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PTC Phone Tech & Comm

PTC Phone Tech & Comm (page 2 of 4)

4.8 from 1,515 reviews · View Statistics

Reviews

4.2

80 reviews
  • Customer Service
    4.3 (78)
  • Job Satisfaction
    4.2 (71)
  • Return Claim MadeYes (37) · No (33)
  • Warranty Claim MadeYes (80) · No
  • Product Quality
    4.2 (78)
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Reviewer Photos & Videos

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Klein John

Klein JohnMetropolitan Adelaide, SA

The back glass is perfect

published

Few days ago, i got my iPhone fixed in Elizabeth Adelaide store, the back glass was broken, and they really take care of it, and the service just great. Some other place quote me as 200 bucks or more, here is only 100. But the only issue they don’t have the logo on the back glass, but that was fine for me.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Klein!

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George

GeorgeSouth East Queensland, QLD

Garden City PTC

published

Katrina is a really good staff! they always have Great service! Highly recommended!! If you want to repair your phone your one-stop-shop in PTC. The girls did offer the special that was running at the time.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you George! That's great to hear!

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The reviewer stated that an incentive was offered for this review

Vhinez N.

Vhinez N.South East Queensland, QLD

Ptc browns plains repair shop

published

Allison Is really good and gentle soft spoken! Would probably go back here in browns plains! Highly recommended!! If you want to repair your phone your one stop shop is this one

Customer Service
Job Satisfaction
Product Quality
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you very much!

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The reviewer stated that an incentive was offered for this review

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Gary W

Gary WNorth Queensland, QLD

  • Verified

Always 5 star service at Willows

published

Have been coming to this store for a long time from fixing kids iPads to purchasing all my mobile accessories. The team here are awesome and wouldn’t go anywhere else!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gary!

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Safari mb

Safari mbQueensland

screen protector

published

The screen protector is really good Iam happy with what I pad for and I would recommend this to anyone who wants a strong and stable screen protector. i highly recommend it

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Safari!

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The reviewer stated that an incentive was offered for this review

matt t.

matt t.South East Queensland, QLD

Bad service and inferior parts and price

published

Wouldn’t recommend brownsplains store or Ptc itself . Using inferior parts and pricing is shocking. Also saying that I broke the phone which was repaired by then 2 days before . Not impressed

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
4 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
matt t.
matt t.

I wasn’t asked to be shown the so called water damage . So stop trying to make your tech ‘[Name Removed]‘ look like a professional. As he is not . I did not mention on phone about water damage because there was none .

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Jay K

Jay KGreater Melbourne (Inner), VIC

  • Verified

Wonderful experience in PTC Highpoint Melbourne

published

I went for my iPhone screen repair and the service was just perfect. The guy who was doing the repair knows my concerns and was very kind and patient. My phone is back as new one and their customer service is way better than other stores in highpoint shopping center. Surprisingly found this company is the Xiaomi dealer and they have some really good stuff to sell. Highly recommended store in Melbourne.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

That is fantastic to hear Jay! Thank you!

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Vossie

VossieNorth Queensland, QLD

  • Verified

Warranty Repair

published

My iPhone had been repaired and I noticed there were touch issues. The staff at Willows made it very easy for me to come & get a replacement screen done without hesitation. Much appreciated!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you! That is great to hear your warranty service went well!

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Perfect service

published

Great service and friendly. Really good good advice. I purchased a lovely rose case and got nano glass cover. Jessica at Clifford gardens was very friendly and had good advice. Gave me free product as well

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine! That is awesome to hear!

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The reviewer stated that an incentive was offered for this review

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Ricky

RickyQueensland

Really good and did my screen saver well

published

Really good service nice people and like their jobs. They put on my screen saver really well and I will definitely come back. If your phone has issues this is the right place to go

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ricky!

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The reviewer stated that an incentive was offered for this review

Meagan Smith

Meagan SmithSouth East Queensland, QLD

BP1 Vivian

published

Lovely customer services and extremely helpful! Would definitely come back for other products! Kept me updated on newer and better products that were within the shop which is also very great!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Great to hear Meagan!

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The reviewer stated that an incentive was offered for this review

Warranty repair at willows 4817

published

Very grateful for the genuine care shown in helping to get my screen repaired. All the staff went out of their way find the issue and fix it. Could not thank the willows staff enough for their help and will definitely be recommending them to others

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

That's great to hear! Thank you Murph!

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Kaitlin C.

Kaitlin C.Launceston, TAS

Speedy Service at Canelands

published

Needed to have my iPhone 7 life proof case exchanged for warranty due to faulty seal and the girls at PTC quickly completed the transaction and had me on my way in no time.

Customer Service
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Kaitlin, that's great to hear!!

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Fliss

FlissSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

DO NOT BUY FROM THIS COMPANY........

published

Wish I could give a zero star rating. DO NOT RECOMMEND AT ALL. Ipswich store & also the general customer service/owners of this company.
Not at all willing to help customers. Happy to take money but if something is defective/faulty they vanish & are very rude & don’t respond.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Similar opinion? Write a review on ProductReview.com.au!
Guru paudel

Guru paudelSouth East Queensland, QLD

Unreliable

published

I visited ptc phone repair centre in Maroochydore to put and temper glass for Samsung galaxy 10 plus, at first they recommend me to put an $40 one but after I came back home that glass comes out and I went again to the shop than a girl from PTC says this is cheaper one thats why come out but if buy a $90 one this is garnered if anything happened we will replace new one but second one also come out same way like previous one so I went to shop again but another guy simply told me we cant replace this one , whats the disgraceful lie.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Jess

Jess

  • 2 reviews
  • 1 like

IPhone warranty

published

I had my mobile fixed about 6 months ago and this morning it wouldn't turn on. I came to Willows and the team were so understanding and replaced my screen under warranty with no trouble at all. Thank you for making my visit stress free Team J!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jess! That's awesome we could provide you with that service.

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Catherine

Catherine

  • 6 reviews
  • 7 likes

PTC phone repair Browns plains bad

published

I bought the refurbished iPhone at Browns plains $548 which was described that new screen and battery from Apple. When came home check it out the screen swell up, battery died. It charged very quickly and died quickly too. The phone died randomly.
I came back asked refund, the staff there refused it and very aggressive abuse us Infront people. They want to fix the phone but I didn't trust them anymore.
I contact PTC customer service and still waiting for the outcome.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
2 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Catherine
Catherine
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piccadilly store

published

Very good offer from sales lady excellent service and good manners ill definitely buy again from this store. i will recommend this store from family and friends good quality im satisfied and happy godbless

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jhasmine, appreciate your review.

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The reviewer stated that an incentive was offered for this review

Rando

RandoSouth East Queensland, QLD

PTC River Link

published

Got my charging port fixed here in PTC Phone Accessories and Repairs River Link Store ! Thanks the help from technician Ben ! Quick and professional ! Will highly recommend to my friends!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Rando!

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The reviewer stated that an incentive was offered for this review

PTC river link

published

Got a fast and awesome repair service here in PTC river link store, very friendly and professional customer service. Thanks the technician Ben to help me fix my charging port ! Highly recommend

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Claire, how wonderful! Appreciate your review!

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The reviewer stated that an incentive was offered for this review

Page 2 of 4
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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