Great Warranty Service
Had an issue with a razor electric scooter and they were responsive and helpful in organising a replacement with the distributor. Would recommend for prices and service over may others!
After quite a bit of hassle, all good in the end
Item was incorrectly described on the website. Arranged for an exchange, but got a refund instead. Got annoyed and got a good deal on the desired exchange item as compensation.
Pushys service is No. 1
Pushys Team are always responsive, knowledgeable and helpful. Their delivery is super quick and their product range excellent . Website is easy to use - indeed I’d rate them 10 out of 10.
- Online Store
- Verified customer
Prompt delivery, great price, excellent range & simple replacement of a faulty item.
I bought 4 Azur 750/25 Lumens USB Light Sets from Pushys & they were easily the best bang for buck for a bright front & rear light set for my family's 4 bikes. I'd shopped around & none of the other stores I've used before could come close to $50 a pop for a set as bright as these. They arrived quickly & when one of the brake lights failed to charge on USB there was no question, they quickly sent a replacement. Who could ask for more?
Great Customer Service with Fast Delivery
I submitted my order late on a Friday afternoon and was delivered on the Monday - Super fast turn around. One of the items was only a Small size, the description of the product was a bit off. However the crew there were responsive in working it out and offering exchange / refund. So by Tuesday morning the issue is sorted!
Will definitely use them again.
Good customer service and prompt delivery/pickup for available items
I've had many purchases from Pushys over the last couple of years that have been hassle free. Pickup from their Salisbury warehouse is normally available within a short time after purchase for in-stock items. Pushys recently went the extra mile with a warranty claim that was initially rejected by the manufacturer. At my request this was resolved within a relatively short time and a new item received. Their prices are reasonable. My only suggestion would be to carry a wider range of brands and products, so it's 4.5 star review rounded to 5.
One of the only online stores I trust when it comes to cycling
I have ordered numerous items from pushys.
This month was my first experience with a true warranty claim, it was smooth regardless of the delay (due to covid no doubt) still smooth! I highly recommend them!
I was extremely pleased with the service provided to me by Pushys. I ordered a number of items that were all supplied within 48 hours. Unfortunately one of the bike lights that I purchased did not work properly, but one phone call to the support staff resolved the issue with no fuss - a replacement light dispatched immediately. As a first time customer, I was impressed by their excellent serevice.
I recently required an exchange of an item (manufacturers fault not Pushys) and had the pleasure of dealing with Conor Claffey. The exchange was seamless from start to finish without an hassle or inconvenience and Conor was the complete professional expediting the exchange. I would highly recommend Pushys online to anyone. Conor you are a credit to the organization. Job well done mate
Faulty Garmin Watch Waiting Waiting Waiting
Pushy are extremely slow in fixing an issue with a faulty watch. They either need to replace my watch or return my money.
Absolutely too slow to respond or communicate. I have phoned on numerous occasions and I can not get them to respond. Very frustrating
Slow returns process and poor customer service
Bought an expensive front light. After approx 15 uses it malfunctioned so I returned it for a warranty claim. Spoke to the customer service person on the phone before returning it and they said it should be a fast turn around. When I hadn’t heard anything after 7 business days I gave them a call. They said it had been dispatched to the manufacturer and I should hear back within 3 business days. 8 business days later I still hadn’t heard anything so I gave them another call. The customer service person I spoke to said that someone else was deali...ng with that warranty claim so they couldn’t give me an update. So a 15 days later I still haven’t heard anything and don’t know when I’ll get either a replacement light or a refund. What am I supposed to do for a light in the mean time? Buy another one I guess? In a separate order I bought a rear light. On first use it was clear the run time was way below the advertised run time. It also appeared to have an intermittent fault - it switched on by itself when I was mounting it to the frame then wouldn’t turn off using the on/off switch. So I returned that one under warranty as well. When I hadn’t heard anything after 13 days i gave customer service a call. I was then told that they had been testing it and couldn’t find a fault and therefore I wasn’t eligible for a refund. Why didn’t they contact me and tell me this rather than me having to chase them? And why couldn’t they accept that there could be an intermittent fault with this light? I would hardly go to the trouble of posting it back if there wasn’t! So after all that time and effort they are just going to post me back the old light (now more used than when I sent it to them after their numerous ‘test’ runs). I wonder how long they would have waited to post it back if I hadn’t chased them up by phone? Very poor customer service. Pushys use to be my go to store but in the future it will now only be an absolute last resort if there’s an item I really need and I can’t find it anywhere else.
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