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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,508 reviews · View Statistics

Reviews

4.4

33 reviews
  • Customer Service
    4.6 (33)
  • Job Satisfaction
    4.4 (31)
  • Return Claim MadeYes · No (33)
  • Warranty Claim MadeYes (33) · No
  • Product Quality
    4.4 (33)
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Reviewer Photos & Videos

  • Thumbnail

Professional help and well presented shop.

published

With so many phone kiosk around this store looks the most beautifully presented store with professional help.
The first time i went in a did not know what phone case i wanted and yet they showed me everything that was available for that phone and let me walk away and have a look at other stores without looking like I just wasted there time. After looking around i just had to go back to the store to buy from them as Janaphy and Nia teamed up to show me the collection and help me put everything on with professionalism.
I defiantly recommend PTC TECH HUB Robina and the Janaphy and Nia to all my friends for there tech requirements.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ren, we appreciate you sharing your recent experience at PTC Robina Tech Hub. Thank you for your recommendation!

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Gayle

GayleNorth Queensland, QLD

  • Verified

Will always return

published

We come to the Willows store for all our mobile needs. The staff are always so helpful and friendly. I always recommend to all to my friends and family. Thank you so much.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gayle, we appreciate your recommendation. We always enjoy seeing our loyal customers in store.

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David Scott

David ScottNorth Queensland, QLD

  • Verified

Danger on Phone repair

published

Do not use these idiots!!! You're will end requiring a factory reset & you will loose all data. I had a screen replaced on 13/08/20 & now phone shuts down every 2 minutes, they just deny deny & blame software issue. My I-phone had no issue before they touched it. Stay away.
By the way they took my $$ but did not have the replacement screen on-site & made me wait longer for the repair. So be very aware & ask the question if your desperate enough to use these idiots.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
David Scott
David Scott
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Amazing service

published

Super friendly and helpful team. They have fantastic service both before purchase and after. They often go above and beyond to assist with the ongoing care of our devices and to ensure our customer satisfaction.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experience at PTC, thank you Cath.

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Jeff P.

Jeff P.South East Queensland, QLD

Poor workmanship and warranty standard

published

My S10 stopped working after second screen repair at PTC. PTC claimed water ingress through SIM card. Samsung advised sealing tape was not installed correctly but PTC refused to honour any form of guarantee. Poor attitude towards an obvious failure in their workmanship in this instance.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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John

JohnSouth-Eastern Region, NSW

Don't shop with them.

published
Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
John
John
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Glenn West

Glenn WestNorth Queensland, QLD

  • Verified

Warranty Exchsnge

published

Exchange case on heavy IPhone 7 heavy duty case. Great to deal with got like for like without sending away and waiting.
Julie from Willows store in Townsville very helpful and courteous.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Glen!

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Kirstie B.

Kirstie B.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Service was great was good on warranty.. would highly recommend. Ruth was very helpful..

published

Service was great was good on warranty.. would highly recommend. Ruth was very helpful.
This is the second time I have been and seen Ruth and both times she was very helpful.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you!

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The reviewer stated that an incentive was offered for this review

Klein John

Klein JohnMetropolitan Adelaide, SA

The back glass is perfect

published

Few days ago, i got my iPhone fixed in Elizabeth Adelaide store, the back glass was broken, and they really take care of it, and the service just great. Some other place quote me as 200 bucks or more, here is only 100. But the only issue they don’t have the logo on the back glass, but that was fine for me.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Klein!

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Gary W

Gary WNorth Queensland, QLD

  • Verified

Always 5 star service at Willows

published

Have been coming to this store for a long time from fixing kids iPads to purchasing all my mobile accessories. The team here are awesome and wouldn’t go anywhere else!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gary!

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Safari mb

Safari mbQueensland

screen protector

published

The screen protector is really good Iam happy with what I pad for and I would recommend this to anyone who wants a strong and stable screen protector. i highly recommend it

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Safari!

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The reviewer stated that an incentive was offered for this review

Jay K

Jay KGreater Melbourne (Inner), VIC

  • Verified

Wonderful experience in PTC Highpoint Melbourne

published

I went for my iPhone screen repair and the service was just perfect. The guy who was doing the repair knows my concerns and was very kind and patient. My phone is back as new one and their customer service is way better than other stores in highpoint shopping center. Surprisingly found this company is the Xiaomi dealer and they have some really good stuff to sell. Highly recommended store in Melbourne.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

That is fantastic to hear Jay! Thank you!

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Vossie

VossieNorth Queensland, QLD

  • Verified

Warranty Repair

published

My iPhone had been repaired and I noticed there were touch issues. The staff at Willows made it very easy for me to come & get a replacement screen done without hesitation. Much appreciated!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you! That is great to hear your warranty service went well!

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Meagan Smith

Meagan SmithSouth East Queensland, QLD

BP1 Vivian

published

Lovely customer services and extremely helpful! Would definitely come back for other products! Kept me updated on newer and better products that were within the shop which is also very great!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Great to hear Meagan!

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The reviewer stated that an incentive was offered for this review

Warranty repair at willows 4817

published

Very grateful for the genuine care shown in helping to get my screen repaired. All the staff went out of their way find the issue and fix it. Could not thank the willows staff enough for their help and will definitely be recommending them to others

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

That's great to hear! Thank you Murph!

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Jess

Jess

  • 2 reviews
  • 1 like

IPhone warranty

published

I had my mobile fixed about 6 months ago and this morning it wouldn't turn on. I came to Willows and the team were so understanding and replaced my screen under warranty with no trouble at all. Thank you for making my visit stress free Team J!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jess! That's awesome we could provide you with that service.

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Karen

KarenSouth East Queensland, QLD

Not happy at all

published

Got two phones fixed including new screens and been problematic ever since. Been back multiple times and staff fixed but still glitching - now it appears out if their hands. Total cost $600.00 at Chermside store.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Shena-May C.

Shena-May C.Far North Queensland, QLD

Awesome products

published

Awesome product. Amazing staff, lily, Kat, karrah and damo has such a great attitude and very helpful with finding what I needed. I will definitely be coming back for more products

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Cheers Shena-May!

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The reviewer stated that an incentive was offered for this review

Very fast and great service

published

Phone is perfect as before, and works so well. Did take long time to get the screen fixed. Customer service was good and well explained before choosing service type.i highly recommend

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Cheers Molly!

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The reviewer stated that an incentive was offered for this review

Excellent service

published

Very good service, Alice done the screen protector very well and professional in garden city Westfield. I am so happy to meet her and I will be back next time.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you very much!

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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