Reviewer Photos & Videos
Came to grand central 1 toowoomba, with a chargiing issue i did not think could be resolved. I was relieved to find a simple solution and put at ease by the professionalism of Wendy and Mitchell. Thank you sooo much!
Always go above and beyond to help with your needs. Upto date on all information re phones and products.
Love the friendliness of management and staff, if have any problems with any products you may have purchased they don't hesitate in replacing the item.
Prompt professional friendly service
Fixed charging port on the spot. Excellent service, prompt, efficient and with a smile. Will definitely be using this service again. PTC Belconnen ensured satisfaction. I was happy to wait.
Number #1 at customer service
Best by far when it comes to needing help with how to function phones or accessories and repairs. Have been coming to the Willows store for a while now and Julie has always been great to deal with. She has never failed to solve my problems.
Repair service with no gimmick.
I came in to see about an unusual repair on the charging port of an S8. was given a realistic time frame as they were busy. A cheaper quote by about $50. I came back to collect and was told the part was not needed and only needed a clean out. which they did, no charge to me. A very great and efficient team.
Terrible! Stay Wide Away from these people!!!
BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!
Visited Runaway Bay kiosk, advise on repairing or buying new phone. The young man, henry was very helpful, and after purchasing a new phone, updated all my data from old phone. Great service, would not go anywhete else in future.
Lovely customer service from willows team
Got my phone dropped and came to see the guys here.Brendan offered very helpful service and Murphy fixed in just 5 minutes.Awesoke job done by then and really appreciate.Thanks so much for the willows team
Kevin is really nice staff. He help me to put on the screen protector and a really beautiful case which is pretty. I will come back again for him. He did a amazing job.
Do NOT get an Apple Watch protector from PTC
I bought an Apple Watch protector on Thursday and by Thursday night it had bubbles underneath and had started lifting. I went back to PTC and they tried to blame me and say I did it by putting a case on it??? They reluctantly refitted it with the tech saying it was due to the glue not setting properly (he admitted his mistake yet still no refund!). By Saturday morning it was lifting and bubbling again. Unfortunately I have to work and cannot go back every day to get it refitted so I had to wear it to work where I got a minor chip on Monday (it’...s less than 0.5mm in diameter..). I returned on Tuesday and asked for a refund where they told me they cannot do anything as the screen is in such a poor condition- with my miniscule chip! I am appalled, they were smart with me and it was some of the worst customer service I have ever experienced! I will be returning every day or two to get my screen reset as this is the only resolution they could give me... pics provided of the chip which they maintain caused all this bubbling (that had happened previously already) and the bubbling!
Came to Clifford gardens to get help with phone and was helped straight away with problem no ring tone Jessica and Danzig were more than helpful and very pleasant thanks
Softwar help from Julie
There is nothing this girl doesnt know about mobile phones. She helped us so much with our problem when the people we purchased the mobile device from wouldnt. Will recommend to others. Definitely a A+++ service!
Perfect service from Willows PTC
I dropped my mobile in a bucket of paint and was unable to hear anything. Instead of being charged to replace parts on my device Julie sorted the issue within 5min! Couldn't ask for better service.
- Verified customer
Great service everytime
The PTC staff in Willows are always very helpful and don't cost an arm and a leg just to get great customer service. This is something that you can't even buy these days so it is very much appreciated.
- Verified customer
Do Not Trust!!!
Got a quote for $80 to repair my daughter's phone, but they had to order the part. Paid a deposit and went back when the part came in, dropped off the phone and on return they wanted $200... wouldn't give the phone back until we paid. VERY disappointing!
I was after an iPad screen protector and case, fairly late in the afternoon. The people serving were very friendly and helped me by putting my case and screen protector on for me. I would highly recommend this service.
I took my mum to the morayfield location as she was having trouble with the volume on her phone and it wasn’t just a quick turn up the volume fix. The lady was super super helpful and fixed it within minutes and she did not charge for her service. This is kind and quality service at its best! Thank you PTC you will always have our business.
Great work! Really impressed!
Had to get Samsung S20 UV liquid screen protector refitted on son's phone after he tried unsuccessfully and ran out of the gel. Riverlink Ipswich store did so no charge even though the screen wasn't genuine part and wouldn't quite fit into the frame they use. Other stores at the centre were unable to help. Not sure of the assistant's name but she was very carefully to ensure it was done well. Thanks PTC...brilliant service and job well done.
Prc Clifford gardens
Prc Clifford gardens I phone 8 top speaker was not working properly. Served by Jessica helped fix my phone. I would recommend this place to come to if you need a phone fixed
The girls at stockland were great with helping me try and fix my phone. They tried multiple things to fix the issue and made sure i left happy. Will be back to see them again
Questions & Answers
Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?
PTC Phone Tech and Comm
Hi Brianna, thank you for your enquiry. Can you please email email@example.com with your repair request and one of our team members will get back to you with the pricing for this.
PTC Customer Service
My charger port is not working how much will it cost to fix it
PTC Phone Tech and Comm
Good morning Kaliah, can you please contact our customer service team at firstname.lastname@example.org and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you
hi do you sell iphone 4 batteries ? if yes how much. thanks
PTC Phone Tech and Comm
Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair
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