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PTC Phone Tech & Comm

PTC Phone Tech & Comm

4.8 from 1,508 reviews · View Statistics

Reviews

4.1

63 reviews
  • Customer Service
    5.0 (47)
  • Job Satisfaction
    5.0 (45)
  • Return Claim MadeYes (47) · No
  • Warranty Claim MadeYes (28) · No (18)
  • Product Quality
    5.0 (44)
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Shane T.

Shane T.South East Queensland, QLD

Excellent Service, always buy phone accessories from here.

published

I bought a screen saver and a Otterbox case from PTC for a Galaxy note 20 Ultra, Had a couple of issues at first, But the young lady behind the counter did a great job of sorting out my problems. I was very impressed by her customer service.
could not be happier.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you Shane!

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Karena Bosworth

Karena BosworthCentral Queensland, QLD

Perfect customer service

published

Wonderful service, explained the phone wraps and accommodated my Disney addiction - reminded me I needed a screen protector (which I always forget) nothing was an issue & completed my phone wrap on the spot - Townsville Stockland PTC - Kevin - thank you

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Karena, we appreciate you sharing your recent experience at PTC!

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The reviewer stated that an incentive was offered for this review

Stockland townsville

published

Loved the service at PTC stockland townsville. My tough guard screen protector is amazing. They even cleaned out my charge port for me which wasnt working before. Thank you so much

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC!

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so good

published

great service and friendly staffs with good vibes. put screen protector on really well, mount pleasant store mackay. very help full and would definitely come back and recommend to everyone

Customer Service
Job Satisfaction
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

We appreciate you sharing your recent experience at PTC, thank you for acknowledging our team and the recommendation.

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The reviewer stated that an incentive was offered for this review

Nicolette

NicoletteSouth East Queensland, QLD

PTC Robina

published

Really good customer service, great on the phone itself....fast & had the job done well :)) would recommend 100%% friendly staff & patient on the phone job, would come back here again soon!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Wow! Thank you for your recommendation Nicolette, we really appreciate it.

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The reviewer stated that an incentive was offered for this review

Amanda

AmandaHunter Region, NSW

Phone repair

published

I’ve had both kids phones fixed here and screen protectors added. Wouldn’t go anywhere else. The service is professional and prompt, both times walked up and had the repaired phone within the quoted time frame.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Amanda.

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Nicole

NicoleSouth East Queensland, QLD

Really good quality service!

published

Very friendly, really good service. Happy with the result would definitely recommend to family and friends. Happy with service from Sarah at Top Case Grand Central. Would always come back thanks so much

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Nicole! Much Appreciated!

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The reviewer stated that an incentive was offered for this review

George

GeorgeSouth East Queensland, QLD

Garden City PTC

published

Katrina is a really good staff! they always have Great service! Highly recommended!! If you want to repair your phone your one-stop-shop in PTC. The girls did offer the special that was running at the time.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you George! That's great to hear!

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The reviewer stated that an incentive was offered for this review

Happy with the service

published

Wendy PTC Grand Central Toowoomba 1
Wendy help apply for zip pay and choose some cases and screen protector. Would highly recommend her great customer service. Great products from the shop she helped me choose

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Chloe!!

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The reviewer stated that an incentive was offered for this review

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Perfect service

published

Great service and friendly. Really good good advice. I purchased a lovely rose case and got nano glass cover. Jessica at Clifford gardens was very friendly and had good advice. Gave me free product as well

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Catherine! That is awesome to hear!

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The reviewer stated that an incentive was offered for this review

Ricky

RickyQueensland

Really good and did my screen saver well

published

Really good service nice people and like their jobs. They put on my screen saver really well and I will definitely come back. If your phone has issues this is the right place to go

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Ricky!

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The reviewer stated that an incentive was offered for this review

Service plus!

published

Vanessa at Grand Central delivered fabulous service with patience, helpfulness and professionalism. Thanks so much! Would recommend her for anyone needing assistance with device accessories. The place to go for friendly help and service.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you for your review Carmel!

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piccadilly store

published

Very good offer from sales lady excellent service and good manners ill definitely buy again from this store. i will recommend this store from family and friends good quality im satisfied and happy godbless

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jhasmine, appreciate your review.

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The reviewer stated that an incentive was offered for this review

Charm

CharmSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Great service

published

Waiting for a repair great service so far excelling reception great pricing great service iphone 5 screen $69 iPhone 6 battery $69
Cheaper then anywhere else Ive been quoted excellent pricing

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Excellent! Thank you, Charm!

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The reviewer stated that an incentive was offered for this review

Rando

RandoSouth East Queensland, QLD

PTC River Link

published

Got my charging port fixed here in PTC Phone Accessories and Repairs River Link Store ! Thanks the help from technician Ben ! Quick and professional ! Will highly recommend to my friends!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Rando!

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The reviewer stated that an incentive was offered for this review

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PTC river link

published

Got a fast and awesome repair service here in PTC river link store, very friendly and professional customer service. Thanks the technician Ben to help me fix my charging port ! Highly recommend

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Claire, how wonderful! Appreciate your review!

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The reviewer stated that an incentive was offered for this review

Janaphy W.

Janaphy W.Richmond-Tweed, NSW

Tweed City

published

Really good service, staffs are really friendly .
Passion to explain the products for me

Fixed my phone only takes 20mins
Fully warranty for my
Good quality good products

Really recommend this phone repair store

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you so much!

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The reviewer stated that an incentive was offered for this review

PTC DFO

published

PTC DFO has friendly staff with great services and beatable price and wide range of product. It is really easy to find what i really need!!!! Being helpful for my Ip8 screen replacement and screen protector installation.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Jun!

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The reviewer stated that an incentive was offered for this review

雅熙 蒋.

雅熙 蒋.South East Queensland, QLD

Kawana PTC shop

published

The staff is very professional,nice,helpful,I really like the phone case I bought in Kawana PTC.I will recommend my friend to come here to buy phone cases.I will be so happy.

Customer Service
Job Satisfaction
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you!

Similar opinion? Write a review on ProductReview.com.au!
Deb PhelanDevon

Deb PhelanDevonNorth Queensland, QLD

Customer Service

published

Exceptional Sarah was able to explain me problem. While remaining caring and informative treating me like a family member. The old fashion service I love
She was able to fix the problem quickly and efficiently.
I Would highly recommend this service to everyone

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Thank you Deb! We appreciate the recommendation!

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Brianna D

Brianna Dasked

Please advise how much it will cost to fix wi-fi issue on a Xiaomi Redmi Note 7?

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi Brianna, thank you for your enquiry. Can you please email xiaomi.repairs@ptc.net.au with your repair request and one of our team members will get back to you with the pricing for this.

Regards,
PTC Customer Service

Kaliah B.

Kaliah B.asked

My charger port is not working how much will it cost to fix it

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Good morning Kaliah, can you please contact our customer service team at customerservice@ptc.net.au and they will be able to assist you with your enquiry. They will need to know the make and model of your device. Thank you

david

davidasked

hi do you sell iphone 4 batteries ? if yes how much. thanks

1 answer
PTC Phone Tech and Comm
Customer ServicePTC Phone Tech and Comm

Hi David thank you for your enquiry. We stock a wide variety of batteries for iPhones. For a detailed list please visit our website. https://www.ptc.net.au/repair

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