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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,504 reviews · View Statistics

Reviews

4.1

62 reviews
  • Customer Service
    4.2 (61)
  • Job Satisfaction
    4.4 (54)
  • Return Claim MadeYes (62) · No
  • Warranty Claim MadeYes (36) · No (25)
  • Product Quality
    4.1 (58)
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Karena Bosworth

Karena BosworthCentral Queensland, QLD

Perfect customer service

published

Wonderful service, explained the phone wraps and accommodated my Disney addiction - reminded me I needed a screen protector (which I always forget) nothing was an issue & completed my phone wrap on the spot - Townsville Stockland PTC - Kevin - thank you

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Karena, we appreciate you sharing your recent experience at PTC!

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The reviewer stated that an incentive was offered for this review

Joel

JoelNorth Queensland, QLD

The worst phone repair Company

published

Make sure you read the fine print they don't tell you about. The quality of there product is as bad as the company itself not impressed at all. Dont recommend.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Joel for your feedback.

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  • Verified customer

Don't get your phone repaired by then

published
Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
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Kyle B.

Kyle B.South East Queensland, QLD

  • Verified customer

PTC Stockland

published

[Name Removed] and [Name Removed] at PTC Stockland were of little to no help to me. I have paid $130 for a new phone screen and I have ended up with a similarly cracked and improperly installed screen that is lifting off the phone it's self. During the installation my phone's speaker has been damaged as well. I have been offered no refund or replacement although I have come to see them Two days after the repair as they closed on Sunday before I could see them. I am not attempting to contact their head office although I am being stonewalled by them as well.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for your recommendation!

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Kevin R

Kevin RMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

Terrible! Stay Wide Away from these people!!!

published

BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Don't live up to their warranty promises

published

So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Stockland townsville

published

Loved the service at PTC stockland townsville. My tough guard screen protector is amazing. They even cleaned out my charge port for me which wasnt working before. Thank you so much

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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so good

published

great service and friendly staffs with good vibes. put screen protector on really well, mount pleasant store mackay. very help full and would definitely come back and recommend to everyone

Customer Service
Job Satisfaction
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for acknowledging our team and the recommendation.

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The reviewer stated that an incentive was offered for this review

Nicolette

NicoletteSouth East Queensland, QLD

PTC Robina

published

Really good customer service, great on the phone itself....fast & had the job done well :)) would recommend 100%% friendly staff & patient on the phone job, would come back here again soon!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Wow! Thank you for your recommendation Nicolette, we really appreciate it.

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The reviewer stated that an incentive was offered for this review

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Amanda

AmandaHunter Region, NSW

Phone repair

published

I’ve had both kids phones fixed here and screen protectors added. Wouldn’t go anywhere else. The service is professional and prompt, both times walked up and had the repaired phone within the quoted time frame.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Amanda.

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Anthony

AnthonyDarling Downs, QLD

  • 5 reviews
  • 13 likes

Don’t buy from PTC

published

Twice now I have purchased from PTC and will never buy again. They don’t honour their warranty. First time I purchased a drop proof case from them. When my wife dropped her phone from a low height (well within what they claimed would protect phone) the screen smashed. They did not want to know about it. Then my wife purchased a screen protector for her Apple Watch. The screen protector started to peel off and cracked. They said no warranty as it was self damage. Do not waste your money with them.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Anthony
Anthony

Not how your team sold the products though. Maybe teach your teams to sell the products with a true indication of what is being sold instead of telling people something in the hope they won’t come back.

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Darryl

DarrylSouth East Queensland, QLD

Failure 2 days after repair

published

Had camera lens replaced on Samsung S9, camera worked fine then two days later take my phone out to take a picture and photos are blurry and could see water behind lens. Took back to store only to be told it's not his fault and that moisture could get past the glue as it's not as good as geniune even though the claim factory quality parts.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Nicole

NicoleSouth East Queensland, QLD

Really good quality service!

published

Very friendly, really good service. Happy with the result would definitely recommend to family and friends. Happy with service from Sarah at Top Case Grand Central. Would always come back thanks so much

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Nicole! Much Appreciated!

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The reviewer stated that an incentive was offered for this review

Robert Fulton

Robert FultonCook 2614, ACT

  • Verified customer

Refused to refund or exchange on broken Earbuds

published

We have set of No Brand (cannot find a brand) Version 5.0 stereo earbuds which we purchases on 27 Jan 20. I returned to the store for help. I was blamed us for damaging the USB socket (which we had only used the cable supplied) and told me I was lying. So much for customer respect. No talk of warrantee.
I think the cable damaged the USB socket as was tight until it stopped working.
Just a money grab. Not happy.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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George

GeorgeSouth East Queensland, QLD

Garden City PTC

published

Katrina is a really good staff! they always have Great service! Highly recommended!! If you want to repair your phone your one-stop-shop in PTC. The girls did offer the special that was running at the time.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you George! That's great to hear!

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The reviewer stated that an incentive was offered for this review

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Happy with the service

published

Wendy PTC Grand Central Toowoomba 1
Wendy help apply for zip pay and choose some cases and screen protector. Would highly recommend her great customer service. Great products from the shop she helped me choose

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Chloe!!

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The reviewer stated that an incentive was offered for this review

Perfect service

published

Great service and friendly. Really good good advice. I purchased a lovely rose case and got nano glass cover. Jessica at Clifford gardens was very friendly and had good advice. Gave me free product as well

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine! That is awesome to hear!

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The reviewer stated that an incentive was offered for this review

Ricky

RickyQueensland

Really good and did my screen saver well

published

Really good service nice people and like their jobs. They put on my screen saver really well and I will definitely come back. If your phone has issues this is the right place to go

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ricky!

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The reviewer stated that an incentive was offered for this review

Service plus!

published

Vanessa at Grand Central delivered fabulous service with patience, helpfulness and professionalism. Thanks so much! Would recommend her for anyone needing assistance with device accessories. The place to go for friendly help and service.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your review Carmel!

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Fliss

FlissSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

DO NOT BUY FROM THIS COMPANY........

published

Wish I could give a zero star rating. DO NOT RECOMMEND AT ALL. Ipswich store & also the general customer service/owners of this company.
Not at all willing to help customers. Happy to take money but if something is defective/faulty they vanish & are very rude & don’t respond.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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