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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,530 reviews · View Statistics

Reviews

4.1

37 reviews
  • Customer Service
    4.3 (36)
  • Job Satisfaction
    4.3 (34)
  • Return Claim MadeYes (37) · No
  • Warranty Claim MadeYes (37) · No
  • Product Quality
    4.2 (36)
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Shane T.

Shane T.South East Queensland, QLD

Excellent Service, always buy phone accessories from here.

published

I bought a screen saver and a Otterbox case from PTC for a Galaxy note 20 Ultra, Had a couple of issues at first, But the young lady behind the counter did a great job of sorting out my problems. I was very impressed by her customer service.
could not be happier.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Shane!

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  • Verified

Don't get your phone repaired by then

published
Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Kevin R

Kevin RMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

Terrible! Stay Wide Away from these people!!!

published

BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Don't live up to their warranty promises

published

So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Stockland townsville

published

Loved the service at PTC stockland townsville. My tough guard screen protector is amazing. They even cleaned out my charge port for me which wasnt working before. Thank you so much

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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Nicolette

NicoletteSouth East Queensland, QLD

PTC Robina

published

Really good customer service, great on the phone itself....fast & had the job done well :)) would recommend 100%% friendly staff & patient on the phone job, would come back here again soon!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Wow! Thank you for your recommendation Nicolette, we really appreciate it.

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The reviewer stated that an incentive was offered for this review

Amanda

AmandaHunter Region, NSW

Phone repair

published

I’ve had both kids phones fixed here and screen protectors added. Wouldn’t go anywhere else. The service is professional and prompt, both times walked up and had the repaired phone within the quoted time frame.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Amanda.

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Anthony

AnthonyDarling Downs, QLD

  • 5 reviews
  • 13 likes

Don’t buy from PTC

published

Twice now I have purchased from PTC and will never buy again. They don’t honour their warranty. First time I purchased a drop proof case from them. When my wife dropped her phone from a low height (well within what they claimed would protect phone) the screen smashed. They did not want to know about it. Then my wife purchased a screen protector for her Apple Watch. The screen protector started to peel off and cracked. They said no warranty as it was self damage. Do not waste your money with them.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Anthony
Anthony

Not how your team sold the products though. Maybe teach your teams to sell the products with a true indication of what is being sold instead of telling people something in the hope they won’t come back.

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Darryl

DarrylSouth East Queensland, QLD

Failure 2 days after repair

published

Had camera lens replaced on Samsung S9, camera worked fine then two days later take my phone out to take a picture and photos are blurry and could see water behind lens. Took back to store only to be told it's not his fault and that moisture could get past the glue as it's not as good as geniune even though the claim factory quality parts.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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George

GeorgeSouth East Queensland, QLD

Garden City PTC

published

Katrina is a really good staff! they always have Great service! Highly recommended!! If you want to repair your phone your one-stop-shop in PTC. The girls did offer the special that was running at the time.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you George! That's great to hear!

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The reviewer stated that an incentive was offered for this review

Perfect service

published

Great service and friendly. Really good good advice. I purchased a lovely rose case and got nano glass cover. Jessica at Clifford gardens was very friendly and had good advice. Gave me free product as well

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine! That is awesome to hear!

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The reviewer stated that an incentive was offered for this review

Ricky

RickyQueensland

Really good and did my screen saver well

published

Really good service nice people and like their jobs. They put on my screen saver really well and I will definitely come back. If your phone has issues this is the right place to go

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ricky!

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The reviewer stated that an incentive was offered for this review

Fliss

FlissSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

DO NOT BUY FROM THIS COMPANY........

published

Wish I could give a zero star rating. DO NOT RECOMMEND AT ALL. Ipswich store & also the general customer service/owners of this company.
Not at all willing to help customers. Happy to take money but if something is defective/faulty they vanish & are very rude & don’t respond.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Guru paudel

Guru paudelSouth East Queensland, QLD

Unreliable

published

I visited ptc phone repair centre in Maroochydore to put and temper glass for Samsung galaxy 10 plus, at first they recommend me to put an $40 one but after I came back home that glass comes out and I went again to the shop than a girl from PTC says this is cheaper one thats why come out but if buy a $90 one this is garnered if anything happened we will replace new one but second one also come out same way like previous one so I went to shop again but another guy simply told me we cant replace this one , whats the disgraceful lie.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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piccadilly store

published

Very good offer from sales lady excellent service and good manners ill definitely buy again from this store. i will recommend this store from family and friends good quality im satisfied and happy godbless

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jhasmine, appreciate your review.

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The reviewer stated that an incentive was offered for this review

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Rando

RandoSouth East Queensland, QLD

PTC River Link

published

Got my charging port fixed here in PTC Phone Accessories and Repairs River Link Store ! Thanks the help from technician Ben ! Quick and professional ! Will highly recommend to my friends!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Rando!

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The reviewer stated that an incentive was offered for this review

PTC river link

published

Got a fast and awesome repair service here in PTC river link store, very friendly and professional customer service. Thanks the technician Ben to help me fix my charging port ! Highly recommend

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Claire, how wonderful! Appreciate your review!

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The reviewer stated that an incentive was offered for this review

Janaphy W.

Janaphy W.Richmond-Tweed, NSW

Tweed City

published

Really good service, staffs are really friendly .
Passion to explain the products for me

Fixed my phone only takes 20mins
Fully warranty for my
Good quality good products

Really recommend this phone repair store

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you so much!

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The reviewer stated that an incentive was offered for this review

PTC DFO

published

PTC DFO has friendly staff with great services and beatable price and wide range of product. It is really easy to find what i really need!!!! Being helpful for my Ip8 screen replacement and screen protector installation.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jun!

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The reviewer stated that an incentive was offered for this review

Deb PhelanDevon

Deb PhelanDevonNorth Queensland, QLD

Customer Service

published

Exceptional Sarah was able to explain me problem. While remaining caring and informative treating me like a family member. The old fashion service I love
She was able to fix the problem quickly and efficiently.
I Would highly recommend this service to everyone

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Deb! We appreciate the recommendation!

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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