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The company has a maximum room size of 12sqm which is not diclosed on the quote. I went to view the terms and conditions on the Pure Dry Home Services website and could only find mention of the room size by hovering over the cancellation button which also quickly adds that there is a $35 cancellation fee if under 24hours notice is given. Unfortunately we were unaware of the substantial cost difference between the quote and actual price until the cleaning consultant arrived and confirmed that most of the rooms in the house were classed as 2 roo...ms. By this time, you have a choice of paying a cancellation fee of $35, only getting half a house cleaned or paying a third more than quoted! The cleaner did a good job of the rooms actually cleaned and called 30 minutes before to say he was arriving. Did not properly disclose the terms and conditions with the quote. Very misleading. Left rubbish bag on the drive way.
Terrible workmanship.Terrible customer service. What was a lightly soiled carpet now has dirty streak marks through it. Don't bother calling the company to look at the mess they made let alone fix it, unless you want to pay another $75 call out fee just to walk through the door. I wish l'd checked them out before my elderly parents used them. Money Down The Drain!
Brochure price stated 5 rooms steam cleaned for $123, we had 5 rooms and a hallway but were quoted and charged $400 which was paid under duress. When I complained next day about the large price difference, I was told we had an industrial (higher strength) clean but this was not mentioned to me at the time. I felt totally duped. Be very wary of this company.
Price dramatically higher than advertised prices with no explanation, and no partial refund offered after we complained.
Would Never Use Again
Over charged did not do rooms that I was quoted for,carpets left very wet and stained, made a complaint twice no response.
Over charged for work they did not do, bad service
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