSW

Don't shop with them.

published
Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
John
John
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Excellent Customer service - Murphy @ Fairfield Central

published

Murphy at PTC in Fairfield Central gave great customer service when I went to exchange a faulty phone case. He explained the process well and overall, handled the exchange professionally.

Customer Service
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for sharing your experience with us Pete, we really appreciate it.

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Glenn West

Glenn WestNorth Queensland, QLD

  • Verified customer

Warranty Exchsnge

published

Exchange case on heavy IPhone 7 heavy duty case. Great to deal with got like for like without sending away and waiting.
Julie from Willows store in Townsville very helpful and courteous.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Glen!

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Nicolette

NicoletteSouth East Queensland, QLD

PTC Robina

published

Really good customer service, great on the phone itself....fast & had the job done well :)) would recommend 100%% friendly staff & patient on the phone job, would come back here again soon!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Wow! Thank you for your recommendation Nicolette, we really appreciate it.

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The reviewer stated that an incentive was offered for this review

Amanda

AmandaHunter Region, NSW

Phone repair

published

I’ve had both kids phones fixed here and screen protectors added. Wouldn’t go anywhere else. The service is professional and prompt, both times walked up and had the repaired phone within the quoted time frame.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Amanda.

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Anthony

AnthonyDarling Downs, QLD

  • 5 reviews
  • 13 likes

Don’t buy from PTC

published

Twice now I have purchased from PTC and will never buy again. They don’t honour their warranty. First time I purchased a drop proof case from them. When my wife dropped her phone from a low height (well within what they claimed would protect phone) the screen smashed. They did not want to know about it. Then my wife purchased a screen protector for her Apple Watch. The screen protector started to peel off and cracked. They said no warranty as it was self damage. Do not waste your money with them.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Anthony
Anthony

Not how your team sold the products though. Maybe teach your teams to sell the products with a true indication of what is being sold instead of telling people something in the hope they won’t come back.

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Very friendly staff and affordable price

published

Very friendly staff anf affordable price. The shop is very good and easy to locate. I would really recommend to visit there for any assesories and mobile phone stuffs.
Really nice stuffs

Customer Service
Product Quality
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Rashuk! We appreciate you taking the time to tell us of your positive experience with PTC. We look forward to you visiting again in the future.

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The reviewer stated that an incentive was offered for this review

Broke my device

published

had screen replaced and now ipad no longer works.

Told after 15 unanswered calls and texts being ignored to bring it in after leaving a bad review.

Was assured they were open I triple checked because current times they assured me its 100% open arrived the girl wasn't a technician only a sales person and had no clue gave us numbers to call to see when the technician will be available no one answers the number.

Been back in today no ones there but head office is Still telling us its 100% open.

So $300 to fix a screen wasted and $600 ipad unless!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
kim
kim
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Darryl

DarrylSouth East Queensland, QLD

Failure 2 days after repair

published

Had camera lens replaced on Samsung S9, camera worked fine then two days later take my phone out to take a picture and photos are blurry and could see water behind lens. Took back to store only to be told it's not his fault and that moisture could get past the glue as it's not as good as geniune even though the claim factory quality parts.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Kirstie B.

Kirstie B.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Service was great was good on warranty.. would highly recommend. Ruth was very helpful..

published

Service was great was good on warranty.. would highly recommend. Ruth was very helpful.
This is the second time I have been and seen Ruth and both times she was very helpful.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you!

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The reviewer stated that an incentive was offered for this review

Klein John

Klein JohnMetropolitan Adelaide, SA

The back glass is perfect

published

Few days ago, i got my iPhone fixed in Elizabeth Adelaide store, the back glass was broken, and they really take care of it, and the service just great. Some other place quote me as 200 bucks or more, here is only 100. But the only issue they don’t have the logo on the back glass, but that was fine for me.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Klein!

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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