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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,496 reviews · View Statistics

Reviews

  • Customer Service
    3.3 (4)
  • Job Satisfaction
    1.8 (4)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (2) · No (1)
  • Product Quality
    1.5 (4)
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Max

MaxSouth East Queensland, QLD

  • Verified customer

Faulty Product - Browns Plains PTC

published

Had a faulty screen protector, the store manager would not replace item. Had to go through here to get a replacement sorted. So everything is all good now I guess?

Customer Service
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Jeff P.

Jeff P.South East Queensland, QLD

Poor workmanship and warranty standard

published

My S10 stopped working after second screen repair at PTC. PTC claimed water ingress through SIM card. Samsung advised sealing tape was not installed correctly but PTC refused to honour any form of guarantee. Poor attitude towards an obvious failure in their workmanship in this instance.

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Don't waste your money

published

Had my Samsung S7's screen replaced at one of their branches in Canberra. It cost me $260, which would be alright if the phone was actually usable. It routinely drops out of network and has generally very poor cellular and WiFi reception. After doing some research I suspect they use cheap knockoff screens that block the phones' reception. I would therefore advise anyone reading this to not waste your money at PTC Mobile repairs.

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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
N A K.
N A K.
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Karen

KarenSouth East Queensland, QLD

Not happy at all

published

Got two phones fixed including new screens and been problematic ever since. Been back multiple times and staff fixed but still glitching - now it appears out if their hands. Total cost $600.00 at Chermside store.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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SEC

SEC

  • 2 reviews
  • 1 like
  • Verified customer

Poor management and customer service skills

published

Customer service at the shop is very good and they are very friendly people. However I purchased a mobile phone wallet and a few minutes later returned the item after realizing I had purchased the wrong one. As they did not have what I wanted in stock, I asked for a refund and they had to ring their management team for permission to do so. The management team refused refund even after I informed him that I was a regular customer at the shop. The management team member on the phone refused to give name or contact details to me and refused to negotiate. Maybe the shop assistants should take over the management roles and customers might be treated with some respect.

Incentivised ReviewNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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This shop is sickening

published

Some false advertising in the shop and a simple clear cheap plastic case selling for 40 dollars. This is outrageously priced and is very small with mostly focusing with android.

1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

So sorry you feel that way. If you'd like, you are more than welcome to email our customer service team on customerservice@ptc.net.au regarding your concerns.

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Liz_H

Liz_HSouth East Queensland, QLD

  • 2 reviews

Very Disappointing

published
2 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Liz_H
Liz_H

Thanks for your reply Pearl. and yes, the phone case is great! Liz

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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