Ripped off with the $100 add on for the industrial cleaning
I had a coupon for $128 for a normal clean but on arrival I was told I would need the industrial clean as it will lift the stains..
A normal clean would have done the same job that I was left with after the carpet had dried. This is a rip off as I still have coloured spot stains on the carpet in some areas. The darker stains were lifted which is why I gave this 2 stars.
Don't waste your money with this company and instead do your research for another company or better yet, hire a carpet cleaner machine & do it yourself. if this has taught me anything it is that I can do just a good a job myself by hiring appropriate tools/machines.
I will NEVER go back to this company EVER again.
Although quoted $124 for stairs, landing and two bedrooms, had to pay $300
Technician was late arriving. After ringing offiice, I was informed that technician would call half hour before arriving and would clean the carpets between 11 am - 1 pm. Still no word from technician so rang office who said that he was delayed and would arrive between 3 pm and 4 pm. The technician arrived 4.44 pm and because I mentioned that the pet stains on the landing were quite obvious and one bedroom carpet showing faint signs of black paint, he immediately said that he would have to use an industrial cleaner to lift the stain and it w...ould cost me $375! I couldn't believe his quote and managed to bring him down to $300, still way over the estimate of $124 for 5 rooms, which is quoted in the advertisement. He was cleaning for just over 1 hour. He did not vacuum the carpets beforehand or moved any furniture. The carpets were quite wet the following day and still not clean, visible pet stains and smudge marks in both rooms. Not happy with this service and I will not hesitate to spread my comments to the local media, friends and family. Nothing Sleezy salesman attitude - obviously on commission. Carpets still not cleaned satisfactorily. Whole service not up to scratch and will never recommend this company.
The company has a maximum room size of 12sqm which is not diclosed on the quote. I went to view the terms and conditions on the Pure Dry Home Services website and could only find mention of the room size by hovering over the cancellation button which also quickly adds that there is a $35 cancellation fee if under 24hours notice is given. Unfortunately we were unaware of the substantial cost difference between the quote and actual price until the cleaning consultant arrived and confirmed that most of the rooms in the house were classed as 2 roo...ms. By this time, you have a choice of paying a cancellation fee of $35, only getting half a house cleaned or paying a third more than quoted! The cleaner did a good job of the rooms actually cleaned and called 30 minutes before to say he was arriving. Did not properly disclose the terms and conditions with the quote. Very misleading. Left rubbish bag on the drive way.
Cost 77% more than original quote!!!
I contacted Angel Carpet Cleaning (Pure Dry Home Services turned up) and provided them with a description of the rooms, number of stairs, hallway size, even providing them with the total square meterage of carpet. I even added 10 square meters to overcompensate. I was quoted $164 on the phone. Having given them the area measurement I naively assumed the quote would be ok. The technician turned up on time however proceeded to tell me my living room was bigger than 12sqm (not divulged on the initial phone call) therefore it would be charged as 2 ...rooms, and also an industrial clean would be required ($75 extra) due to the condition of the carpet (I would love to see what type of carpet condition would only require a regular clean). The carpets do look better and so they should however some places were missed particularly along walls where the circular cleaning disc could not reach. The stairs were cleaned in the middle however again with the circular cleaner either side of the step has a semi-circle cleaning mark. 20mins later they were gone and I was slugged $290 (77% more than originally quoted). If I was not leaving the apartment the next day I would have asked them to leave. Technician rang in advance of arrival cost 77% more than originally quoted
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Doubled cost & left rug dirty but furniture was OK, not great, and very wet
I like getting quotes via email, and they were able to respond via email, which ticked one box for me. They quoted me $150 for a 2-seater couch, glider chair, 2 foot stools (all fake suede) and a large area rug. It included:
2. Treating all stains
3. Professional cleaning
5. Mould treatment
He arrived within the two hour window and rang 20 minutes before arriving, which was good.
Questions & Answers
I have an AustPost booklet that has an offer 3 rooms for $95. I have two bedrooms with fitted carpet, two shortish hall runners and one carpet square in the lounge and one small carpet square in a back bedroom. How much will that cost? Thank you.
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