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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,508 reviews · View Statistics

Reviews

  • Customer Service
    4.4 (21)
  • Job Satisfaction
    4.3 (19)
  • Return Claim MadeYes (3) · No (17)
  • Warranty Claim MadeYes (3) · No (20)
  • Product Quality
    4.4 (19)
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Very happy with service

published

Wendy from Toowoomba grand Central 1
Has help me with screen protection and cases on my new Samsung S21 ultra & Samsung S20 FE.
Very happy with the service and friendly assistance.
Will be back again.

Customer Service
Job Satisfaction
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Brett, we appreciate you sharing your recent experience at PTC! We look forward to seeing you again.

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The reviewer stated that an incentive was offered for this review

Karen

KarenNorth Queensland, QLD

  • Verified

New screen protection

published

Lovley service with alot of patience. Very happy with service and will definatly recommend others to use PTL. Thank you Julie, you are an asset to this company.
Kind regard
Karen

Customer Service
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Karen we appreciate you sharing your experience at PTC. We value your comments and recommendation.

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gayent

gayent

  • 3 reviews
  • 1 like

Quick fix with a free coffee while I waited

published

I dropped my phone and the screen went black. PTC Tweed City fixed it while I had breakfast with a free coffee on them at a nearby cafe. Friendly staff

Customer Service
Incentivised ReviewNo
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC.

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Fee

Fee

  • 3 reviews
  • 1 like

PTC WILLOWS - Julie offers great customer service

published

Julie was a fantastic help, very professional, friendly and efficient great product knowledge, fixed up my broken phone screen protector and restored to new again. Have always had a great experience with the Willows Team.

Customer Service
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC and for the acknowledgment of our team, thank you!

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DPG

DPGSouth East Queensland, QLD

Springfield PtC

published

I’m going the one on Springfield Lakes very good service all the time Always find them friendly good price offer always also they does what they say highly recommended Them

Customer Service
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your recommendation.

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Annie

AnnieSouth East Queensland, QLD

  • Verified

Good customer service

published

I had a bad experience at the Garden City store where the person that served me refused to give me a replacement for a chipped screen protector after one day of use. I contacted head office and Pearl immediately understood my frustration and offered a replacement with no hesitation. I am glad I managed to resolve this issue with Pearl. Without her assistance I would be a very unhappy customer and would probably not return to the store.

Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Annie for taking the time to leave a review. Customer service is of utmost importance to us here at PTC. We are please you and Pearl were able to reach a satisfactory outcome.

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Anthony L.

Anthony L.Darling Downs, QLD

Great service, reasonable price for the majority of things you want to get done

published

The two employees (Raina and Vanessa) were super nice and kind which made it very easy to communicate with them. They were very promising to get the job done, Overall if you want to get your phone fixed go to Grand Central lower level

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for that Anthony! Great to know Raina and Vanessa were able to assist you!

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The reviewer stated that an incentive was offered for this review

G-girl

G-girlWoden 2606, ACT

Found my perfect phone cover!

published

The range of phone covers is great and I had many to choose from to find the one I liked best. I also looked at other phone cover stores and I found my favourite here. I was also able to easily replace my strip. The process was simple and easy to do.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you very much!

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Haylee

HayleeNorth Queensland, QLD

The guys at PTC willows store are awesome!!

published

Thanks guys for helping with my charging port on my phone. These guys cleaned out the dust in my charging port today and once in the past and both time have been wonderful!!

Customer Service
Job Satisfaction
Incentivised ReviewNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Haylee!!

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Ellen

EllenDarling Downs, QLD

Great service

published

I had an issue with a purchase but I went back and the sales lady fixed my issue and even upsold another product well done to her.l believe her name is “Hun” sorry if incorrect pp

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Awesome Ellen, we love reviews for warranty repairs! Glad you had your repair sorted.

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Welcoming with Great Service

published

I popped in after trying to fix my own phone and ended up having some teething problems. The friendly staff jumped into action to put together a solution, which came down to a quick fix and some helpful advice. Cheers!

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thanks Ross! Appreciate it!

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Mobile

published

It is a good shop.perfect for mobile accessories with affordable price.easy location and good customer service located in sunshine plaza.I recommend all the people to go here.thanks you
Thank thank you.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Awesome thank you Sony!

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The reviewer stated that an incentive was offered for this review

Andrew  Hotschilt

Andrew HotschiltFraser 2615, ACT

  • Verified

Good repair but a miscommunication

published

I bought my device in to get a simple repair as arranged by phone. The technician had injured her hand the day before and was unable to fix it but nobody realised. I had to reschedule it for a different day and wasted time going to the store.

Customer Service
Job Satisfaction
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Andrew, we appreciate customer feedback so that we can improve on providing our customers with the best possible experience. Please contact us on customerservice@ptc.net.au to see how we can help you.

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Review collected in partnership with PTC Phone Tech and Comm

Not happy

Not happyFar North Queensland, QLD

My issue was resolved

published

Unfortunately when I dropped my phone off to have the screen repaired it was returned to me with a new problem with the earpiece. When I took the phone back and explained the problem the store tried to fix the earpiece but it was unrepairable. I asked the store manager to refund the money I had just spent since I now had to buy a whole new phone. The store manager was not able to refund my money. I took my complaint further to customer service and after two weeks of negotiations we were able to resolve my complaint and PTC gave me a full refund. It was frustrating that it wasnt just a straight forward fix of my phone but in the end PTC did their best to help me resolve my complaint.

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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
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Dhanesh D.

Dhanesh D.South East Queensland, QLD

  • Verified

Its really great! The screen protector is awesome and the staff is really helpful!

published

The screen protector is really good for my Iphone X comes with 1 year warranty and also I have been served by one of the best staff! They are very helpful and understanding and advise you the best product!

Customer Service
Job Satisfaction
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you very much!

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The reviewer stated that an incentive was offered for this review

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Montana

MontanaSouth East Queensland, QLD

Great help, explained things clearly!

published

Vivian!
Was great help, explained things clearly and was very helpful with getting a new phone case.
Recommended to family memebers and others for coming here to get new phone things.

Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Montana!

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The reviewer stated that an incentive was offered for this review

Great quality

published

Good quality, more variety would be awesome. Service was good. Love shopping here the phone cases are very pretty so many different devices on offer. I would shop here again.

Customer Service
Job Satisfaction
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Tiana, we appreciate this! If you have time to let us know how we can earn the last star, we would be more than happy to hear about it. Thank you again Tiana.

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Sena

SenaSouth East Queensland, QLD

  • 5 reviews
  • 2 likes

Satisfied

published

Got my iPhone repaired here, once I got it back I noticed the screen was a bit glitchy. I returned a few days later and they offered a refund or a replacement. Very happy with customer service.

Customer Service
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2 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Awesome to hear Sena! Thank you for updating your review regarding the after service you received from our team! Just let us know if you experience any more difficulties, we will be glad to help.

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Great

published

Friendly staff and very very approachable
Helped with everything very well
Couldn’t recommend them enough to friends and family! And the offered us a free cable to charge our phone :)

Customer Service
Job Satisfaction
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1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your review, thank you!

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The reviewer stated that an incentive was offered for this review

Lathaniel T.

Lathaniel T.South East Queensland, QLD

Pic browns plains

published

Ptc browns plains is a good store with great customer service and product at affordable prices, has a lot of variety to choose from and highly recommend to anyone wanting to buy phone accessories etc

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you!

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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