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Waste of time and money
Took my phone into the chermside store because my battery was saying fully charged at 25% but wasn't losing battery, now since getting it back it won't even charge anymore
The worst phone repair Company
Make sure you read the fine print they don't tell you about. The quality of there product is as bad as the company itself not impressed at all. Dont recommend.
- Verified customer
Don't get your phone repaired by then
I had the back of my iPhone xr repaited by PTC Marion. They used a non iPhone back and I had to ask them to get my phone so I can use my phone to pay. Party of the screen is loose which they couldn't fix when I took it back. After that everything just downhill. First a line on my screen appeared, my speaker when on a call went crackly so bad that I struggle to hear at times, the touch on my screen is off and both the volume buttons I can't use anymore as they are sunken. ! I went back for then to fix it, they refused to take responsibility! I...'m so disappointed that I have ever got them to fix my phone . I have to go somewhere else to have this fix. I don't even know if everything is fiscally without paying a fortune. Please don't make the mistake I made. I have tried to taking it further but they delay you at the kiosk and when you eventually get in touch with head office, the warranty had expired and they don't accept any responsibility.
Don't use these guys
Waste of money and tell lies never will use again. Rubbish cheap products and customer service is terrible was told we don't speak English well must be misunderstanding. No you just tell lies to get the sale.
- Verified customer
[Name Removed] and [Name Removed] at PTC Stockland were of little to no help to me. I have paid $130 for a new phone screen and I have ended up with a similarly cracked and improperly installed screen that is lifting off the phone it's self. During the installation my phone's speaker has been damaged as well. I have been offered no refund or replacement although I have come to see them Two days after the repair as they closed on Sunday before I could see them. I am not attempting to contact their head office although I am being stonewalled by them as well.
Terrible! Stay Wide Away from these people!!!
BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!
Do NOT get an Apple Watch protector from PTC
I bought an Apple Watch protector on Thursday and by Thursday night it had bubbles underneath and had started lifting. I went back to PTC and they tried to blame me and say I did it by putting a case on it??? They reluctantly refitted it with the tech saying it was due to the glue not setting properly (he admitted his mistake yet still no refund!). By Saturday morning it was lifting and bubbling again. Unfortunately I have to work and cannot go back every day to get it refitted so I had to wear it to work where I got a minor chip on Monday (it’...s less than 0.5mm in diameter..). I returned on Tuesday and asked for a refund where they told me they cannot do anything as the screen is in such a poor condition- with my miniscule chip! I am appalled, they were smart with me and it was some of the worst customer service I have ever experienced! I will be returning every day or two to get my screen reset as this is the only resolution they could give me... pics provided of the chip which they maintain caused all this bubbling (that had happened previously already) and the bubbling!
- Verified customer
Do Not Trust!!!
Got a quote for $80 to repair my daughter's phone, but they had to order the part. Paid a deposit and went back when the part came in, dropped off the phone and on return they wanted $200... wouldn't give the phone back until we paid. VERY disappointing!
Don't live up to their warranty promises
So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.
- Verified customer
Danger on Phone repair
Do not use these idiots!!! You're will end requiring a factory reset & you will loose all data. I had a screen replaced on 13/08/20 & now phone shuts down every 2 minutes, they just deny deny & blame software issue. My I-phone had no issue before they touched it. Stay away.
By the way they took my $$ but did not have the replacement screen on-site & made me wait longer for the repair. So be very aware & ask the question if your desperate enough to use these idiots.
Very poor service and products
I purchased a glass screen protector for a Samsung S20+ and within 2 weeks it started cracking. It is now a dangerous product and the store refuse to accept liability, despite the fact that they sold me a faulty product. Poor service and poor products. PTC Westfield Marion.
Very overpriced, sub standard products with extremely poor service.
$100 for a glass screen protector.
$25 elsewhere, same mall.
Opted for the silicone option ($45) I was in a hurry and should have shopped around.
It was terrible, very orange peely look and a terrible feel, would grab on the finger rather then let it slide.
Wasn't happy with the result, told wait 24 hours.
Very not happy .
Don't shop with them.
Had a screen replacement. They fitted it incorrectly resulting in phone damage. Got kicked to customer service, store claimed no responsibility, all customer services job is to say not their fault not their responsibility. Took to a diffrent company, they striped the phone and found missing screws pointed out many faults in the work. Was td to fix everything would be uneconomical, to the value of the phone. Now I have a $800 phone that doesn't work and will cost $600 to repair after a $250 screen replacement. ACCC said they can meditate but c...an't force them to do anything. I need to go through small claims court. I requested a copy of the warranty, I never received and they refused to give it to me. They do not warrant their work and do not know how to repair phones.
Poor Customer Service
I made contact with their support team to ascertain pricing on a particular product. A price was given and I replied to the email to confirm what they were advising. It's at this point they have noted that they had incorrectly advised me of the price and that it was in fact $20 dearer, but the agent offered to send a $20 gift card to the store to cover the difference. Cool I thought.
Reply to the agent and there's no reply. So I ring the store who is aware of the price discrepancy and advise that they will call the agent and confirm when the g...ift card will be supplied and that they will ring me back.... No call and no email. So I email the agent again the next day and am advised that the gift card will take 7 days to arrive at the store so I can have the service completed as needed at the price I had been advised. Now I do appreciate the offer to rectify the incorrect information provided, however this business operates on customers needing there services at a specific time to repair and or offer protection for their devices, and I cannot fathom how in this day and age it takes 7 days to provide a physical gift card... There was no offer of providing the gift card number over the phone or via email to the store so I could have the service completed? Talking to their store, his care factor was definitely sitting at zero... After reading all the other positive reviews, I must admit I'm disappointed to have to provide a review like this! Definitely won't be providing this business with a second chance, and I will be sure to make sure my family and friends are aware of this also.
I have a Samsung Galaxy S9 which has a microphone issue when using video. The technician at first couldn't hear it, but I could hear it standing 1.5m away from him. After some playing around he indicated it could be 2 things; the IC or the microphone. I said to him there are 2 microphones, and he agreed and said yes it's the bottom one. So I left it with him for 50 mins and picked up and he indicated it was now fixed. I took his word for it and went home only to test it out to find it wasn't fixed. I returned the next day and another technician...(the original was sitting checking his phone well aware of who I was and my problem phone). After several calls the technician indicated that it's the top microphone and would require the entire board to be replaced. The option was made to exchange the original microphone (bottom) and refund my money. I declined. It's little like cutting the wrong leg off and saying we'll stitch it back together and offer a refund. I asked the question of why was the working microphone replaced. After many political type responses, finally the acceptance of 'we didn't know which microphone it was'. Secondly when asked how it was tested, "Just doing an audio check" I stated many many times that audio works fine it is only with video. I cannot believe the incompetence of this mob, and the inability to admit fault and refund appropriately. (Appropriately isn't replacing a working unit with another). I am so annoyed right now. DO NOT EVER USE THIS COMPANY!
Don’t buy from PTC
Twice now I have purchased from PTC and will never buy again. They don’t honour their warranty. First time I purchased a drop proof case from them. When my wife dropped her phone from a low height (well within what they claimed would protect phone) the screen smashed. They did not want to know about it. Then my wife purchased a screen protector for her Apple Watch. The screen protector started to peel off and cracked. They said no warranty as it was self damage. Do not waste your money with them.
Broke my device
had screen replaced and now ipad no longer works.
Told after 15 unanswered calls and texts being ignored to bring it in after leaving a bad review.
Was assured they were open I triple checked because current times they assured me its 100% open arrived the girl wasn't a technician only a sales person and had no clue gave us numbers to call to see when the technician will be available no one answers the number.
Been back in today no ones there but head office is Still telling us its 100% open.
So $300 to fix a screen wasted and $600 ipad unless!
Failure 2 days after repair
Had camera lens replaced on Samsung S9, camera worked fine then two days later take my phone out to take a picture and photos are blurry and could see water behind lens. Took back to store only to be told it's not his fault and that moisture could get past the glue as it's not as good as geniune even though the claim factory quality parts.
Got a new screen and battery installed at PTC Woden into my iPhone 7. 2 months later it died after getting water splashed on it. After a different repairer opened it up in front of me, we found that there were parts missing. The repairers at PTC didn't put all the parts back after installing the new battery. I paid for a new battery and screen, which left my mobile defective 2 months later, then I had to pay for a new iPhone 7! Irresponsible. Buyer beware!
Very poor quality
Very poor quality screen replacement, only told the cheap price means it's a cheap quality screen after the repair. Screen lasted less than 24 hours, the functionality was extremely poor along with the display being significantly less vibrant. Told I should have opted for the higher quality which wasn't even offered prior to the repair. Happy to take your money with no transparency until after having issues.
Questions & Answers
Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?
PTC Phone Tech and Comm
Hi Brianna, thank you for your enquiry. Can you please email email@example.com with your repair request and one of our team members will get back to you with the pricing for this.
PTC Customer Service
My charger port is not working how much will it cost to fix it
PTC Phone Tech and Comm
Good morning Kaliah, can you please contact our customer service team at firstname.lastname@example.org and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you
hi do you sell iphone 4 batteries ? if yes how much. thanks
PTC Phone Tech and Comm
Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair
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