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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,504 reviews · View Statistics

Reviews

  • Customer Service
    1.4 (35)
  • Job Satisfaction
    1.2 (26)
  • Return Claim MadeYes (13) · No (15)
  • Warranty Claim MadeYes (14) · No (17)
  • Product Quality
    1.2 (32)
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John T.

John T.South East Queensland, QLD

Waste of time and money

published

Took my phone into the chermside store because my battery was saying fully charged at 25% but wasn't losing battery, now since getting it back it won't even charge anymore

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Joel

JoelNorth Queensland, QLD

The worst phone repair Company

published

Make sure you read the fine print they don't tell you about. The quality of there product is as bad as the company itself not impressed at all. Dont recommend.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Joel for your feedback.

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  • Verified customer

Don't get your phone repaired by then

published
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Don't use these guys

published

Waste of money and tell lies never will use again. Rubbish cheap products and customer service is terrible was told we don't speak English well must be misunderstanding. No you just tell lies to get the sale.

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PTC Phone Tech and Comm
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Kyle B.

Kyle B.South East Queensland, QLD

  • Verified customer

PTC Stockland

published

[Name Removed] and [Name Removed] at PTC Stockland were of little to no help to me. I have paid $130 for a new phone screen and I have ended up with a similarly cracked and improperly installed screen that is lifting off the phone it's self. During the installation my phone's speaker has been damaged as well. I have been offered no refund or replacement although I have come to see them Two days after the repair as they closed on Sunday before I could see them. I am not attempting to contact their head office although I am being stonewalled by them as well.

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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for your recommendation!

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Kevin R

Kevin RMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

Terrible! Stay Wide Away from these people!!!

published

BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!

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Do NOT get an Apple Watch protector from PTC

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PTC Phone Tech and Comm
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Taylor
Taylor

3 refits in 5 days! Sure is functioning as it was designed, right?!

Taylor
Taylor

And unfortunately, a screen protector is there to prevent scratches and dints so as far as I’m aware this is normal wear and tear and should not cause a major fault such as bubbling of glue underneath??

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Ryan

RyanMetropolitan Adelaide, SA

  • Verified customer

Do Not Trust!!!

published

Got a quote for $80 to repair my daughter's phone, but they had to order the part. Paid a deposit and went back when the part came in, dropped off the phone and on return they wanted $200... wouldn't give the phone back until we paid. VERY disappointing!

Customer Service
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Incentivised ReviewNo
2 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Ryan
Ryan
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Don't live up to their warranty promises

published

So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.

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PTC Phone Tech and Comm
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David Scott

David ScottNorth Queensland, QLD

  • Verified customer

Danger on Phone repair

published

Do not use these idiots!!! You're will end requiring a factory reset & you will loose all data. I had a screen replaced on 13/08/20 & now phone shuts down every 2 minutes, they just deny deny & blame software issue. My I-phone had no issue before they touched it. Stay away.
By the way they took my $$ but did not have the replacement screen on-site & made me wait longer for the repair. So be very aware & ask the question if your desperate enough to use these idiots.

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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
David Scott
David Scott
PTC Phone Tech and Comm
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Dustin

DustinMetropolitan Adelaide, SA

Very poor service and products

published

I purchased a glass screen protector for a Samsung S20+ and within 2 weeks it started cracking. It is now a dangerous product and the store refuse to accept liability, despite the fact that they sold me a faulty product. Poor service and poor products. PTC Westfield Marion.

Incentivised ReviewNo
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Dustin
Dustin
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Neil H.

Neil H.South East Queensland, QLD

Very overpriced, sub standard products with extremely poor service.

published

$100 for a glass screen protector.
$25 elsewhere, same mall.
Opted for the silicone option ($45) I was in a hurry and should have shopped around.
It was terrible, very orange peely look and a terrible feel, would grab on the finger rather then let it slide.
Wasn't happy with the result, told wait 24 hours.
Very not happy .

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PTC Phone Tech and Comm
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John

JohnSouth-Eastern Region, NSW

Don't shop with them.

published
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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
John
John
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Shannon K.

Shannon K.North Queensland, QLD

Poor Customer Service

published
Customer Service
Incentivised ReviewNo
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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Shannon K.
Shannon K.
PTC Phone Tech and Comm
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Incompetent

published
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PTC Phone Tech and Comm
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Discovery H.
Discovery H.
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Anthony

AnthonyDarling Downs, QLD

  • 5 reviews
  • 13 likes

Don’t buy from PTC

published

Twice now I have purchased from PTC and will never buy again. They don’t honour their warranty. First time I purchased a drop proof case from them. When my wife dropped her phone from a low height (well within what they claimed would protect phone) the screen smashed. They did not want to know about it. Then my wife purchased a screen protector for her Apple Watch. The screen protector started to peel off and cracked. They said no warranty as it was self damage. Do not waste your money with them.

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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Anthony
Anthony

Not how your team sold the products though. Maybe teach your teams to sell the products with a true indication of what is being sold instead of telling people something in the hope they won’t come back.

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Broke my device

published

had screen replaced and now ipad no longer works.

Told after 15 unanswered calls and texts being ignored to bring it in after leaving a bad review.

Was assured they were open I triple checked because current times they assured me its 100% open arrived the girl wasn't a technician only a sales person and had no clue gave us numbers to call to see when the technician will be available no one answers the number.

Been back in today no ones there but head office is Still telling us its 100% open.

So $300 to fix a screen wasted and $600 ipad unless!

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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
kim
kim
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Darryl

DarrylSouth East Queensland, QLD

Failure 2 days after repair

published

Had camera lens replaced on Samsung S9, camera worked fine then two days later take my phone out to take a picture and photos are blurry and could see water behind lens. Took back to store only to be told it's not his fault and that moisture could get past the glue as it's not as good as geniune even though the claim factory quality parts.

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Christo

ChristoCanberra 2600, ACT

BUYER BEWARE

published

Got a new screen and battery installed at PTC Woden into my iPhone 7. 2 months later it died after getting water splashed on it. After a different repairer opened it up in front of me, we found that there were parts missing. The repairers at PTC didn't put all the parts back after installing the new battery. I paid for a new battery and screen, which left my mobile defective 2 months later, then I had to pay for a new iPhone 7! Irresponsible. Buyer beware!

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PTC Phone Tech and Comm
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Rai

RaiSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Very poor quality

published

Very poor quality screen replacement, only told the cheap price means it's a cheap quality screen after the repair. Screen lasted less than 24 hours, the functionality was extremely poor along with the display being significantly less vibrant. Told I should have opted for the higher quality which wasn't even offered prior to the repair. Happy to take your money with no transparency until after having issues.

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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Rai
Rai
PTC Phone Tech and Comm
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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