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Don't get your phone repaired by then
I had the back of my iPhone xr repaited by PTC Marion. They used a non iPhone back and I had to ask them to get my phone so I can use my phone to pay. Party of the screen is loose which they couldn't fix when I took it back. After that everything just downhill. First a line on my screen appeared, my speaker when on a call went crackly so bad that I struggle to hear at times, the touch on my screen is off and both the volume buttons I can't use anymore as they are sunken. ! I went back for then to fix it, they refused to take responsibility! I...'m so disappointed that I have ever got them to fix my phone . I have to go somewhere else to have this fix. I don't even know if everything is fiscally without paying a fortune. Please don't make the mistake I made. I have tried to taking it further but they delay you at the kiosk and when you eventually get in touch with head office, the warranty had expired and they don't accept any responsibility.
Terrible! Stay Wide Away from these people!!!
BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!
Don't live up to their warranty promises
So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.
Danger on Phone repair
Do not use these idiots!!! You're will end requiring a factory reset & you will loose all data. I had a screen replaced on 13/08/20 & now phone shuts down every 2 minutes, they just deny deny & blame software issue. My I-phone had no issue before they touched it. Stay away.
By the way they took my $$ but did not have the replacement screen on-site & made me wait longer for the repair. So be very aware & ask the question if your desperate enough to use these idiots.
Don't shop with them.
Had a screen replacement. They fitted it incorrectly resulting in phone damage. Got kicked to customer service, store claimed no responsibility, all customer services job is to say not their fault not their responsibility. Took to a diffrent company, they striped the phone and found missing screws pointed out many faults in the work. Was td to fix everything would be uneconomical, to the value of the phone. Now I have a $800 phone that doesn't work and will cost $600 to repair after a $250 screen replacement. ACCC said they can meditate but c...an't force them to do anything. I need to go through small claims court. I requested a copy of the warranty, I never received and they refused to give it to me. They do not warrant their work and do not know how to repair phones.
Don’t buy from PTC
Twice now I have purchased from PTC and will never buy again. They don’t honour their warranty. First time I purchased a drop proof case from them. When my wife dropped her phone from a low height (well within what they claimed would protect phone) the screen smashed. They did not want to know about it. Then my wife purchased a screen protector for her Apple Watch. The screen protector started to peel off and cracked. They said no warranty as it was self damage. Do not waste your money with them.
Broke my device
had screen replaced and now ipad no longer works.
Told after 15 unanswered calls and texts being ignored to bring it in after leaving a bad review.
Was assured they were open I triple checked because current times they assured me its 100% open arrived the girl wasn't a technician only a sales person and had no clue gave us numbers to call to see when the technician will be available no one answers the number.
Been back in today no ones there but head office is Still telling us its 100% open.
So $300 to fix a screen wasted and $600 ipad unless!
Failure 2 days after repair
Had camera lens replaced on Samsung S9, camera worked fine then two days later take my phone out to take a picture and photos are blurry and could see water behind lens. Took back to store only to be told it's not his fault and that moisture could get past the glue as it's not as good as geniune even though the claim factory quality parts.
Bad service and inferior parts and price
Wouldn’t recommend brownsplains store or Ptc itself . Using inferior parts and pricing is shocking. Also saying that I broke the phone which was repaired by then 2 days before . Not impressed
DO NOT BUY FROM THIS COMPANY........
Wish I could give a zero star rating. DO NOT RECOMMEND AT ALL. Ipswich store & also the general customer service/owners of this company.
Not at all willing to help customers. Happy to take money but if something is defective/faulty they vanish & are very rude & don’t respond.
I visited ptc phone repair centre in Maroochydore to put and temper glass for Samsung galaxy 10 plus, at first they recommend me to put an $40 one but after I came back home that glass comes out and I went again to the shop than a girl from PTC says this is cheaper one thats why come out but if buy a $90 one this is garnered if anything happened we will replace new one but second one also come out same way like previous one so I went to shop again but another guy simply told me we cant replace this one , whats the disgraceful lie.
PTC phone repair Browns plains bad
I bought the refurbished iPhone at Browns plains $548 which was described that new screen and battery from Apple. When came home check it out the screen swell up, battery died. It charged very quickly and died quickly too. The phone died randomly.
I came back asked refund, the staff there refused it and very aggressive abuse us Infront people. They want to fix the phone but I didn't trust them anymore.
I contact PTC customer service and still waiting for the outcome.
Almost all products I bought were faulty! The icing on the cake was a iPad screen repair, the glue used by PTC lifted! Absolutely exhausting trying to get any acknowledgment. Complete disregard for warranty once they had my money. Never again! Not I or my extended family will use this company again.
Edited to add:
After back and forth emails, PTC agreed to uphold the warranty despite the crack generally voiding it, on the condition that I change the review. Phone screen protector is now fixed. Happy with end result but make sure if you have any issues you get it fixed immediately.
Paid for the top of the range $90 screen protector for my phone. Looked fine until that evening and the next day, small bubbles appeared. I returned the following weekend (and still hadn’t even used the phone) to be told it was due to the cold weather and it w...ould fix itself and there was a one year warranty if it continued to be like that. It got worse and appeared to be lifting. Before I could get back to the shop, it had cracked where it had lifted. Went back today and told that warranty is no longer valid because of the crack. So unhappy and biggest waste of money. Will not be back ever.
Questions & Answers
Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?
PTC Phone Tech and Comm
Hi Brianna, thank you for your enquiry. Can you please email email@example.com with your repair request and one of our team members will get back to you with the pricing for this.
PTC Customer Service
My charger port is not working how much will it cost to fix it
PTC Phone Tech and Comm
Good morning Kaliah, can you please contact our customer service team at firstname.lastname@example.org and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you
hi do you sell iphone 4 batteries ? if yes how much. thanks
PTC Phone Tech and Comm
Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair
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