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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,529 reviews · View Statistics

Reviews

  • Customer Service
    4.6 (14)
  • Job Satisfaction
    4.3 (13)
  • Return Claim MadeYes · No (16)
  • Warranty Claim MadeYes (1) · No (15)
  • Product Quality
    4.5 (13)
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Jade Cannon

Jade CannonNorth Queensland, QLD

Been here many times.

published

Great positive polite professional customer service from Julie at the Williows store. Been here multiple times and never been disappointed. Always walked away a happy customer. Definitely recommend PTC willows.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jade, we appreciate your recommendation and you sharing your experiences at PTC! We always look forward to seeing our loyal customers in-store!

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The reviewer stated that an incentive was offered for this review

Very happy with service

published

Wendy from Toowoomba grand Central 1
Has help me with screen protection and cases on my new Samsung S21 ultra & Samsung S20 FE.
Very happy with the service and friendly assistance.
Will be back again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Brett, we appreciate you sharing your recent experience at PTC! We look forward to seeing you again.

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The reviewer stated that an incentive was offered for this review

Karen

KarenNorth Queensland, QLD

  • Verified

New screen protection

published

Lovley service with alot of patience. Very happy with service and will definatly recommend others to use PTL. Thank you Julie, you are an asset to this company.
Kind regard
Karen

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Karen we appreciate you sharing your experience at PTC. We value your comments and recommendation.

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gayent

gayent

  • 3 reviews
  • 1 like

Quick fix with a free coffee while I waited

published

I dropped my phone and the screen went black. PTC Tweed City fixed it while I had breakfast with a free coffee on them at a nearby cafe. Friendly staff

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC.

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Fee

Fee

  • 3 reviews
  • 1 like

PTC WILLOWS - Julie offers great customer service

published

Julie was a fantastic help, very professional, friendly and efficient great product knowledge, fixed up my broken phone screen protector and restored to new again. Have always had a great experience with the Willows Team.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC and for the acknowledgment of our team, thank you!

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DPG

DPGSouth East Queensland, QLD

Springfield PtC

published

I’m going the one on Springfield Lakes very good service all the time Always find them friendly good price offer always also they does what they say highly recommended Them

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your recommendation.

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Anthony L.

Anthony L.Darling Downs, QLD

Great service, reasonable price for the majority of things you want to get done

published

The two employees (Raina and Vanessa) were super nice and kind which made it very easy to communicate with them. They were very promising to get the job done, Overall if you want to get your phone fixed go to Grand Central lower level

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for that Anthony! Great to know Raina and Vanessa were able to assist you!

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The reviewer stated that an incentive was offered for this review

Ellen

EllenDarling Downs, QLD

Great service

published

I had an issue with a purchase but I went back and the sales lady fixed my issue and even upsold another product well done to her.l believe her name is “Hun” sorry if incorrect pp

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Awesome Ellen, we love reviews for warranty repairs! Glad you had your repair sorted.

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Welcoming with Great Service

published

I popped in after trying to fix my own phone and ended up having some teething problems. The friendly staff jumped into action to put together a solution, which came down to a quick fix and some helpful advice. Cheers!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thanks Ross! Appreciate it!

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Mobile

published

It is a good shop.perfect for mobile accessories with affordable price.easy location and good customer service located in sunshine plaza.I recommend all the people to go here.thanks you
Thank thank you.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Awesome thank you Sony!

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The reviewer stated that an incentive was offered for this review

Great quality

published

Good quality, more variety would be awesome. Service was good. Love shopping here the phone cases are very pretty so many different devices on offer. I would shop here again.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Tiana, we appreciate this! If you have time to let us know how we can earn the last star, we would be more than happy to hear about it. Thank you again Tiana.

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The reviewer stated that an incentive was offered for this review

Sena

SenaSouth East Queensland, QLD

  • 5 reviews
  • 2 likes

Satisfied

published

Got my iPhone repaired here, once I got it back I noticed the screen was a bit glitchy. I returned a few days later and they offered a refund or a replacement. Very happy with customer service.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Awesome to hear Sena! Thank you for updating your review regarding the after service you received from our team! Just let us know if you experience any more difficulties, we will be glad to help.

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Great

published

Friendly staff and very very approachable
Helped with everything very well
Couldn’t recommend them enough to friends and family! And the offered us a free cable to charge our phone :)

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your review, thank you!

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The reviewer stated that an incentive was offered for this review

Lathaniel T.

Lathaniel T.South East Queensland, QLD

Pic browns plains

published

Ptc browns plains is a good store with great customer service and product at affordable prices, has a lot of variety to choose from and highly recommend to anyone wanting to buy phone accessories etc

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you!

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The reviewer stated that an incentive was offered for this review

Billy B.

Billy B.North Queensland, QLD

Stockland PTC

published

Very happy with the customer service I was given by the lady. Very kind and new her stock very well. She had given me great products however I am not rating 5 stars just from how many products I was over whelmed with.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Billy, thank you very much for your review, we appreciate your opinion. We try our best to stock the widest range for our customers so that they have plenty of choices. Thank you again!

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  • Verified

Good service staff and efficiency

published

The service from the staff was excellent, very friendly and informative. They knew what they were doing both from a customer service perspective and a technical one. The immediacy of the repair justified the cost.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

That is awesome to hear, thank you Jacob. If you have time, we would like some feedback on how we could have achieved that extra star on your review, please feel free to PM us or email customerservice@ptc.net.au. Thank you for your review Jacob.

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Review collected in partnership with PTC Phone Tech and Comm

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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