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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,528 reviews · View Statistics

Reviews

  • Customer Service
    5.0 (927)
  • Job Satisfaction
    5.0 (843)
  • Return Claim MadeYes (18) · No (877)
  • Warranty Claim MadeYes · No (952)
  • Product Quality
    5.0 (858)
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Reviewer Photos & Videos

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Rocky Hema

Rocky HemaNorth Queensland, QLD

  • Verified

Screen protector

published

Got a new screen protector that were not available in Thuringowa. Great and professional service was provided by the wonderful staff at Willows Shopping Centre. Would recommend to family and friends

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified

Phone case

published

Great service from Steph at the Willows store. Knew exactly what I needed. Steph was Very polite and super helpful. I was provided with a bonus gift with my purchase. Awesome service as always.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thanks Tracey for your review!

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Sheila

SheilaNorth Queensland, QLD

  • Verified

Willows Kiosk

published

Definitely the best place for everything your mobile needs even repairs. Have been coming here since they opened and have never gone anywhere else. The staff have always been very helpful.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your email, thank you Sheila!

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Brenda

BrendaNorth Queensland, QLD

  • Verified

New screen protector

published

I got a new screen protector put on my iPhone 7plus by Julie in Willows. Great service with a great smile. Gave me the range of screen protectors available with and upgrade option for later.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brenda, thank you for sharing your experience when you recently visited our Willows store! Enjoy the added protection to your device.

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tbanner

tbannerNorth Queensland, QLD

Accessories.

published

Return customer here. Steph provides exceptional service applying screen protector to my phone, and a new phone case, and my OCD ways. Will definitely be back for when I need replacements!!!! Love this store - PTC Willows.:)

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We always enjoy seeing our loyal customers at PTC, we appreciate your review!

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Accessory

published

I went to PTC at Willow Shopping Centre and I was served by Steph, customer service was really good I will definitely return to this store just for its exceptional customer service.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Renee for sharing your experience at PTC, we look forward to seeing you again!

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Llinos K.

Llinos K.North Queensland, QLD

Accessories

published

I went to ptc at willows shopping centre and was served by a lovely girl called Steph. I will return to this store just for the awesome customer service I recieved.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your review, thank you!

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John D.

John D.North Queensland, QLD

Accessories

published

Steph was very good at her customer service. The Willows store was well presented.
The product looks very sturdy and should last a long time
Great job today Steph
Thank you

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you John for acknowledging the service you received from Steph today when you visited the store, we appreciate your feedback!

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kirsty g.

kirsty g.North Queensland, QLD

Accessories

published

I attended the willows store and was served by Steph. She had absolutely amazing customer service and was extremely polite. I will happily return to see her in the future. The rewards system is fantastic.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Kristy, we appreciate our customers and they love our "Loyalty Program"!

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The reviewer stated that an incentive was offered for this review

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Amazing service !

published

Steph is amazing her customer service is outstanding and she was very helpful in assisting me. Stephs is a beautiful girl and I’ll definitely be back just to see her !

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Paris we appreciate you sharing you experience at PTC! We look forward to seeing you again!

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Found a case for an old phone really easy!

published

Julie at Willows helped me find a case for a really old phone that would be good for an elderly person, great service, really fast, very friendly. Thank you so much!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jessica for acknowledging the service you received when you visited PTC Willows, enjoy your case!

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Bdog

BdogNorth Queensland, QLD

Great variety of cases

published

Willows staff are by far the best people to come to for all your mobile device needs and issues. They have a huge variety of cases and screen protectors too.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your review!

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Taylah

TaylahNorth Queensland, QLD

Awesome products

published

I have bought many products from PTC and I've been happy with all of them. Julie at the Willows store is always so lovely and gives great customer service! I will always go here for all of my phone tec needs.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Taylah for acknowledging the service you receive from our team when you visit PTC!

Similar opinion? Write a review on ProductReview.com.au!
Chloe

ChloeSouth East Queensland, QLD

Great advice with a smile

published

Jacob at PTC Robina is always happy to give advice and tech support. Haven't purchased anything yet but the help I get means they will be my stop whenever I need something.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thanks Chloe, we look forward to seeing you in store again!

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Ray

RayNorth Queensland, QLD

Worth more stars

published

Great service this morning at PTC Willows. Won't go anywhere else. The team are very friendly and know their stuff. Appreciate the time they spend with my wife and myself.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ray for sharing your experience at PTC!

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E Russell

E RussellNorth Queensland, QLD

Amazing service

published

The staff at wows are great with all your mobile needs. Nothing is too much for them and they have a huge range of products available for many different mobiles.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your review for our Willows store, thank you!

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Excellent Service.

published

Wendy from PTC Grand Central was very helpful with getting my phone case and screen protector . She put the screen protector on my phone for me Also gave me free charge cable and free cleaning kit. I will be back .

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Rebecca, we appreciate you sharing your recent experience at PTC and we look forward to seeing you again!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

My Ruined Day has been cured

published

I have broke my iPhone X recently and I brought my photo to PTC pacific Fair. They calmed me down and provided me all the options of the glass screen. The service is FAST and amazing! The staffs there were just perfect. I will definitely come back if I have any trouble or needs on phone accessories!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

Similar opinion? Write a review on ProductReview.com.au!
Carol

CarolSouth East Queensland, QLD

Excellent service and good pricing.

published

The staff at Riverlink shopping centre fixed the ipad and iphone quickly and it was perfect. It had a broken screen that hadnt been fitted properly elsewhere they quickly replaced the screen and I highly recommend their services.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Carol
Carol

The staff are excellent, they give good quality service and pricing. Their workmanship is excellent and they take pride in getting the job done right first time. I recommend them highly.

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Carol, we appreciate you sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
Emma D.

Emma D.North Queensland, QLD

Amazing service and products.

published

Went in for a new glass screen protector and walked out with new screen protectors on 2 phones, a new ‘popper’ (you can get lippy ones.!.) and a new case! Amazing customer service from Steph and will be back when more products are needed. Thank you.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Emma for your review!

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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