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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,508 reviews · View Statistics

Reviews

  • Customer Service
    5.0 (899)
  • Job Satisfaction
    5.0 (817)
  • Return Claim MadeYes · No (920)
  • Warranty Claim MadeYes (27) · No (861)
  • Product Quality
    5.0 (829)
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Excellent Service.

published

Wendy from PTC Grand Central was very helpful with getting my phone case and screen protector . She put the screen protector on my phone for me Also gave me free charge cable and free cleaning kit. I will be back .

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Rebecca, we appreciate you sharing your recent experience at PTC and we look forward to seeing you again!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

My Ruined Day has been cured

published

I have broke my iPhone X recently and I brought my photo to PTC pacific Fair. They calmed me down and provided me all the options of the glass screen. The service is FAST and amazing! The staffs there were just perfect. I will definitely come back if I have any trouble or needs on phone accessories!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

Similar opinion? Write a review on ProductReview.com.au!
Carol

CarolSouth East Queensland, QLD

Excellent service and good pricing.

published

The staff at Riverlink shopping centre fixed the ipad and iphone quickly and it was perfect. It had a broken screen that hadnt been fitted properly elsewhere they quickly replaced the screen and I highly recommend their services.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Carol
Carol

The staff are excellent, they give good quality service and pricing. Their workmanship is excellent and they take pride in getting the job done right first time. I recommend them highly.

PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Carol, we appreciate you sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
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Emma D.

Emma D.North Queensland, QLD

Amazing service and products.

published

Went in for a new glass screen protector and walked out with new screen protectors on 2 phones, a new ‘popper’ (you can get lippy ones.!.) and a new case! Amazing customer service from Steph and will be back when more products are needed. Thank you.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Emma for your review!

Similar opinion? Write a review on ProductReview.com.au!
Richard G

Richard GNorth Queensland, QLD

  • Verified

2nd time repair

published

I have returned for a second time to repair my Samsung s10 plus screen. The service is always great and the staff are very friendly and helpful. Will always return.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Richard, thank you for sharing your repair experience at PTC, we look forward to seeing you again!

Similar opinion? Write a review on ProductReview.com.au!
S Douglas

S DouglasNorth Queensland, QLD

Data transfer

published

Dropped into the Willows Townsville store and Julie was very helpful with transferring my data from my old phone to my new one. Really appreciate the help especially when the other mobile phone places refused to help.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for sharing your recent experience at PTC, glad we were able to help!

Similar opinion? Write a review on ProductReview.com.au!
Alia Sweet-Collins

Alia Sweet-CollinsNorth Queensland, QLD

Car Charger

published

Great service at ptc willows! Julie was super helpful with picking and getting a new car charger and screen protector. Very happy with the service. Would recommend this shop for everyone.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate your recommendation! Enjoy your new charger.

Similar opinion? Write a review on ProductReview.com.au!
Stephen

StephenNorth Queensland, QLD

  • Verified

Willows

published

The staff at the PTC Willows Townsville were amazing with helping to get my phone charging again. Julie even gave my whole phone and case a clean over. Much appreciated.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Stephen for sharing your recent experience at PTC! Enjoy your clean phone.

Similar opinion? Write a review on ProductReview.com.au!
Happy Cutomer

Happy CutomerNorth Queensland, QLD

Very helpful

published

Stopped I to the Willows store because I was unable to hear any calls that I put on speaker. Julie spent couple of minutes with my phone and now everything sounds crystal clear. Definitely a go to store for all your mobile device needs and I will recommend to all friends and family

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC! Thank you for your recommendation and we look forward to seeing you again!

Similar opinion? Write a review on ProductReview.com.au!
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 Catherine

CatherineSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Fantastic Service

published

We needed our batteries replaced in our iPhone 6s mobiles, The staff have amazing product knowledge which is backed up with a fast and super friendly service. Couldn't be happier and we highly recommend!!

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine for sharing your recent experience at PTC! We appreciate your recommendation!

Similar opinion? Write a review on ProductReview.com.au!
Susan

Susan North Queensland, QLD

CastleTown

published

Came into Castletown to get a case and the girl helped me fit it nicely and clean my phone up I will be back and will recommend to my friends and family

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Susan, we appreciate you sharing your recent experience at PTC, we look forward to seeing you in store again!

Similar opinion? Write a review on ProductReview.com.au!
Jaspal S.

Jaspal S.South East Queensland, QLD

Great professional service

published

Came for iPhone repair exceptionally great service
Was quick and fair price
I wish I could give them more than 5 stars
I highly recommended using their service

Thanks again

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jaspal, we appreciate your recommendation!

Similar opinion? Write a review on ProductReview.com.au!
Sharon Rudd

Sharon RuddDarling Downs, QLD

PTC Clifford Gardens

published

My iPhone 8 had a charging port issue and Jessica could not have been more helpful. She gave several options which impressed me. I was very happy with the service

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Sharon, we appreciate you sharing your recent repair experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
Shez

ShezRichmond-Tweed, NSW

  • 3 reviews
  • 1 like

Best ever friendly service

published

Went to PTC this morning with what I thought was a major problem and received the most friendly, prompt, helpful service ever when it comes to my phone. So efficient, nothing too much trouble and very attentive to other customers who were waiting. Fixed my phone in minutes. I was ever so grateful. Will certainly recommend to all as girls are just so polite and efficient.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you!

Similar opinion? Write a review on ProductReview.com.au!
Kevin P.

Kevin P.North Queensland, QLD

Best service ever

published

I went to ptc willows and was served by Steph. I got my iPhone screen repaired. The customer service was awesome. I’ll definitely come back to ptc willows again next time.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Kevin we appreciate the acknowledgment of the service you received from our team member and we look forward to seeing you again!

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great service

published

they were very helpful and solved my problem right away as usual. my goto for all things to do with the mobile from repair to cases. I recommend them highly

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you, we appreciate you sharing your recent experience at PTC and thank you for your recommendation!

Similar opinion? Write a review on ProductReview.com.au!

Professional help and well presented shop.

published

With so many phone kiosk around this store looks the most beautifully presented store with professional help.
The first time i went in a did not know what phone case i wanted and yet they showed me everything that was available for that phone and let me walk away and have a look at other stores without looking like I just wasted there time. After looking around i just had to go back to the store to buy from them as Janaphy and Nia teamed up to show me the collection and help me put everything on with professionalism.
I defiantly recommend PTC TECH HUB Robina and the Janaphy and Nia to all my friends for there tech requirements.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ren, we appreciate you sharing your recent experience at PTC Robina Tech Hub. Thank you for your recommendation!

Similar opinion? Write a review on ProductReview.com.au!
Pye

PyeNorth Queensland, QLD

Definitely a HUGE help

published

Dropped into the Willows kiosk after being sold a mobile device I didn't know how to function. Julie was simply amazing and not only helped me set up my phone but also explained everything so I could understand.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

Similar opinion? Write a review on ProductReview.com.au!
Nathan A.

Nathan A.North Queensland, QLD

Dome glass

published

I went to PTC Willows to get another dome glass screen protector. I was served by Steph. The product is good quality and the customer service is awesome. I'll definitely go back to this store.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Nathan for your review! We look forward to seeing you again.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

CED

CEDNorth Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified

Software help from Julie

published

God bless Julie in the Willows store who helped my disabled father when his tablet was hacked. He uses it 24/7 and was quite upset. Julie was so kind and patient with us and had the tablet fixed in no time with everything restored. Will certainly be using Julie and the team again (and probably often). Thank you so much.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC. We look forward to seeing you in store again!

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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