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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,517 reviews · View Statistics

Reviews

  • Customer Service
    2.5 (54)
  • Job Satisfaction
    2.4 (44)
  • Return Claim MadeYes (15) · No (31)
  • Warranty Claim MadeYes (17) · No (35)
  • Product Quality
    2.3 (49)
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Jade Cannon

Jade CannonNorth Queensland, QLD

Been here many times.

published

Great positive polite professional customer service from Julie at the Williows store. Been here multiple times and never been disappointed. Always walked away a happy customer. Definitely recommend PTC willows.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jade, we appreciate your recommendation and you sharing your experiences at PTC! We always look forward to seeing our loyal customers in-store!

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The reviewer stated that an incentive was offered for this review

John T.

John T.South East Queensland, QLD

Waste of time and money

published

Took my phone into the chermside store because my battery was saying fully charged at 25% but wasn't losing battery, now since getting it back it won't even charge anymore

Customer Service
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Incentivised ReviewNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Joel

JoelNorth Queensland, QLD

The worst phone repair Company

published

Make sure you read the fine print they don't tell you about. The quality of there product is as bad as the company itself not impressed at all. Dont recommend.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Joel for your feedback.

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  • Verified

Don't get your phone repaired by then

published
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Don't use these guys

published

Waste of money and tell lies never will use again. Rubbish cheap products and customer service is terrible was told we don't speak English well must be misunderstanding. No you just tell lies to get the sale.

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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Kyle B.

Kyle B.South East Queensland, QLD

  • Verified

PTC Stockland

published

[Name Removed] and [Name Removed] at PTC Stockland were of little to no help to me. I have paid $130 for a new phone screen and I have ended up with a similarly cracked and improperly installed screen that is lifting off the phone it's self. During the installation my phone's speaker has been damaged as well. I have been offered no refund or replacement although I have come to see them Two days after the repair as they closed on Sunday before I could see them. I am not attempting to contact their head office although I am being stonewalled by them as well.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for your recommendation!

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Very happy with service

published

Wendy from Toowoomba grand Central 1
Has help me with screen protection and cases on my new Samsung S21 ultra & Samsung S20 FE.
Very happy with the service and friendly assistance.
Will be back again.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Brett, we appreciate you sharing your recent experience at PTC! We look forward to seeing you again.

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The reviewer stated that an incentive was offered for this review

Kevin R

Kevin RMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

Terrible! Stay Wide Away from these people!!!

published

BUYER BEWARE!!!! You buy a case? Don't expect any kind of replacement or warranty even though they claim to offer a warranty on all cases! Mine broke within 2 weeks and i am now fighting for a refund and having to use Consumer Affairs to do so. All they do is turn the blame on to you as a customer and dont care. They also don't give receipts....And i am not the only one....read other reviews on here and on google for their business. Plenty of other people also saying the same thing!

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Do NOT get an Apple Watch protector from PTC

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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Taylor
Taylor

3 refits in 5 days! Sure is functioning as it was designed, right?!

Taylor
Taylor

And unfortunately, a screen protector is there to prevent scratches and dints so as far as I’m aware this is normal wear and tear and should not cause a major fault such as bubbling of glue underneath??

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Ryan

RyanMetropolitan Adelaide, SA

  • Verified

Do Not Trust!!!

published

Got a quote for $80 to repair my daughter's phone, but they had to order the part. Paid a deposit and went back when the part came in, dropped off the phone and on return they wanted $200... wouldn't give the phone back until we paid. VERY disappointing!

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Incentivised ReviewNo
2 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Ryan
Ryan
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Don't live up to their warranty promises

published

So many issues with PTC from failed warranty promises to installing my phone screen incorrectly, to selling me faulty phone screens. Will be lodging an investigation with Fair Trading. Buyer beware.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Karen

KarenNorth Queensland, QLD

  • Verified

New screen protection

published

Lovley service with alot of patience. Very happy with service and will definatly recommend others to use PTL. Thank you Julie, you are an asset to this company.
Kind regard
Karen

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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Karen we appreciate you sharing your experience at PTC. We value your comments and recommendation.

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David Scott

David ScottNorth Queensland, QLD

  • Verified

Danger on Phone repair

published

Do not use these idiots!!! You're will end requiring a factory reset & you will loose all data. I had a screen replaced on 13/08/20 & now phone shuts down every 2 minutes, they just deny deny & blame software issue. My I-phone had no issue before they touched it. Stay away.
By the way they took my $$ but did not have the replacement screen on-site & made me wait longer for the repair. So be very aware & ask the question if your desperate enough to use these idiots.

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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
David Scott
David Scott
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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gayent

gayent

  • 3 reviews
  • 1 like

Quick fix with a free coffee while I waited

published

I dropped my phone and the screen went black. PTC Tweed City fixed it while I had breakfast with a free coffee on them at a nearby cafe. Friendly staff

Customer Service
Incentivised ReviewNo
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC.

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Dustin

DustinMetropolitan Adelaide, SA

Very poor service and products

published

I purchased a glass screen protector for a Samsung S20+ and within 2 weeks it started cracking. It is now a dangerous product and the store refuse to accept liability, despite the fact that they sold me a faulty product. Poor service and poor products. PTC Westfield Marion.

Incentivised ReviewNo
3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Dustin
Dustin
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Neil H.

Neil H.South East Queensland, QLD

Very overpriced, sub standard products with extremely poor service.

published

$100 for a glass screen protector.
$25 elsewhere, same mall.
Opted for the silicone option ($45) I was in a hurry and should have shopped around.
It was terrible, very orange peely look and a terrible feel, would grab on the finger rather then let it slide.
Wasn't happy with the result, told wait 24 hours.
Very not happy .

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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Fee

Fee

  • 3 reviews
  • 1 like

PTC WILLOWS - Julie offers great customer service

published

Julie was a fantastic help, very professional, friendly and efficient great product knowledge, fixed up my broken phone screen protector and restored to new again. Have always had a great experience with the Willows Team.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC and for the acknowledgment of our team, thank you!

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John

JohnSouth-Eastern Region, NSW

Don't shop with them.

published
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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
John
John
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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DPG

DPGSouth East Queensland, QLD

Springfield PtC

published

I’m going the one on Springfield Lakes very good service all the time Always find them friendly good price offer always also they does what they say highly recommended Them

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PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your recommendation.

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Shannon K.

Shannon K.North Queensland, QLD

  • 2 reviews
  • 1 like

Poor Customer Service

published
Customer Service
Incentivised ReviewNo
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3 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
Shannon K.
Shannon K.
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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