I have placed a few orders over the last few months and I have received exactly what I ordered and had very quick delivery to QLD. I will be ordering again in the future.
Bought some items from Pushys after comparing reviews with other online stores on this website. Pushys delivered quickly, everything as expected. Only thing missing was a confirmation of order straight after clicking payment.
Excellent service from Paul Sweeney!
I purchased a second hand bike and the derailer broke, Paul Sweeney in Customer Service went above and beyond to track down the part I needed and sourced it from a bike shop interstate. I have had the bike in the sheds for a few months as I couldn't get anyone willing to help from any store without the make/model/age of bike. Paul was looking for a needle in a haystack with the amount of options to choose from. I am so pleased I can now use the bike. I will defiantly continue to purchase online with Pushys due to the service I was provided. Well done
Poor shipping and communication
Charged $22.00 for shipping from Brisbane to Sydney and the item still hasn't arrived 2 days later. Sent emails to customer service and have not received any reply. I should have read the reviews on this company before I purchased from them.
Poor customer service
Ordered some parts online, there was a problem with the website and my stuff was sent to the wrong address. Contacted them straight away but it was out of hours at 3:15pm. Order dispatched that afternoon and my parts were gone. No apology from pushys at all. They said it was delivered so too bad even though it was their fault it was sent to the wrong address.
Great customer service
Thank you to Tim for the outstanding and prompt response in customer service, sorted out my order and shipping organised asap, pleasure dealing with you guys !!!! Definitely buy again from you guys :)))
- Online Store
- Verified customer
Initial issue but good outcome.
I ordered a bike from Pushy's which was on discount & showing multiple in stock, but a week later was told it was unavailable but they were able to work through a better solution in the end.
Trust these guys 4 building a Dream
I have bought through pushys for several years now,,the Customer Service is second to none,,the parts listings are more comprehensive than all other Aussie Suppliers,,and if the Post messes up,,Trust in Pushys to really extend..I am really impressed,,and thats rare.....So glad we have Onshore choices these days,,So shop Local Shop Pushys...and Enjoy the Ride..
worst on line service ever
Ordered a bike computer from Pushys. Says they will contact you when sent. No email. Followed up to enquires where there was generic response...we are busy etc. Web site says to ring, so i did which told me to email. In the mean time a product arrived from wiggle from England. Still don't have the computer.
Go to online bike shop
I’ve had no issues with Pushys and they are my go to online bike shop for parts. Shipping is fast and customer service has been on point. I’ve had no issues with returns and warranty replacement.
Delivery was fast even with Express Post from QLD to Sydney and the sales team answered customer emails promptly. Super impressed and I was able to ride with my Tacx Skyliner and Azur cadence monitor in no time!
Good range, well priced and quick delivery!
I've purchased off PUSHYS many times. They have a good range, it's well priced and I'm in Brisbane so delivery is always quick. It's great to be able to buy stuff online from a reliable local business!!
Fast delivery, Great customer service team! Items are actually in stock!
Pushys was not my first choice, but now it's my go to for everything.
I purchased an item from a competitor based on lowest price, only to be told 3 days later that they didn't have stock. I chose the next lowest priced competitor only to have exactly the same experience. Then I found Pushys! If it's available on the website, they have it in stock. Had all my items delivered within 3 business days. I feel safe and secure purchasing from this Australian based business, with a great customer service team and an easy to use website.
No Customer Service At All
Ordered multiple items in the same order, everything was shown as in stock. They sent everything individually at weeks apart. Tried multiple times to get in contact with 0 reply.
Do not waste your money here.
Charged delivery when it should have been free
Web site states free delivery for all orders over $99, excluded bikes and extra large items.
I purchased a pair of bars that weigh 300grams for $99.99. And was charged delivery .
After speaking with customer service I was first told it's free delivery for orders over $100! After pointing out the web site statement,the story then changed to what I purchased was deemed a extra large item...
Poor form think I will go back to MTB direct.
- Online Store
- Verified customer
Excellent customer service
I ordered items from two Australian online stores late on Wednesday the 13th. My package from Pushys arrived the following Monday. One of the orders was missing a Neostrack plate. I immediately phoned customer service who sorted it there and then. His response to my query was immediate, professional and friendly. The missing plate arrived 3 days later. All the while I'm still awaiting my order from the other online store.
- Online Store
- Verified customer
Super fast/ Regional W.A
Made an online order late on Wednesday evening. The products were dispatched Thursday morning and arrived Monday morning. I live in a regional town in W.A and am super impressed with Pushy's promptness. I will definitely be using their services again.
A disappointing transaction and warranty claim
Ordered a pair of Knicks and they came with a hole in them, processed a warranty claim and sent the item back. It's been 4 weeks now with poor communication. I have received no refund or mention of the product being sent to me even though it's in-stock. I've had to follow-up every email because no contact otherwise has been made in regards to myself receiving a new product. Very very disappointed to say the least with this online store and will not be using it again, nor will I recommend it to anyone.
Mind numbingly slow to WA
I want to support Australian businesses but really making it hard. Ordered on April 19th, delivery to Perth Metro.
Still waiting. Amazingly it's still within Australia Posts delivery window until Wednesday. I actually had the option of ordering from a well known international competitor but decided to keep it local. I've since placed an order with them, a week later, and received the order today.
The Covid 19 argument doesn't fly with me, as of today:
- No notice that I can see on their website saying orders might be delayed
- No option to u...
Have not posted my item after more than a week
Ordered my item 23rd of April. The courier picked it up at around 1PM and by 3PM returned it to Pushys. My item is still with Pushys and they still have not posted it. It's already 1st of May. Tried emailing, no response. Tried calling them and they said they would follow up with the courier and notify me but still nothing. Very very very poor service.
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