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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,497 reviews · View Statistics

Reviews

  • Customer Service
    4.9 (923)
  • Job Satisfaction
    4.9 (837)
  • Return Claim MadeYes · No (946)
  • Warranty Claim MadeYes (33) · No (880)
  • Product Quality
    4.9 (852)
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 Catherine

CatherineSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Fantastic Service

published

We needed our batteries replaced in our iPhone 6s mobiles, The staff have amazing product knowledge which is backed up with a fast and super friendly service. Couldn't be happier and we highly recommend!!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine for sharing your recent experience at PTC! We appreciate your recommendation!

Similar opinion? Write a review on ProductReview.com.au!
Susan

Susan North Queensland, QLD

CastleTown

published

Came into Castletown to get a case and the girl helped me fit it nicely and clean my phone up I will be back and will recommend to my friends and family

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Susan, we appreciate you sharing your recent experience at PTC, we look forward to seeing you in store again!

Similar opinion? Write a review on ProductReview.com.au!
Jaspal S.

Jaspal S.South East Queensland, QLD

Great professional service

published

Came for iPhone repair exceptionally great service
Was quick and fair price
I wish I could give them more than 5 stars
I highly recommended using their service

Thanks again

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jaspal, we appreciate your recommendation!

Similar opinion? Write a review on ProductReview.com.au!
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Sharon Rudd

Sharon RuddDarling Downs, QLD

PTC Clifford Gardens

published

My iPhone 8 had a charging port issue and Jessica could not have been more helpful. She gave several options which impressed me. I was very happy with the service

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Sharon, we appreciate you sharing your recent repair experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
Shez

ShezRichmond-Tweed, NSW

  • 3 reviews
  • 1 like

Best ever friendly service

published

Went to PTC this morning with what I thought was a major problem and received the most friendly, prompt, helpful service ever when it comes to my phone. So efficient, nothing too much trouble and very attentive to other customers who were waiting. Fixed my phone in minutes. I was ever so grateful. Will certainly recommend to all as girls are just so polite and efficient.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

Similar opinion? Write a review on ProductReview.com.au!
Kevin P.

Kevin P.North Queensland, QLD

Best service ever

published

I went to ptc willows and was served by Steph. I got my iPhone screen repaired. The customer service was awesome. I’ll definitely come back to ptc willows again next time.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Kevin we appreciate the acknowledgment of the service you received from our team member and we look forward to seeing you again!

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great service

published

they were very helpful and solved my problem right away as usual. my goto for all things to do with the mobile from repair to cases. I recommend them highly

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you, we appreciate you sharing your recent experience at PTC and thank you for your recommendation!

Similar opinion? Write a review on ProductReview.com.au!

Professional help and well presented shop.

published

With so many phone kiosk around this store looks the most beautifully presented store with professional help.
The first time i went in a did not know what phone case i wanted and yet they showed me everything that was available for that phone and let me walk away and have a look at other stores without looking like I just wasted there time. After looking around i just had to go back to the store to buy from them as Janaphy and Nia teamed up to show me the collection and help me put everything on with professionalism.
I defiantly recommend PTC TECH HUB Robina and the Janaphy and Nia to all my friends for there tech requirements.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ren, we appreciate you sharing your recent experience at PTC Robina Tech Hub. Thank you for your recommendation!

Similar opinion? Write a review on ProductReview.com.au!
Pye

PyeNorth Queensland, QLD

Definitely a HUGE help

published

Dropped into the Willows kiosk after being sold a mobile device I didn't know how to function. Julie was simply amazing and not only helped me set up my phone but also explained everything so I could understand.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
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Nathan A.

Nathan A.North Queensland, QLD

Dome glass

published

I went to PTC Willows to get another dome glass screen protector. I was served by Steph. The product is good quality and the customer service is awesome. I'll definitely go back to this store.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Nathan for your review! We look forward to seeing you again.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

CED

CEDNorth Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Software help from Julie

published

God bless Julie in the Willows store who helped my disabled father when his tablet was hacked. He uses it 24/7 and was quite upset. Julie was so kind and patient with us and had the tablet fixed in no time with everything restored. Will certainly be using Julie and the team again (and probably often). Thank you so much.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC. We look forward to seeing you in store again!

Similar opinion? Write a review on ProductReview.com.au!
Con

ConNorth Queensland, QLD

  • Verified customer

Quick and easy

published

Got a new dome screen protector on my phone from the Willows kiosk. Stephanie was great to deal with and she was very knowledgeable. Appreciate the great customer service and will definitely recommend.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Con, we appreciate you acknowledging the service you received from our team member Stephanie when you recently visited the store.

Similar opinion? Write a review on ProductReview.com.au!

Great service

published

Nice new store, Staff are friendly and good service. We got a free techwrap for our phone and it was done in less than a minute. Makes our phone Kore personal.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jessica! Aren't the techwraps great!
We appreciate you sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
James K.

James K.Darling Downs, QLD

THE BEST

published

Can not thank Mitchell, Wendy and the team at GC1 enough for repairing my completely smashed iPhone 11 Max. My phone was smashed on the back and front and they restored it quickly and efficiently! Brilliant service with the best outcome. Thanks guys!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you James!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Almedin P.

Almedin P.South East Queensland, QLD

Beautiful customer service helped me out so much can recommend more

published

I have a brand-new Apple Watch only a couple months old came in because I was broken they helped me out and fix the strap and explain the issue to me

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
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Dave

DaveNorth Queensland, QLD

  • Verified customer

Lots of new things for my mobile

published

I got a new Samsung S21. Julie from the Willows store is very knowledgeable about all aspects and friendly efficient service everytime. Got a few extras through a promotion plus a couple new wireless chargers at a great price.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Dave for sharing your recent experience at PTC. Enjoy your new products!

Similar opinion? Write a review on ProductReview.com.au!
AlecP

AlecP

  • 2 reviews
  • 1 like

Gc2 staff service good

published

I have just had a battery and home button on my wife’s iPhone. Vanessa is so helpful and that is really appreciated. Sarah has done a great job on the repairs with the phone presented back me with no marks or scratches. Good job highly recommended.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your recommendation, we appreciate your review!

Similar opinion? Write a review on ProductReview.com.au!
GGG

GGGRichmond-Tweed, NSW

Great service and value

published

Great service and value with fixing our iPads
Thank you PTC
We will use their service again and recommended highly
Very convenient and nice staff
Lots of range to choose from

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

Similar opinion? Write a review on ProductReview.com.au!
Helen Cox

Helen CoxDarling Downs, QLD

  • 2 reviews
  • 1 like

Replacement mobile phone batteries.

published

Excellent and prompt customer service, very friendly and helpful. Could not fault the service, we are very happy and definitely rate them
Five Stars, I would give more if I could. Well Done.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!

Stockland Townsville

published

Really great staff, the case was exactly what I wanted. The knowledge I was given was to the point and useful. Can’t recommend enough. Anyone needing phone accessories, I would highly recommend PTC Stockland Townsville

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Mack we appreciate you sharing your recent experience at PTC Stockland Townsville and your recommendation. Enjoy your recent purchase!

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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