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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,529 reviews · View Statistics

Reviews

4.2

80 reviews
  • Customer Service
    5.0 (61)
  • Job Satisfaction
    5.0 (55)
  • Return Claim MadeYes (28) · No (27)
  • Warranty Claim MadeYes (61) · No
  • Product Quality
    4.9 (61)
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Shane T.

Shane T.South East Queensland, QLD

Excellent Service, always buy phone accessories from here.

published

I bought a screen saver and a Otterbox case from PTC for a Galaxy note 20 Ultra, Had a couple of issues at first, But the young lady behind the counter did a great job of sorting out my problems. I was very impressed by her customer service.
could not be happier.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Shane!

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Professional help and well presented shop.

published

With so many phone kiosk around this store looks the most beautifully presented store with professional help.
The first time i went in a did not know what phone case i wanted and yet they showed me everything that was available for that phone and let me walk away and have a look at other stores without looking like I just wasted there time. After looking around i just had to go back to the store to buy from them as Janaphy and Nia teamed up to show me the collection and help me put everything on with professionalism.
I defiantly recommend PTC TECH HUB Robina and the Janaphy and Nia to all my friends for there tech requirements.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ren, we appreciate you sharing your recent experience at PTC Robina Tech Hub. Thank you for your recommendation!

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Stockland townsville

published

Loved the service at PTC stockland townsville. My tough guard screen protector is amazing. They even cleaned out my charge port for me which wasnt working before. Thank you so much

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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Gayle

GayleNorth Queensland, QLD

  • Verified

Will always return

published

We come to the Willows store for all our mobile needs. The staff are always so helpful and friendly. I always recommend to all to my friends and family. Thank you so much.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gayle, we appreciate your recommendation. We always enjoy seeing our loyal customers in store.

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Amazing service

published

Super friendly and helpful team. They have fantastic service both before purchase and after. They often go above and beyond to assist with the ongoing care of our devices and to ensure our customer satisfaction.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your experience at PTC, thank you Cath.

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Excellent Customer service - Murphy @ Fairfield Central

published

Murphy at PTC in Fairfield Central gave great customer service when I went to exchange a faulty phone case. He explained the process well and overall, handled the exchange professionally.

Customer Service
Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for sharing your experience with us Pete, we really appreciate it.

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Glenn West

Glenn WestNorth Queensland, QLD

  • Verified

Warranty Exchsnge

published

Exchange case on heavy IPhone 7 heavy duty case. Great to deal with got like for like without sending away and waiting.
Julie from Willows store in Townsville very helpful and courteous.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Glen!

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Nicolette

NicoletteSouth East Queensland, QLD

PTC Robina

published

Really good customer service, great on the phone itself....fast & had the job done well :)) would recommend 100%% friendly staff & patient on the phone job, would come back here again soon!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Wow! Thank you for your recommendation Nicolette, we really appreciate it.

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The reviewer stated that an incentive was offered for this review

Amanda

AmandaHunter Region, NSW

Phone repair

published

I’ve had both kids phones fixed here and screen protectors added. Wouldn’t go anywhere else. The service is professional and prompt, both times walked up and had the repaired phone within the quoted time frame.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Amanda.

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Very friendly staff and affordable price

published

Very friendly staff anf affordable price. The shop is very good and easy to locate. I would really recommend to visit there for any assesories and mobile phone stuffs.
Really nice stuffs

Customer Service
Product Quality
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Rashuk! We appreciate you taking the time to tell us of your positive experience with PTC. We look forward to you visiting again in the future.

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The reviewer stated that an incentive was offered for this review

Kirstie B.

Kirstie B.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Service was great was good on warranty.. would highly recommend. Ruth was very helpful..

published

Service was great was good on warranty.. would highly recommend. Ruth was very helpful.
This is the second time I have been and seen Ruth and both times she was very helpful.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you!

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The reviewer stated that an incentive was offered for this review

Klein John

Klein JohnMetropolitan Adelaide, SA

The back glass is perfect

published

Few days ago, i got my iPhone fixed in Elizabeth Adelaide store, the back glass was broken, and they really take care of it, and the service just great. Some other place quote me as 200 bucks or more, here is only 100. But the only issue they don’t have the logo on the back glass, but that was fine for me.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Klein!

Similar opinion? Write a review on ProductReview.com.au!
George

GeorgeSouth East Queensland, QLD

Garden City PTC

published

Katrina is a really good staff! they always have Great service! Highly recommended!! If you want to repair your phone your one-stop-shop in PTC. The girls did offer the special that was running at the time.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you George! That's great to hear!

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The reviewer stated that an incentive was offered for this review

Vhinez N.

Vhinez N.South East Queensland, QLD

Ptc browns plains repair shop

published

Allison Is really good and gentle soft spoken! Would probably go back here in browns plains! Highly recommended!! If you want to repair your phone your one stop shop is this one

Customer Service
Job Satisfaction
Product Quality
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you very much!

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The reviewer stated that an incentive was offered for this review

Gary W

Gary WNorth Queensland, QLD

  • Verified

Always 5 star service at Willows

published

Have been coming to this store for a long time from fixing kids iPads to purchasing all my mobile accessories. The team here are awesome and wouldn’t go anywhere else!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Gary!

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Safari mb

Safari mbQueensland

screen protector

published

The screen protector is really good Iam happy with what I pad for and I would recommend this to anyone who wants a strong and stable screen protector. i highly recommend it

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Safari!

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The reviewer stated that an incentive was offered for this review

Jay K

Jay KGreater Melbourne (Inner), VIC

  • Verified

Wonderful experience in PTC Highpoint Melbourne

published

I went for my iPhone screen repair and the service was just perfect. The guy who was doing the repair knows my concerns and was very kind and patient. My phone is back as new one and their customer service is way better than other stores in highpoint shopping center. Surprisingly found this company is the Xiaomi dealer and they have some really good stuff to sell. Highly recommended store in Melbourne.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

That is fantastic to hear Jay! Thank you!

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Vossie

VossieNorth Queensland, QLD

  • Verified

Warranty Repair

published

My iPhone had been repaired and I noticed there were touch issues. The staff at Willows made it very easy for me to come & get a replacement screen done without hesitation. Much appreciated!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you! That is great to hear your warranty service went well!

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Perfect service

published

Great service and friendly. Really good good advice. I purchased a lovely rose case and got nano glass cover. Jessica at Clifford gardens was very friendly and had good advice. Gave me free product as well

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine! That is awesome to hear!

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The reviewer stated that an incentive was offered for this review

Ricky

RickyQueensland

Really good and did my screen saver well

published

Really good service nice people and like their jobs. They put on my screen saver really well and I will definitely come back. If your phone has issues this is the right place to go

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ricky!

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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