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Pushys Online Store

Pushys Online Store (page 2 of 2)

3.5 from 40 reviews

Reviews

3.5

40 reviews
5
(22)
4
(3)
3
(1)
2
(2)
1
(12)
  • Product Quality
    4.1 (28)
  • Return Claim MadeYes (11) · No (23)
  • Shipping
    3.8 (25)
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Reviewer Photos & Videos

Gavin

GavinSouth East Queensland, QLD

  • 2 reviews

Fast delivery, Great customer service team! Items are actually in stock!

published

Pushys was not my first choice, but now it's my go to for everything.
I purchased an item from a competitor based on lowest price, only to be told 3 days later that they didn't have stock. I chose the next lowest priced competitor only to have exactly the same experience. Then I found Pushys! If it's available on the website, they have it in stock. Had all my items delivered within 3 business days. I feel safe and secure purchasing from this Australian based business, with a great customer service team and an easy to use website.

Product Quality
Shipping
Return Claim MadeNo
Shaun A.

Shaun A.Perth, WA

No Customer Service At All

published

Ordered multiple items in the same order, everything was shown as in stock. They sent everything individually at weeks apart. Tried multiple times to get in contact with 0 reply.
Do not waste your money here.

Product Quality
Shipping
Return Claim MadeNo
5 comments
Pushys
Pushys O.Pushys

Hi Shaun, Terribly sorry to hear about your experience. Can you please let me know your order number so we can look into this for you?

Shaun A.
Shaun A.

You don't respond to a single message I send you but now it's a public review you respond in a day.
Absolutely terrible service. The messages I have sent are still no answered, how about you go and answer them and refund my shipping costs.

Pushys
Pushys O.Pushys
Angelo

Angelo

  • 2 reviews

One of the only online stores I trust when it comes to cycling

published

I have ordered numerous items from pushys.

This month was my first experience with a true warranty claim, it was smooth regardless of the delay (due to covid no doubt) still smooth! I highly recommend them!

Product Quality
Return Claim MadeYes
2 comments
Pushys
Pushys O.Pushys

Hi Angelo, thanks for the review and your patience during COVID. Kind Regards, Pushys

Angelo
Angelo

keep up the amazing service!

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Super fast service, cheapest price I could find

published

I ordered a pair of MTB shorts from their website late at night, before I got up in the morning I'd received an email saying it was shipped. Super happy.

Shipping
1 comment
Pushys
Pushys O.Pushys

Hi Richard, Thanks for the feedback, I will pass it onto the warehosue crew!

Craig U

Craig USouth East Queensland, QLD

Great service

published

I was extremely pleased with the service provided to me by Pushys. I ordered a number of items that were all supplied within 48 hours. Unfortunately one of the bike lights that I purchased did not work properly, but one phone call to the support staff resolved the issue with no fuss - a replacement light dispatched immediately. As a first time customer, I was impressed by their excellent serevice.

Product Quality
Shipping
Return Claim MadeYes
Ferg55

Ferg55South East Queensland, QLD

  • 2 reviews
  • 1 like

Charged delivery when it should have been free

published

Web site states free delivery for all orders over $99, excluded bikes and extra large items.
I purchased a pair of bars that weigh 300grams for $99.99. And was charged delivery .
After speaking with customer service I was first told it's free delivery for orders over $100! After pointing out the web site statement,the story then changed to what I purchased was deemed a extra large item...
Poor form think I will go back to MTB direct.

Shipping
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys

Hi Peter, Sorry, the handlebars you purchased are classed as oversised due to their length. Unfortunately, we are charged extra y our couriers and do have to pass on some of the costs to the customer. Kind Regards, Pushys

Michael G.

Michael G.

  • 2 reviews

Excellent customer service

published

I ordered items from two Australian online stores late on Wednesday the 13th. My package from Pushys arrived the following Monday. One of the orders was missing a Neostrack plate. I immediately phoned customer service who sorted it there and then. His response to my query was immediate, professional and friendly. The missing plate arrived 3 days later. All the while I'm still awaiting my order from the other online store.

Product Quality
Shipping
Return Claim MadeNo
Brendan

Brendan

  • 2 reviews

Brand new Garmin Edge130 not working out of the box

published

Purchased Garmin Edge 130 online.
Out of the box ( after charging) the unit has never been able to be powered up.
As in- I have never even been able to turn the unit on.
I immediately attempted to make contact.- Multiple emails have gone unanswered.
After numerous attempts @ calling - finally spoke to someone on phone - I requested a " returns slip " as per Pushys own procedure - they wanted proof of purchase and photos of items condition before they would even contact Garmin. Or give me a return label. These images have been sent.
So here I am, patiently waiting for Pushys to acknowledge I have a brand new Garmin computer that has never worked and Do Something about it.
Not Happy

Product Quality
1 comment
Brendan
Brendan

Still not a word from Pushys ? - on any platform.
I see other bad reviews on this site have responses.
eBay has now stepped in and issued a full refund.

Excellent Service

published

I recently required an exchange of an item (manufacturers fault not Pushys) and had the pleasure of dealing with Conor Claffey. The exchange was seamless from start to finish without an hassle or inconvenience and Conor was the complete professional expediting the exchange. I would highly recommend Pushys online to anyone. Conor you are a credit to the organization. Job well done mate

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pushys
Pushys O.Pushys

Hi Bobby, thanks for the great feedback. I will pass it onto Conor and the team!

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Michael G.

Michael G.

  • 2 reviews

Super fast/ Regional W.A

published

Made an online order late on Wednesday evening. The products were dispatched Thursday morning and arrived Monday morning. I live in a regional town in W.A and am super impressed with Pushy's promptness. I will definitely be using their services again.

Product Quality
Shipping
Return Claim MadeNo
Gary

Gary

  • 2 reviews
  • 2 likes

A disappointing transaction and warranty claim

published

Ordered a pair of Knicks and they came with a hole in them, processed a warranty claim and sent the item back. It's been 4 weeks now with poor communication. I have received no refund or mention of the product being sent to me even though it's in-stock. I've had to follow-up every email because no contact otherwise has been made in regards to myself receiving a new product. Very very disappointed to say the least with this online store and will not be using it again, nor will I recommend it to anyone.

Product Quality
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys
Nick

NickPerth, WA

  • 5 reviews
  • 10 likes

Mind numbingly slow to WA

published
Return Claim MadeNo
2 comments
Pushys
Pushys O.Pushys
Nick
Nick

Have not posted my item after more than a week

published

Ordered my item 23rd of April. The courier picked it up at around 1PM and by 3PM returned it to Pushys. My item is still with Pushys and they still have not posted it. It's already 1st of May. Tried emailing, no response. Tried calling them and they said they would follow up with the courier and notify me but still nothing. Very very very poor service.

Shipping
Return Claim MadeNo
2 comments
Pushys
Pushys O.Pushys

Hi There, sorry to hear about this, are you able to please provide me with your order number so we can resolve this for you? Sorry again for any inconvenience. Kind Regards, Pushys

dtmateojr
dtmateojr

#3600649774

Jimmy T

Jimmy TSydney, NSW

  • 2 reviews
  • 2 likes

Stock order and customer service fail - just stopped responding

published
Return Claim MadeNo
1 comment
Pushys
Pushys O.Pushys

Hi Jimmy, Sorry to hear about this issue. Are you able to let me know what product you were looking at so I can investigate with the team?
Kind Regards,
PUSHYS

Rednblack

RednblackBrisbane

  • 7 reviews

Exceptional

published

Great price on the items (bicycle rack and lezyne bike pump)
Received in 2 days, bulky order, free shipping.
I was notified of shipped status and given a tracking number the morning after purchase.
Will certainly be back and happy to recommend.

Product Quality
Shipping
Return Claim MadeNo
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Simon W

Simon WSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Couriers Please / Couriers No Thanks

published

Great experiences with this store but there choice of courier is the worst. Slow disorganised and the tracking page lies to you. The free postage is great but this reflects badly on your company. I receive 10 - 15 couriers a day at my place of work. I have stopped using certain suppliers as they will only use Couriers Please.

Product Quality
Shipping
2 comments
Pushys
Pushys O.Pushys

Hi Simon, Thanks for the review and letting us know. Can you please let me know your order number so I can look into this? Please email us on customer.service@pushys.com.au.

Simon W
Simon W

email sent

Poor Customer Service

published

I found a product in their website offered free shipping, but still require $99+ to have free shipping during check out. Email to the customer service. He came back and keep saying free shipping only apply to orders over $99. And he simply deleted the free shipping offer for that particular product in the web page. And no further response to my last email asking for confirmation.

2 comments
Pushys
Pushys O.Pushys

Hi Alfred, Sorry to hear this. Are you able to let me know what product you were looking at?

Alfred's Blog
Alfred's Blog

I was talking to your customer service Paul Sweeney and he should know about that. Thanks for your follow up anyway but it's too late. I have ordered another one through another store already.

Michael

MichaelSydney, NSW

  • 2 reviews
  • 4 likes

Faulty Garmin Watch Waiting Waiting Waiting

published

Pushy are extremely slow in fixing an issue with a faulty watch. They either need to replace my watch or return my money.
Absolutely too slow to respond or communicate. I have phoned on numerous occasions and I can not get them to respond. Very frustrating

Product Quality
Shipping
Return Claim MadeYes
3 comments
Pushys
Pushys O.Pushys

Hi Michael, As discussed on the phone today we were just awaiting advice from Garmin on your warranty watch. We will let you know when a warranty watch can be dispatched to you in the next 24 hours. Kind Regards, Pushys

Michael
Michael

If I had bought this product from Rebel Sport, it would have been replaced immediately.

Michael
Michael

I’m still waiting.

BaaBaa

BaaBaaSydney

  • 4 reviews
  • 9 likes

Slow returns process and poor customer service

published
Product Quality
Return Claim MadeYes
2 comments
Pushys
Pushys O.Pushys
BaaBaa
BaaBaa
Michael

MichaelRichmond-Tweed, NSW

Exemplary Service

published

This old guy had problems with “his fingers” whilst ordering this weekend.
But even on a Holiday Sunday all was promised and resolved come Monday ,even a call on my Cell to advise me of the fact.
This business goes on and above where others have failed.
Cheers
Michael
Casino NSW

Product Quality
Return Claim MadeNo
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